Damaged the cable in garden - Page 2 - Cable

johnathome · 05-11-2009, 21:28

@ b.lever

No worries mate

johnathome · 06-11-2009, 12:33

It got sorted today

Well done VM

DJ-badboy · 06-11-2009, 19:12

Quote:

Originally Posted by jaimesw

You damaged the cable not Virgin. So if you have to wait for it to be repaired then so be it.
Believe it or not you are not the only customer of Virgin.

Cable was damaged by the negligence of the original installation crew, who have failed to dig the cable down deep enough and failed to put the cable into a protective conduit (required as part of the agreement with all the local authorities/government, to dig up the streets to lay the fibre cabling).

Loss of telephone service is an emergency situation, 14 days wait is diplorable - unfortunately this is normal practice for VM, cutting costs where possible and the customer is always the one that is affected.

sparky2010 · 07-11-2009, 23:58

An absent minded friend did this every year during gardening when we were on ntl. In the end when the guy was coming to replace the cable I dug a trench about a foot deep for him to lay the cable in. I then put a line of bricks over the cable. Also put some galvanised capping where the cable appears out of the ground up to box on the wall.

You can buy the capping from b&q for a few quid and it might be worth laying that over the cable if you can't dig it that deep.

jaimesw · 08-11-2009, 08:37

Quote:

Originally Posted by johnathome

@jaimesw
Words fail me mate, are you really that stupid? You think its good enough that the cable isn't in any sort of protective sleeve and it's a good install if it's an inch under the surface? Course i ain't gonna pay for it, absolutely no chance

I didn't say it was good enough. I think it's quite bad that they didn't do the job properly in the first place.

I was actually trying to say you shouldn't moan about having to wait for them to come out as you aren't the only customer. I'm certain they don't sit around saying 'we'll make them wait' on purpose. They will get to you as soon as they can. Fair enough you contact them and try and get it bought forward, but I just don't see the point of moaning and getting worked up about it.
But then I do have a laid back attitude to live.

johnathome · 08-11-2009, 12:45

Understood mate.

The mail i sent to Neil Berketts office just explained the problems in a detailed way. I wasn't hysterical or threatening to leave, cause i wouldn't go over to the 'evil empire' anyway.

The main problem, which i never posted was my wifes 92 yo Nan has an alert facility where if shes in trouble she presses a button and the phone dials 3 numbers letting you know she needs help. Ours is one of the numbers dialled.

But i still dont think 2 weeks is good enough when you have loss of service.
As it was a team came and did the job on Friday Morning when i was out.

The lady in Neils office said to keep her email and phone number in case i had any more problems.
Of course i'll go through the normal routes first and wont get in contact unless its an emergency (life or death situation).

05-11-2009, 21:28	#26
johnathome Forum Member Join Date: Oct 2002 Posts: 103	@ b.lever No worries mate

06-11-2009, 12:33	#27
johnathome Forum Member Join Date: Oct 2002 Posts: 103	It got sorted today Well done VM

07-11-2009, 23:58	#29
sparky2010 Forum Member Join Date: Sep 2004 Posts: 60	An absent minded friend did this every year during gardening when we were on ntl. In the end when the guy was coming to replace the cable I dug a trench about a foot deep for him to lay the cable in. I then put a line of bricks over the cable. Also put some galvanised capping where the cable appears out of the ground up to box on the wall. You can buy the capping from b&q for a few quid and it might be worth laying that over the cable if you can't dig it that deep.

08-11-2009, 12:45	#31
johnathome Forum Member Join Date: Oct 2002 Posts: 103	Understood mate. The mail i sent to Neil Berketts office just explained the problems in a detailed way. I wasn't hysterical or threatening to leave, cause i wouldn't go over to the 'evil empire' anyway. The main problem, which i never posted was my wifes 92 yo Nan has an alert facility where if shes in trouble she presses a button and the phone dials 3 numbers letting you know she needs help. Ours is one of the numbers dialled. But i still dont think 2 weeks is good enough when you have loss of service. As it was a team came and did the job on Friday Morning when i was out. The lady in Neils office said to keep her email and phone number in case i had any more problems. Of course i'll go through the normal routes first and wont get in contact unless its an emergency (life or death situation).