HD problems in Woking tonight? - Page 2 - V+ HD

JCA · 12-11-2009, 19:48

Good news from GU4.

I've just spoken to "Debbie" in India. She "sent a signal down the line", told me to disconnect and reconnect after 30 seconds and, hey presto, a/v breakup has disappeared.

Not sure how long it will last....

BTW she told me I was the 1st person to report this fault.

fraxis2009 · 12-11-2009, 19:53

I have posted the full contents of this thread so far on the newsgroup and asked for the Network team to get on and sort this. Let's see where this gets us!

I don't know why they bother with the Indian call centre. They might as well have a recorded message saying "La, la, la, I've got my fingers in my ears and I'm not listening to anything you say"!

andythekeys · 12-11-2009, 20:15

Also good news from Guildford. Had a call back (finally!) from their second-level support team tonight.

The (helpful) representative I spoke to took a look at this forum and agreed to get it sorted. Have just checked C4HD and it now seems fine - no reboot needed. Let's hope it lasts!

Thanks to everyone for calling VM and posting here.

fraxis2009 · 12-11-2009, 20:37

Sorted in Woking too! What a relief. Great teamwork everyone.

goomba · 12-11-2009, 21:28

Blimey - that is a relief. Better cancel my engineer visit.

Strangely the newsgroup person replied to your post as if they had heard of the problem all along when every time any of us rang they had never heard of it

Chris James · 12-11-2009, 21:50

Yep, GU14 is fine too. Will cancel the engineer due on Monday tomorrow..........

There seems to be power in numbers here, but special thanks to fraxis2009 who got the result when he posted the problems to that newsgroup.

Cheers to him and everybody else

Mimizuku no Lew · 13-11-2009, 12:35

Quote:

Originally Posted by goomba

Got a mention on cable forum now too. Poster is from Fleet.

http://www.cableforum.co.uk/board/11...with-fxhd.html

If anybody is signed up over there they could link this thread.

It was me who posted the thread at CF. I had only noticed the problem on FXHD so I didn't spot this thread here as I was looking for a thread title referring to that channel.

Glad to know the problem seems to have been fixed. Even though I don't have an HDTV I usually watch Life on Mars on FXHD as FX don't broadcast in widescreen.

Scottishwhite · 16-11-2009, 19:51

We are having awful problems with FXHD recordings. We can watch it live with no problems, if we watch it as a recording the PQ is awful (pixellation) and dropped sound.

Any ideas what the issue can be?

12-11-2009, 19:48	#26
JCA Forum Member Join Date: Apr 2007 Posts: 7	Fixed Good news from GU4. I've just spoken to "Debbie" in India. She "sent a signal down the line", told me to disconnect and reconnect after 30 seconds and, hey presto, a/v breakup has disappeared. Not sure how long it will last.... BTW she told me I was the 1st person to report this fault.

12-11-2009, 19:53	#27
fraxis2009 Forum Member Join Date: Mar 2009 Posts: 11	I have posted the full contents of this thread so far on the newsgroup and asked for the Network team to get on and sort this. Let's see where this gets us! I don't know why they bother with the Indian call centre. They might as well have a recorded message saying "La, la, la, I've got my fingers in my ears and I'm not listening to anything you say"!

12-11-2009, 20:15	#28
andythekeys Forum Member Join Date: Nov 2009 Posts: 3	Also good news from Guildford. Had a call back (finally!) from their second-level support team tonight. The (helpful) representative I spoke to took a look at this forum and agreed to get it sorted. Have just checked C4HD and it now seems fine - no reboot needed. Let's hope it lasts! Thanks to everyone for calling VM and posting here.

12-11-2009, 20:37	#29
fraxis2009 Forum Member Join Date: Mar 2009 Posts: 11	Sorted in Woking too! What a relief. Great teamwork everyone.

12-11-2009, 21:28	#30
goomba Forum Member Join Date: Mar 2007 Posts: 4,167	Blimey - that is a relief. Better cancel my engineer visit. Strangely the newsgroup person replied to your post as if they had heard of the problem all along when every time any of us rang they had never heard of it

12-11-2009, 21:50	#31
Chris James Forum Member Join Date: Feb 2004 Location: Farnborough, Hampshire Services: DTT; Virgin media;10meg BB Posts: 256	Yep, GU14 is fine too. Will cancel the engineer due on Monday tomorrow.......... There seems to be power in numbers here, but special thanks to fraxis2009 who got the result when he posted the problems to that newsgroup. Cheers to him and everybody else

16-11-2009, 19:51	#33
Scottishwhite Forum Member Join Date: Mar 2002 Location: Coatbridge Services: Virgin VIP with additional V+ and 50Mb, Xbox 360, Wii, PSP and Nokia 5800 Posts: 988	We are having awful problems with FXHD recordings. We can watch it live with no problems, if we watch it as a recording the PQ is awful (pixellation) and dropped sound. Any ideas what the issue can be?