Question re The Trainline website. - Advice

PhilH36 · 20-10-2006, 20:44

I often use The Trainline to buy train tickets and I always receive them in the post within three-four days of ordering. Until now. I ordered a ticket on the 4th September and it hasn't arrived yet. The journey isn't till the last week of November but I just wondered whether anyone else who uses them has ever had to wait for their ticket rather than it arriving immediately. The confirmation email gives a number to ring if you haven't received your tickets one day before your journey but I've never had reason to ring it as they've always sent them straight out.

tiggerkid · 20-10-2006, 20:47

Perhaps, they are planning to send it closer to your travel date but it may be worth ringing them anyway just to confirm that they will send it.

tommybrian · 20-10-2006, 20:47

If you regulary use them and it's been a month this time of waiting just give them a call, it won't do any harm but may save you time in the near future.

Campcrusader · 20-10-2006, 20:48

I use the trainline approx. every 6 weeks. They state that the tickets are sent around a week before travel - but they have always sent mine earlier... so I'd be very tempted to give them a call, too...

FatBetty · 20-10-2006, 20:49

I usually gt them pretty sharpish even if it's a long time away so ring them!

innocent. · 20-10-2006, 21:14

I've used them and had them sent almost straight away , and also about three days before .

As having them early was what I was used to it got me a bit stressed when they were later , but they did turn up. I think there is a phone number there somewhere to call if they haven't arrived by three days before.

gillypanda · 20-10-2006, 21:17

I didn't receive mine until the week before my journey when I booked early. I rang them and was told they are dispatched 7 days beforehand.

Lazlo_St_Pierre · 20-10-2006, 21:32

Apropos of nothing, the band Train (hit single - 'Drops of Jupiter') have got the URL www.trainline.com. I know at least three people recently who have been serenaded with a sample from their latest album when trying to book rail tickets and stumbling onto the wrong site. Brilliant piece of marketing, almost 'black propaganda'!

marling · 20-10-2006, 21:48

The same thing happened to us earlier in the summer when we bought some tickets for a journey in September. Expecting them 2-3 days later we had to call towards the end of August. It appears there are certain types of tickets (usually certain 'advance-type' tickets) that are only dispatched nearer the date.

Couldn't tell you exactly which ones because the woman at the overseas call centre responded to my every question by repeating "your tickets will be dispatched a week before you travel".

That Bloke · 20-10-2006, 23:57

I didn't think most train companies released the tickets until 6 weeks before anyway, so it is probably just something to do with that.

I would wait until the end of the month before giving them a call, unless it is particularly worrying you.

FriendlyGoat · 21-10-2006, 02:39

I ordered tixkets on tuesday, and recieved them by thursday. Definitely give them a ring to see whats going on.

PhilH36 · 22-10-2006, 21:52

Thanks for your comments,I'm not overly worried yet,just curious since this is the first time its happened. Will wait till nearer the time before ringing them if indeed it turns out to be necessary to do so.

20-10-2006, 20:44	#1
PhilH36 Forum Member Join Date: Mar 2003 Location: London Services: Sky+(Pace v2 unmodded),AOL Broadband,Freeview Posts: 7,302	Question re The Trainline website. I often use The Trainline to buy train tickets and I always receive them in the post within three-four days of ordering. Until now. I ordered a ticket on the 4th September and it hasn't arrived yet. The journey isn't till the last week of November but I just wondered whether anyone else who uses them has ever had to wait for their ticket rather than it arriving immediately. The confirmation email gives a number to ring if you haven't received your tickets one day before your journey but I've never had reason to ring it as they've always sent them straight out.

20-10-2006, 20:47	#2
tiggerkid Forum Member Join Date: Mar 2006 Location: UK Posts: 1,708	Perhaps, they are planning to send it closer to your travel date but it may be worth ringing them anyway just to confirm that they will send it.

20-10-2006, 20:47	#3
tommybrian Banned User Join Date: Oct 2006 Posts: 8	If you regulary use them and it's been a month this time of waiting just give them a call, it won't do any harm but may save you time in the near future.

20-10-2006, 20:48	#4
Campcrusader Forum Member Join Date: Apr 2005 Location: Central London Services: Freeview Posts: 2,837	I use the trainline approx. every 6 weeks. They state that the tickets are sent around a week before travel - but they have always sent mine earlier... so I'd be very tempted to give them a call, too...

20-10-2006, 20:49	#5
FatBetty Forum Member Join Date: Jun 2002 Location: Sutton Coldfield Posts: 564	I usually gt them pretty sharpish even if it's a long time away so ring them!

20-10-2006, 21:14	#6
innocent. Forum Member Join Date: Sep 2005 Posts: 2,729	I've used them and had them sent almost straight away , and also about three days before . As having them early was what I was used to it got me a bit stressed when they were later , but they did turn up. I think there is a phone number there somewhere to call if they haven't arrived by three days before.

20-10-2006, 21:17	#7
gillypanda Forum Member Join Date: Oct 2005 Gender: Female Location: The Manchester Night_Market! Posts: 6,032	I didn't receive mine until the week before my journey when I booked early. I rang them and was told they are dispatched 7 days beforehand.

20-10-2006, 21:32	#8
Lazlo_St_Pierre Forum Member Join Date: Feb 2006 Location: The Night Shift Posts: 3,285	Apropos of nothing, the band Train (hit single - 'Drops of Jupiter') have got the URL www.trainline.com. I know at least three people recently who have been serenaded with a sample from their latest album when trying to book rail tickets and stumbling onto the wrong site. Brilliant piece of marketing, almost 'black propaganda'!

20-10-2006, 21:48	#9
marling Forum Member Join Date: Oct 2003 Location: Waltham Forest Services: Virgin Media Broadband Posts: 3,028	The same thing happened to us earlier in the summer when we bought some tickets for a journey in September. Expecting them 2-3 days later we had to call towards the end of August. It appears there are certain types of tickets (usually certain 'advance-type' tickets) that are only dispatched nearer the date. Couldn't tell you exactly which ones because the woman at the overseas call centre responded to my every question by repeating "your tickets will be dispatched a week before you travel".

20-10-2006, 23:57	#10
That Bloke Forum Member Join Date: May 2003 Location: Manchester Services: a TV, a couple of phones and t'internet Posts: 4,303	I didn't think most train companies released the tickets until 6 weeks before anyway, so it is probably just something to do with that. I would wait until the end of the month before giving them a call, unless it is particularly worrying you.

21-10-2006, 02:39	#11
FriendlyGoat Forum Member Join Date: Jun 2005 Location: Very much here. Posts: 4,038	I ordered tixkets on tuesday, and recieved them by thursday. Definitely give them a ring to see whats going on.

22-10-2006, 21:52	#12
PhilH36 Forum Member Join Date: Mar 2003 Location: London Services: Sky+(Pace v2 unmodded),AOL Broadband,Freeview Posts: 7,302	Thanks for your comments,I'm not overly worried yet,just curious since this is the first time its happened. Will wait till nearer the time before ringing them if indeed it turns out to be necessary to do so.