New software (25th August 2004) - Technical

Jonny · 24-08-2004, 11:20

New software will be delivered to the majority of the PACE STBs tomorrow morning. Updates will commence at 5am.

There will be NO new features added to the STBs with this download.

There is no news as to when the other digiboxes will receive updates but it normally happens within several weeks of the initial downloads.

Jonny

ash_bristol · 24-08-2004, 14:46

I noticed my DS430N box was switched off this morning, I checked the OS version and the EPG version but from what I remember the versions are the same as before. Anyone know what the point of this update is if nothing has changed?

james payne · 24-08-2004, 15:01

Quote:

Originally Posted by Jonny

New software will be delivered to the majority of the PACE STBs tomorrow morning. Updates will commence at 5am.

There will be NO new features added to the STBs with this download.

There is no news as to when the other digiboxes will receive updates but it normally happens within several weeks of the initial downloads.

Jonny

So is it just Bug Fixes Jonny.

Does it include Pace Sky+ V1's & V2's

Regards James

Adam Law · 24-08-2004, 15:33

maybe they will eventually fix the panasonic rgb problem!

Otis · 24-08-2004, 16:20

Quote:

Originally Posted by Jonny

New software will be delivered to the majority of the PACE STBs tomorrow morning. Updates will commence at 5am.

There will be NO new features added to the STBs with this download.

Jonny

I would suggest you're 24 hours out.

Speaking as one of those who discovered *their* Pace STB's had reset to 998 overnight *last night* ...

james payne · 24-08-2004, 16:34

If you're working on that premis Otis, may I suggest that you are 24hrs out. Over on the Sky+ forum there were many reports that peoples boxes rebooted onto 998 on Sunday at 14:00hrs.

Have you noticed any change to your OS number etc in the services menu.

Regards James

ozsat · 24-08-2004, 17:46

My model number is 1.3.16 - I'm sure it was 1.3.15

Jonny · 24-08-2004, 18:28

Quote:

Originally Posted by james payne

So is it just Bug Fixes Jonny.

Does it include Pace Sky+ V1's & V2's

Regards James

SERIOUS ERROR GUYS!!! IT HAPPENED LAST NIGHT. MY MISTAKE, I HOLD MY HANDS UP HIGH. OTIS IS CORRECT, I GOT THE DATE WRONG.
I should have noticed my glaring error due to the fact software is nearly always updated on tuesday.

It effects Stbs:

9F01
9F02
9F03
9F05
9F06
9F07
9F08
9F09
0F0A

C'mon James you know better than that. Sky doesn't have bugs.

jonny

abenn · 24-08-2004, 19:39

My Pace 2600 was on page 998 this morning.

It is a version 9F08 and the only change from previous update is the model no has gone from 1.0.56 to 1.0.58.

james payne · 24-08-2004, 20:21

Quote:

Originally Posted by Jonny

C'mon James you know better than that. Sky doesn't have bugs.

jonny

I'm sorry Jonny, what was I thinking........my only defence is that it's been a long day

Regards James

mickeyboymel · 24-08-2004, 22:58

Is this new update related to the forthcoming EPG change which was talked about some time back?

jeallen01 · 25-08-2004, 10:49

Quote:

Originally Posted by Jonny

C'mon James you know better than that. Sky doesn't have bugs.
jonny

No software designer will admit his software has "bugs" - it just has "features"!!!!!

John A

Chris E · 25-08-2004, 10:54

Will this be downloaded to all Sky boxes eventually? If so, hopefully it will remove the 'feature' that causes Panasonic boxes to lock up at random when changing channel, which was added by the last software update.

daniel99 · 25-08-2004, 13:30

is this update for Sky+?

Digi_Matt_Waltz · 25-08-2004, 14:44

I wondered what was going on that morning... i turned the TV on to a "No satelitte signal being received" message even though the weather was fine... i guess the new software had something to do with it?

- Matt!

iceman5956 · 25-08-2004, 15:16

Quote:

Originally Posted by Digi_Matt_Waltz

I wondered what was going on that morning... i turned the TV on to a "No satelitte signal being received" message even though the weather was fine... i guess the new software had something to do with it?

- Matt!

that'll be one of the new features they have added with this software update

exNTHell · 25-08-2004, 22:41

Quote:

Originally Posted by Chris E

Will this be downloaded to all Sky boxes eventually?

Oh God, I hope so. My Grundig has been frequently re-booting since just before Big Brother started. I have deleted all my additional channels and re-loaded the software, but it still does it. It is driving me and my other half up the wall.

rscottnorton · 26-08-2004, 07:17

I've had the dreaded 'no satelite signal being received' message since the software download to my Pace box.

Just thought it was due to a thunderstorm in the bahamas as per usual than caught up with this bulitin board and spotted the connection?

Been on the phone to Sky, who after helpfully telling me to blow on the connections in my Scart cable 'as particles can sometimes get in there', then later comparing my Sky box to a fridge 'that can suddenly just stop working', were not able to help.

After a second call where they at first denied sending an update to my box, they later admitted to sending an update before suggesting they could send an engineer out for £65. They reassured me that the engineer would have a good look at the box before replacing it with a refurbished box (all included in the price) which begged the question:

'If I can have a new box in the flat fee of £65, what incentive is there for the engineer to try to resolve any problems with my box?'

The operator got lost on this point and after umming and arhing about this for a while, put me onto the 'Team Specialist' who 'reassured' me as quickly as possible (by this time I must have seriously been upsetting their call centre's KPI's) that the software could not have possibly caused the message I was seeing and that it was pure conincidence that my box stopped recieving signals after getting the new software.

Now don't get me wrong, I didn't deliberately go out of my way to be awkward with the operator. I'm a project manager in the R&D department for a large software company and we too have our difficult customers. What annoys me is the misinformation the operators are given to do their job and also the arrogance from the 'team specialist' that software 'could not possibly be responsible for the message I was recieving'. Surely anything that runs on the box is a result of the software (OS or EPG software) running on it? I had a similar problem in February where the software download caused the machine to reboot every night. That took over a week of calls and denials before they relented to restore the previous version of the software.

I'm a little bitter I suppose but wanted to share my experience with the forum.

8skellerns · 26-08-2004, 15:15

I found my Amstrad DRX400 box on channel 998 on the 24th of august.

24-08-2004, 11:20	#1
Jonny Banned User Join Date: Mar 2002 Location: Nottingham Services: MacBook Pro 2.33ghz 2gb Ram.20mb Virgin BB. Virgin V+ Posts: 1,473	New software (25th August 2004) New software will be delivered to the majority of the PACE STBs tomorrow morning. Updates will commence at 5am. There will be NO new features added to the STBs with this download. There is no news as to when the other digiboxes will receive updates but it normally happens within several weeks of the initial downloads. Jonny

26-08-2004, 07:17	#18
rscottnorton Forum Member Join Date: Aug 2004 Posts: 1	No satelite signal being recieved after software download I've had the dreaded 'no satelite signal being received' message since the software download to my Pace box. Just thought it was due to a thunderstorm in the bahamas as per usual than caught up with this bulitin board and spotted the connection? Been on the phone to Sky, who after helpfully telling me to blow on the connections in my Scart cable 'as particles can sometimes get in there', then later comparing my Sky box to a fridge 'that can suddenly just stop working', were not able to help. After a second call where they at first denied sending an update to my box, they later admitted to sending an update before suggesting they could send an engineer out for £65. They reassured me that the engineer would have a good look at the box before replacing it with a refurbished box (all included in the price) which begged the question: 'If I can have a new box in the flat fee of £65, what incentive is there for the engineer to try to resolve any problems with my box?' The operator got lost on this point and after umming and arhing about this for a while, put me onto the 'Team Specialist' who 'reassured' me as quickly as possible (by this time I must have seriously been upsetting their call centre's KPI's) that the software could not have possibly caused the message I was seeing and that it was pure conincidence that my box stopped recieving signals after getting the new software. Now don't get me wrong, I didn't deliberately go out of my way to be awkward with the operator. I'm a project manager in the R&D department for a large software company and we too have our difficult customers. What annoys me is the misinformation the operators are given to do their job and also the arrogance from the 'team specialist' that software 'could not possibly be responsible for the message I was recieving'. Surely anything that runs on the box is a result of the software (OS or EPG software) running on it? I had a similar problem in February where the software download caused the machine to reboot every night. That took over a week of calls and denials before they relented to restore the previous version of the software. I'm a little bitter I suppose but wanted to share my experience with the forum.

24-08-2004, 14:46	#2
ash_bristol Forum Member Join Date: May 2004 Posts: 38	I noticed my DS430N box was switched off this morning, I checked the OS version and the EPG version but from what I remember the versions are the same as before. Anyone know what the point of this update is if nothing has changed?

24-08-2004, 15:33	#4
Adam Law Forum Member Join Date: Aug 2000 Location: London, England, UK Services: Sky+ HD & Multiroom, PS3, Xbox 360, PSN: Xign, Xbox Live: X1gn Posts: 1,080	maybe they will eventually fix the panasonic rgb problem!

24-08-2004, 16:34	#6
james payne Forum Member Join Date: Dec 2002 Posts: 3,787	If you're working on that premis Otis, may I suggest that you are 24hrs out. Over on the Sky+ forum there were many reports that peoples boxes rebooted onto 998 on Sunday at 14:00hrs. Have you noticed any change to your OS number etc in the services menu. Regards James

24-08-2004, 17:46	#7
ozsat Forum Member Join Date: Jan 2001 Location: Oxon, UK Services: V+HD (Langley), Freeview, Sky+HD, FreesatHD, multi-satellite, TiVo & DAB Posts: 3,067	My model number is 1.3.16 - I'm sure it was 1.3.15

24-08-2004, 19:39	#9
abenn Forum Member Join Date: Nov 2002 Location: Hampshire Services: Sky HD Thomson, Freeview AS DV600B/Wharfedale LPD832HDMI & Virgin Broadband Posts: 112	My Pace 2600 was on page 998 this morning. It is a version 9F08 and the only change from previous update is the model no has gone from 1.0.56 to 1.0.58.

24-08-2004, 22:58	#11
mickeyboymel Forum Member Join Date: Dec 2003 Location: Mullingar Ireland Services: Eircom BB, Sky+, Sky FTV Posts: 328	Is this new update related to the forthcoming EPG change which was talked about some time back?

25-08-2004, 10:54	#13
Chris E Forum Member Join Date: Mar 2000 Location: Cheshire Services: Sky, Pipex ADSL, o2 Posts: 7,622	Will this be downloaded to all Sky boxes eventually? If so, hopefully it will remove the 'feature' that causes Panasonic boxes to lock up at random when changing channel, which was added by the last software update.

25-08-2004, 13:30	#14
daniel99 Forum Member Join Date: Oct 2000 Location: Doncaster South Yorkshire Services: Sky+HD Multiroom BT Broadband Freeview Posts: 10,216	is this update for Sky+?

25-08-2004, 14:44	#15
Digi_Matt_Waltz Forum Member Join Date: Jul 2003 Location: Leicester, England Services: Sky 1J Package, NTL Broadband 1mb Posts: 342	I wondered what was going on that morning... i turned the TV on to a "No satelitte signal being received" message even though the weather was fine... i guess the new software had something to do with it? - Matt!

26-08-2004, 15:15	#19
8skellerns Forum Member Join Date: Aug 2004 Services: SKY HD, BT Phone, Plusnet Broadband, Freeview, DAB Posts: 237	I found my Amstrad DRX400 box on channel 998 on the 24th of august.