http://www.digitalspy.co.uk/forums For discussion of broadband services from Virgin Media. en Tue, 01 Dec 2009 11:26:04 GMT vBulletin 60 http://images.digitalspy.co.uk/forum/misc/rss.jpg http://www.digitalspy.co.uk/forums http://www.digitalspy.co.uk/forums/showthread.php?t=1172708&goto=newpost Sun, 29 Nov 2009 17:15:47 GMT Hi,

can everyone access the Virgin Newsgroups ok?

I seem to be able to set up newsgroups in Thunderbird ok but the Virgin Media server seems a lot slower than the old NTL used to be.

However if I set up the Virgin server in GrabIt, it connects ok but then says "bad command usage: 501" if I try to download the grouplist.

I have no such problems with Astraweb servers when using Grabit.

Any ideas? ]]> Virgin Media Broadband TheBigM http://www.digitalspy.co.uk/forums/showthread.php?t=1172708 http://www.digitalspy.co.uk/forums/showthread.php?t=1171931&goto=newpost Sat, 28 Nov 2009 19:35:50 GMT ok so Virgin Media are telling me 10MB Broadband is £25.00 a month to existing customers. I think this is a bit extausionate of a price compared to some internet service providers out there who offer up to 16MB cheaper than what Virgin are charging for 10MB. My wife looked at the bill and said thats a joke for 10MB Broadband. Lately we have been forever paying this company all of our money and at the end of the day we have no low bill and it always falls around over £100 which i think is out of order. Us customers are not being treated nice and are thinking of leaving Virgin Cable Services. here is what the broadband shows on my bill Broadband Size: L 06 December - 05 January £25.00 ok so Virgin Media are telling me 10MB Broadband is £25.00 a month to existing customers. I think this is a bit extausionate of a price compared to some internet service providers out there who offer up to 16MB cheaper than what Virgin are charging for 10MB. My wife looked at the bill and said thats a joke for 10MB Broadband. Lately we have been forever paying this company all of our money and at the end of the day we have no low bill and it always falls around over £100 which i think is out of order. Us customers are not being treated nice and are thinking of leaving Virgin Cable Services.

here is what the broadband shows on my bill

Broadband Size: L 06 December - 05 January £25.00 ]]> Virgin Media Broadband vb_packets http://www.digitalspy.co.uk/forums/showthread.php?t=1171931 http://www.digitalspy.co.uk/forums/showthread.php?t=1171717&goto=newpost Sat, 28 Nov 2009 11:32:07 GMT Hi guys Anyone got any idea what is going on with the internet in Redditch customer services could not care less and the last update was at 15:30 yesterday. It has been down since lunch time yesterday and not surprisingly am starting to get a bit fed up with it. Hi guys

Anyone got any idea what is going on with the internet in Redditch customer services could not care less and the last update was at 15:30 yesterday.

It has been down since lunch time yesterday and not surprisingly am starting to get a bit fed up with it. ]]> Virgin Media Broadband mac1976 http://www.digitalspy.co.uk/forums/showthread.php?t=1171717 http://www.digitalspy.co.uk/forums/showthread.php?t=1171679&goto=newpost Sat, 28 Nov 2009 10:00:20 GMT What about if you use encryption on your torrent program, and what about if you use ssl on usenet, are you safe? What about if you use encryption on your torrent program, and what about if you use ssl on usenet, are you safe? ]]> Virgin Media Broadband belnea2976 http://www.digitalspy.co.uk/forums/showthread.php?t=1171679 http://www.digitalspy.co.uk/forums/showthread.php?t=1171627&goto=newpost Sat, 28 Nov 2009 02:20:55 GMT I am on virgin's L package with a D-Link DIR-615 wireless router.

Everytime i stream a video online, such as prison break episodes, the wireless connection drops. This only happens when I stream videos, any other time its perfectly fine.

Any ideas to sort this?

Thanks ]]> Virgin Media Broadband CuBz90 http://www.digitalspy.co.uk/forums/showthread.php?t=1171627 http://www.digitalspy.co.uk/forums/showthread.php?t=1170953&goto=newpost Thu, 26 Nov 2009 22:17:04 GMT Wife just signed up. I don't think its worth £6.
Yeah its faster but I was quite happy with 10 MB

Any opinions, all i can see is that you'll reach your limits (although higher) sooner.

Upload isn't much better either.
Can you still opt out in 30 days if you don't like it ? ]]> Virgin Media Broadband Surfer69 http://www.digitalspy.co.uk/forums/showthread.php?t=1170953 http://www.digitalspy.co.uk/forums/showthread.php?t=1170830&goto=newpost Thu, 26 Nov 2009 18:36:09 GMT I have had 10mb for ages and have always had 10mb at all times of the day. Last week I upgraded to 20mb and only get 20mb for about 6 hours in the morning. By about 2pm my speed drops to about 2 - 5mb. What I can't understand is why when on 10mb it was constant all day but now I'm on 20mb if is up and down like crazy.

Can anyone help?

Thanks

Daz. ]]> Virgin Media Broadband daz1380 http://www.digitalspy.co.uk/forums/showthread.php?t=1170830 http://www.digitalspy.co.uk/forums/showthread.php?t=1170803&goto=newpost Thu, 26 Nov 2009 17:52:20 GMT My MIL has been without her broadband service, in the Bradford W.Yorks area, for nearly a week now. CS are no bloody use and the status page has been updated every day - FOR A WEEK - with the same pointless "Some people can't log on. We know there's a problem, we're working on it. Very sorry for any inconvenience" type message. 'kin useless!!!

Get your finger out you muppets - I'm getting a daily ear bashing coz of you!!! ]]> Virgin Media Broadband LCDMAN http://www.digitalspy.co.uk/forums/showthread.php?t=1170803 http://www.digitalspy.co.uk/forums/showthread.php?t=1170798&goto=newpost Thu, 26 Nov 2009 17:47:05 GMT Last week my BB was down for days.... Does anyone have a recommendation for a back-up service? I tried to find a BB usb dongle but it seemed there was a catch with them, the PAYG ones seem to only keep their allowance for that month the way the shop assistant described it, and if you didnt use it you losed it, is that correct? Mike Last week my BB was down for days.... Does anyone have a recommendation for a back-up service?

I tried to find a BB usb dongle but it seemed there was a catch with them, the PAYG ones seem to only keep their allowance for that month the way the shop assistant described it, and if you didnt use it you losed it, is that correct?

Mike ]]> Virgin Media Broadband mikeinlondon http://www.digitalspy.co.uk/forums/showthread.php?t=1170798 http://www.digitalspy.co.uk/forums/showthread.php?t=1170770&goto=newpost Thu, 26 Nov 2009 17:00:38 GMT http://www.techradar.com/news/intern...ng-tech-654142

"Before we jump to conclusions that this is the new Phorm, it has to be noted that the technology isn't to identify copyright infringers, more to collate data about just how serious a problem the file-sharing of copyrighted material is over the Virgin Media broadband network."

Really? ;) ]]> Virgin Media Broadband bertieg http://www.digitalspy.co.uk/forums/showthread.php?t=1170770 http://www.digitalspy.co.uk/forums/showthread.php?t=1170560&goto=newpost Thu, 26 Nov 2009 11:29:16 GMT hi folks
any help or thoughts with my little problem would be much appreciated,
I am into my sixties and know a little about the workings but still learning. I have had a trouble free run for many years untill recently,I have been on the M package and the 2mbps has been more than adequate for my needs,skype etc ran perfectly, a couple of month ago I got a free upgrade to 10 mbps, and I have had nothing but bother since, skype won"t work very slow downloads, on average 0.50 download speed . gone through all the rigmarole that everybody seems to suffer with customer services? done all the tests that they suggested start in safe mode and test speed etc ect still no joy. Last contact was yesterday when I was asked about my modem, it is the same one as when I started (ntl home 200) she said that would be the likely cause and she would send a new one . could it be that my modem is obsolete and whilst OK working at 2mbps cannot handle the upgrade to 10, its very unusual that since my upgrade my speed has dropped from well over 1.5 mbps to 0.45
I would be very grateful if anybody could give me any advice or help
is there a way that I might be able to check modem status or speeds for myself, anybody else had same problem?
once again thanks for any help
DD:confused: ]]> Virgin Media Broadband davedee http://www.digitalspy.co.uk/forums/showthread.php?t=1170560 http://www.digitalspy.co.uk/forums/showthread.php?t=1170233&goto=newpost Wed, 25 Nov 2009 18:32:44 GMT So how wide was this outage? Virtually everyone I know phoned me to ask if my internet and Virgin TV was down. Lasted about two hours but it seems okay now. So how wide was this outage? Virtually everyone I know phoned me to ask if my internet and Virgin TV was down.

Lasted about two hours but it seems okay now. ]]> Virgin Media Broadband danmoz http://www.digitalspy.co.uk/forums/showthread.php?t=1170233 http://www.digitalspy.co.uk/forums/showthread.php?t=1170174&goto=newpost Wed, 25 Nov 2009 16:38:43 GMT I am changing from O2 access to Virgin cable. I set the order up online a couple of weeks ago and I got an e-mail a couple of days later stating that an engineer will be round on the 27th November, also they would be in touch with regards taking payment for installation and also that I should receive a contract and I was to sign it and return it. However I have not heard anything from them since. I was just wondering if this was standard practice or do you think thay have forgotten about me:cry:. My o2 finishes on the 28th so I hope Virgin will be here on Friday. I am changing from O2 access to Virgin cable. I set the order up online a couple of weeks ago and I got an e-mail a couple of days later stating that an engineer will be round on the 27th November, also they would be in touch with regards taking payment for installation and also that I should receive a contract and I was to sign it and return it. However I have not heard anything from them since. I was just wondering if this was standard practice or do you think thay have forgotten about me:cry:. My o2 finishes on the 28th so I hope Virgin will be here on Friday. ]]> Virgin Media Broadband mikison http://www.digitalspy.co.uk/forums/showthread.php?t=1170174 http://www.digitalspy.co.uk/forums/showthread.php?t=1170142&goto=newpost Wed, 25 Nov 2009 15:58:08 GMT My Internet (50Mb) has been down now for 7 days!

Plus 4 weeks ago it was down for 4 days.

I've emailed complaints and had a reply and have been offered a months refund but quite frankly it's not good enough!

I've spoken to support and it's a problem with my UBR in the new malden area.

What else can I do?

I can't leave since I live around 5km from my BT exchange so by the time it gets to me it's way to slow!! ]]> Virgin Media Broadband mviltan http://www.digitalspy.co.uk/forums/showthread.php?t=1170142 http://www.digitalspy.co.uk/forums/showthread.php?t=1170114&goto=newpost Wed, 25 Nov 2009 15:11:54 GMT Afternoon, I am on Virgin Broadband, I have a Desktop PC and a laptop, they are wired as follows

Broadband in to Belkin G Router Wired to Desktop PC, my laptop is connected to the G Router wirelessly. I want to put my Nokia N97 on the Router as well (Wirelessly) But it keeps asking for a pre-shared Wlan key?? I had the same issue last yr with my N95 and got this number from the internet/Belkin setup thingy I think. But, alas, I cannot remember how I got it!!!!

Anybody give me any clues to this task? I don't believe its difficult, I have just forgotten what I did with my N95!!

Cheers All;

skTHEcat ]]> Virgin Media Broadband skTHEcat http://www.digitalspy.co.uk/forums/showthread.php?t=1170114