Now get "Sky+ recovery failed" when I try to view Planner. Caused by SW update - Page 5 - Sky+

pcbbc · 24-10-2009, 19:52

Quote:

Originally Posted by ozziestu

I have done a forced update and recieved v5.07u on a Pace v3.

Interesting - I hadn't actually tried my main box, which coincidently is a Pace V3.
I may go try later - After backing up my recordings!

srpsrp · 25-10-2009, 07:51

Quote:

Originally Posted by DazzaMmm

hi, can you clarify what you mean by "backup / restoring"

... Connected up the drive with a USB converter to my laptop and copy+ 'ed it to a file !

srpsrp · 25-10-2009, 08:02

Quote:

Originally Posted by Zimfun

I am beginning to wonder if the HDD is faulty and unfortunately i can't find the original HDD to put in the box to see if that works . On the oth
Any help or suggestions gratefully received !!

did you change the jumper setting on the drive at all ?My drive seems to need the CS jumper for the Sky box and the MASTER setting for the USB converter I use, if the jumper is in the wrong place it does not pick up the drive on reboot. I've also got a 2 way PC ribbon cable on my box though, the original one fell apart.

pcbbc · 25-10-2009, 17:59

Just a quick update where I am with this.

I now have a Pace V1 box which has been upgraded to 5.07.u this morning, so I now have something to test on.

I also have some images from various people (thanks to all concerned for sending them), but unfortunately they all seem to have slightly different symptoms!
I am currently working my way through them and trying various things to see if I can get to the bottom of this issue.

In the meantime, anyone with this issue I'd recommend a backup and restore with Copy+ as this has resolved the issue for others in this thread. If that doesn't work then I'm still happy to assist, but I'm a bit snowed under at the moment - so it may take a while!

pcbbc · 25-10-2009, 23:41

Well, I now have a working fix for 1 out of 4 disks I currently have to look at!

Still 3 to go...

BBMF · 26-10-2009, 13:39

I don't think this is related only to modded boxes - my parent's unmodded Pace V3 had the '...recovery failed...' message after the software updated the other day.

Fixed (so far) with a full reset and loss of everything in the planner. Will let you know if it goes belly up again.

ifti · 27-10-2009, 17:24

same problem here

Amstrad PVR3 with 500GB HDD

gonna backup and and restore hopefully it will be ok.

will post back soon

srpsrp · 03-11-2009, 09:23

Update:

The box is still working after the copy+ backup restore, albeit with the loss of copy functionality for pre-crash programmes. I also got a call from $ky asking if I had any problems with my box !
Baa.. like they care ! They must have realised that their update caused a major problem.

robbies_gal · 08-11-2009, 19:15

Quote:

Originally Posted by digitalsatman

Hi everyone,

Long time no post

All Sky+ boxes will eventually receive this update, however knowing Sky it could be months before everyone is updated. I'm not sure whetehr this is a good or bad thing

You can't downgrade software unless it is manually put on the DR steam, and the chances of that hppening are zero-to-one. There would have to be a major problem for this to happen.

But, usually, Sky will come out and replace the affected boxes for free (a simple call to cancellations will ensure this I'm sure.

).

Tom

sorry my threads arent showing up posts properly do i have to get someone called out just to fix this problem?

ive jsut recorded loads of things being away and now im going to lose it all?

btw mine is making a funny clicking noise every few minutes

jeallen01 · 08-11-2009, 20:33

Quote:

Originally Posted by robbies_gal

sorry my threads arent showing up posts properly do i have to get someone called out just to fix this problem?

ive jsut recorded loads of things being away and now im going to lose it all?

btw mine is making a funny clicking noise every few minutes

Have you tried the forced s/w download before you do anything else (as I did when I changed the disk last week and lost PAUSE/FF/RW)

I get the feeling that not all the automatic downloads worked first time around!

robbies_gal · 08-11-2009, 21:21

how do i do that jeaallen?

i made a thread about this cs have said i need a service call out

Adlopa · 10-11-2009, 20:27

Quote:

Originally Posted by infoparen

Good Morning all

Any idea when Amstrad sky+ will get the EPG 5.07u?

Model Number: A2S0616
Version Number: 4F2118

(currently my EPG Number is 5.04.e - is this the most up-to-date one?)

Another broken box here

This happened within the last couple days for me — the box was working on Sunday evening and I haven't turned it on until tonight.

Amstrad
Model #A2P0705
Version #4F2111
OS 1.31B10
EPG 5.07u

It's been running a 500GB PATA Seagate drive for over a year, with no problems. Grr.

leasty · 19-11-2009, 23:08

Only just found this thread.

Last week I got the Sky+ recovery failed on my V3 Amstrad with a year old 500Gb disk in. After two reboots that didn't fix it I removed the card and LNB cables and left it powered off for a good 15 mins. Seemed to take an age coming out of standby when I restored power but it all came back ok and I can see (and play) all the stored programs. Only lasting effect is that I seem to have lost the Copy function on all pre-problem recordings. Bit of a pain but better than losing everything.

spursman1 · 22-11-2009, 21:43

My Pace V2 box with 500Gb hard drive hit this problem on Friday. I checked the software version, and sure enough the new update had been applied. Only way I could get everything working again was to use the Copy + program and then a FSR... Annoying !

DazzaMmm · 24-11-2009, 14:21

has anyone had any feed back from sky on this ????

25-10-2009, 17:59	#104
pcbbc Forum Member Join Date: Aug 2001 Location: London UK Services: Pace PVR3 Posts: 5,107	Just a quick update where I am with this. I now have a Pace V1 box which has been upgraded to 5.07.u this morning, so I now have something to test on. I also have some images from various people (thanks to all concerned for sending them), but unfortunately they all seem to have slightly different symptoms! I am currently working my way through them and trying various things to see if I can get to the bottom of this issue. In the meantime, anyone with this issue I'd recommend a backup and restore with Copy+ as this has resolved the issue for others in this thread. If that doesn't work then I'm still happy to assist, but I'm a bit snowed under at the moment - so it may take a while!

25-10-2009, 23:41	#105
pcbbc Forum Member Join Date: Aug 2001 Location: London UK Services: Pace PVR3 Posts: 5,107	Well, I now have a working fix for 1 out of 4 disks I currently have to look at! Still 3 to go...

26-10-2009, 13:39	#106
BBMF Forum Member Join Date: Dec 2002 Location: East Angular Services: PlayTV, O2 Broadband, Motorised DSat Posts: 586	I don't think this is related only to modded boxes - my parent's unmodded Pace V3 had the '...recovery failed...' message after the software updated the other day. Fixed (so far) with a full reset and loss of everything in the planner. Will let you know if it goes belly up again.

27-10-2009, 17:24	#107
ifti Forum Member Join Date: Aug 2002 Services: Sky Digital Posts: 136	same problem here Amstrad PVR3 with 500GB HDD gonna backup and and restore hopefully it will be ok. will post back soon

03-11-2009, 09:23	#108
srpsrp Forum Member Join Date: Oct 2003 Posts: 118	Update: The box is still working after the copy+ backup restore, albeit with the loss of copy functionality for pre-crash programmes. I also got a call from $ky asking if I had any problems with my box ! Baa.. like they care ! They must have realised that their update caused a major problem.

08-11-2009, 21:21	#111
robbies_gal Forum Member Join Date: May 2003 Location: At The Griffins Services: Sky+, virgin phone and broadband Posts: 17,584	how do i do that jeaallen? i made a thread about this cs have said i need a service call out

19-11-2009, 23:08	#113
leasty Forum Member Join Date: Aug 2004 Location: Norwich Services: Sky+, Pioneer DVR, Broadband Posts: 13	Only just found this thread. Last week I got the Sky+ recovery failed on my V3 Amstrad with a year old 500Gb disk in. After two reboots that didn't fix it I removed the card and LNB cables and left it powered off for a good 15 mins. Seemed to take an age coming out of standby when I restored power but it all came back ok and I can see (and play) all the stored programs. Only lasting effect is that I seem to have lost the Copy function on all pre-problem recordings. Bit of a pain but better than losing everything.

22-11-2009, 21:43	#114
spursman1 Forum Member Join Date: Nov 2002 Posts: 11	My Pace V2 box with 500Gb hard drive hit this problem on Friday. I checked the software version, and sure enough the new update had been applied. Only way I could get everything working again was to use the Copy + program and then a FSR... Annoying !

24-11-2009, 14:21	#115
DazzaMmm Forum Member Join Date: Oct 2002 Posts: 20	has anyone had any feed back from sky on this ????