Sky.com 're-design' & new improved My Sky - Sky

d3mon · 03-06-2007, 02:58

What do people think of the 'new' design on sky.com?

Also, has anyone tried the newly improved 'My Sky' yet? (it's been upgraded so you can view your bill, setup a Direct Debit, pay your bill etc with effect of 01 June)

Andy B · 03-06-2007, 03:14

It's about bloody time! Sky have been so behind with Customer Services online, I mean 4 years and you still couldn't pay/view your bill online till now.

d3mon · 03-06-2007, 05:42

Quote:

Originally Posted by Andy B

It's about bloody time! Sky have been so behind with Customer Services online, I mean 4 years and you still couldn't pay/view your bill online till now.

Agreed! - Now that they have clearly positioned their interest in broadband / internet (acquisition of Easynet and 365media, launch of Sky BB etc) maybe they now have a clue as to what people want from the website.. either that or it's just a remarkable coincidence

Customer Services are promoting the new sky.com features quite heavily atm, so hopefully it'll not only be good for customers, but good for CS staff too (reduction in call volume etc).

Valleyman00 · 03-06-2007, 12:42

Quote:

Originally Posted by Andy B

It's about bloody time! Sky have been so behind with Customer Services online, I mean 4 years and you still couldn't pay/view your bill online till now.

well you could check your statements via the interactive button on your remote. thats been there for ages.

ilovekrys · 03-06-2007, 13:40

Quote:

Originally Posted by Valleyman00

well you could check your statements via the interactive button on your remote. thats been there for ages.

mine has never worked since they updated the computers, so how can you if it don't work

technobod · 03-06-2007, 13:50

The statement will only be updated if there's a change in your monthly payment, i.e. box office or sky talk. if there's no change to the payments you won't see a monthly statement.

Neonoptic · 03-06-2007, 15:48

So in the My Sky bit...if I clicked on upgrade would I be able to change my channel package? (I didn't want to click on it just to be safe!)

Harshad · 03-06-2007, 16:30

The Javascript menu at the bottom dosen't seem to work at all on my PC!

Captain W · 04-06-2007, 21:03

Quote:

Originally Posted by Neonoptic

So in the My Sky bit...if I clicked on upgrade would I be able to change my channel package? (I didn't want to click on it just to be safe!)

YES

Wii Gamer · 04-06-2007, 21:28

Finally, a new sky.com i've been waiting 2/3 months for

Eamondo · 05-06-2007, 11:51

Quote:

Originally Posted by d3mon

What do people think of the 'new' design on sky.com?

Also, has anyone tried the newly improved 'My Sky' yet? (it's been upgraded so you can view your bill, setup a Direct Debit, pay your bill etc with effect of 01 June)

its great i really like it but to be honest this was long overdue.

organiclive · 05-06-2007, 13:40

Yes it was very overdue and there appear to still be a few teething problems regarding the service.

It actually looks as though sky are making an investment to get things sorted out. Hopefully they will get everything smooth running before launching any new services.

jason.gill3 · 05-06-2007, 13:46

Quote:

Originally Posted by d3mon

What do people think of the 'new' design on sky.com?

Also, has anyone tried the newly improved 'My Sky' yet? (it's been upgraded so you can view your bill, setup a Direct Debit, pay your bill etc with effect of 01 June)

Finally sky have woke up and listened being waiting for this for to long. Now I no longer have to go through to sky india to query my bill

N-I-C-K · 05-06-2007, 13:59

You still can't change your MIXES... You can add more MIXES, but you can't downgrade or swap the Kids MIX for say the Music one.

d3mon · 05-06-2007, 14:25

Quote:

Originally Posted by N-I-C-K

You still can't change your MIXES... You can add more MIXES, but you can't downgrade or swap the Kids MIX for say the Music one.

Not in an automated manner, no - but you can always email via www.sky.com/contact and Customer Relations will make the change

Valcor · 05-06-2007, 17:32

Yeeeaaa!! At last! This is one side of Sky that had REALLY annoyed me!! I've had so many problems trying to sort out payments and trying to get some idea of what's going on from a gentleman in Mumbai!!! All I ever wanted was to see my account online.

(I too could not get a paper statemtent after asking several times, after a change in payments. Also couldl't see changes since June 2006 on "Interactive") Now we have a step in the right direction

d3mon · 05-06-2007, 18:01

Quote:

Originally Posted by Valcor

I too could not get a paper statemtent after asking several times, after a change in payments.

Call (0800) 587 5707, pop in your viewing card number, and it should trigger paper statements.

Failing that, a call / email to Sky CS will get the job done

Valcor · 05-06-2007, 21:30

Thanks for info d3mon!! I'm happy now that I can access account online

(I tried CS and the lady said she tried to enter me for paper statements into her keyboard but it wouldnt allow her to change it??)

03-06-2007, 02:58	#1
d3mon Forum Member Join Date: Jun 2006 Location: Scotland Services: Freeview, 8mbit ADSL (7.15mbps) Posts: 855	Sky.com 're-design' & new improved My Sky What do people think of the 'new' design on sky.com? Also, has anyone tried the newly improved 'My Sky' yet? (it's been upgraded so you can view your bill, setup a Direct Debit, pay your bill etc with effect of 01 June)

03-06-2007, 03:14	#2
Andy B Forum Member Join Date: Apr 2004 Location: London Services: Sky\|Freeview\|o2 Broadband\| Posts: 10,709	It's about bloody time! Sky have been so behind with Customer Services online, I mean 4 years and you still couldn't pay/view your bill online till now.

03-06-2007, 13:50	#6
technobod Forum Member Join Date: Apr 2006 Location: Scotland Services: Sky, SKYBB Max Posts: 485	The statement will only be updated if there's a change in your monthly payment, i.e. box office or sky talk. if there's no change to the payments you won't see a monthly statement.

03-06-2007, 15:48	#7
Neonoptic Forum Member Join Date: Sep 2005 Location: Central London Posts: 328	So in the My Sky bit...if I clicked on upgrade would I be able to change my channel package? (I didn't want to click on it just to be safe!)

03-06-2007, 16:30	#8
Harshad Forum Member Join Date: Apr 2000 Location: Bradford, UK Services: Motorised 1m dish 27.5w-28e Posts: 5,190	The Javascript menu at the bottom dosen't seem to work at all on my PC!

04-06-2007, 21:28	#10
Wii Gamer Forum Member Join Date: Jan 2007 Location: UK Services: SKY, BT 2mb Bradband, BT LandLine and The Wii ;) Posts: 315 Blog Entries: 1	Finally, a new sky.com i've been waiting 2/3 months for

05-06-2007, 13:40	#12
organiclive Forum Member Join Date: Oct 2006 Location: Derbyshire Services: Sky+ & Hd, xbox 360, o2 broadband & mobile, Fasthosts Exchange Email Posts: 1,558	Yes it was very overdue and there appear to still be a few teething problems regarding the service. It actually looks as though sky are making an investment to get things sorted out. Hopefully they will get everything smooth running before launching any new services.

05-06-2007, 13:59	#14
N-I-C-K Forum Member Join Date: Aug 2002 Location: Manchester Services: Freeview, Plus.net, 3 Three (SE K800i) Posts: 3,004	You still can't change your MIXES... You can add more MIXES, but you can't downgrade or swap the Kids MIX for say the Music one.

05-06-2007, 17:32	#16
Valcor Forum Member Join Date: Mar 2006 Location: Cornwall UK Services: Sky+HD Top pack-Orange Broadband-XBox Live Posts: 41	Yeeeaaa!! At last! This is one side of Sky that had REALLY annoyed me!! I've had so many problems trying to sort out payments and trying to get some idea of what's going on from a gentleman in Mumbai!!! All I ever wanted was to see my account online. (I too could not get a paper statemtent after asking several times, after a change in payments. Also couldl't see changes since June 2006 on "Interactive") Now we have a step in the right direction

05-06-2007, 21:30	#18
Valcor Forum Member Join Date: Mar 2006 Location: Cornwall UK Services: Sky+HD Top pack-Orange Broadband-XBox Live Posts: 41	Thanks for info d3mon!! I'm happy now that I can access account online (I tried CS and the lady said she tried to enter me for paper statements into her keyboard but it wouldnt allow her to change it??)