[Max Demian]

Originally Posted by Mr Kenneth

Left the unit unplugged for 8 hours and that seemed to reolve it but then went I went to TXT it started running through the options all by itself. Wierd.

Did it matter where the remote was pointing? I've had my remote go mad like this and fixed it by removing the batteries for a couple of minutes and replacing.

[mbanbrook]

Had another crash last night (Monday). It locked up whilst changing channels.

It had a busy night recording lots of programmes on different channels, which makes me think this is heat related because of extra processing after the Freeview changes.

A similar pattern used to happen on Friday nights (again, lots of recordings going on) but last Friday it didn't crash after I left the box on all day.

Last night it had been switched off for a while.

[Mr Kenneth]

Originally Posted by Max Demian

Did it matter where the remote was pointing? I've had my remote go mad like this and fixed it by removing the batteries for a couple of minutes and replacing.

Thanks. I will try this tonight. However this morning I put the tv and box on for the news and although the volume bar went up and down (well, side to side) the volume didn't follow suit if you get what I mean - it was either off or on full volume regardless of where the on-screen indicator was!

Will report back tomorrow. Mr K.

[CheekyTV]

I've had a new 9300T for two weeks now and so far it has been ok (fingers crossed) the only issue I do have is when surfing the channels, some times it will stick on a black screen with the iplate it happens on any channel this can last up to a 30 secs to a minute and I get no response from the remote control, had the same problems with a previous 9150T..if left in this state it usually catches up with itself after a bit..I personally can't be bothered rebooting the machine and do all the reset proceedures its a waste of time as the problem still persists afterwards..it deffinately a software problem with both the 9150T and 9300T, prehaps I press the button to quickly on the remote and it locks the machine??

Plus I've had late starts and early cut offs on recordings on my new 9300T..but this is no surprise on these models now..so nothing new there really...

[DELBOY27]

Thanks Les. Although I did an automatic re-scan, I did it unit using a room aerial pointing at Wenvoe (we are only 3 miles from Wenvoe, line of sight!) to ensure I didn't receive any channels from another transmitter. (there are no other transmitters receivable at my house anyway, even with a roof aerial, as I live in a small valley shielded from the Mendip transmitter and also the repeater at Mynydd Machen.) It appears that lots of people around here are getting one or two channels in the 800 range which are from Wenvoe telling people to retune. Even with a room aerial I get 80% signal and 100% quality. I deleted all the unwanted channels anyway, such as those in the 800s, and all the bid-type channels, etc, so I only have a short list of useable channels anyway. As well as locking up daily, generally on BBC News 24, yesterday I couldn't watch about 10 channels which were "locked out" due to the unit recording two programmes at the same time. I have never experienced that one before! The channel numbers were faint on the list whilst BBC1 etyc were bold. When the recording stopped, the channels became "free" to view again! I have contacted John Lewis, where I bought the 9300T, and they have agreed to swap it for a new one. Pity about that, as this one worked really well till the 30th Sep retune!

[Luis Essex]

Originally Posted by DELBOY27

yesterday I couldn't watch about 10 channels which were "locked out" due to the unit recording two programmes at the same time. I have never experienced that one before! The channel numbers were faint on the list whilst BBC1 etyc were bold. When the recording stopped, the channels became "free" to view again! I have contacted John Lewis, where I bought the 9300T, and they have agreed to swap it for a new one. Pity about that, as this one worked really well till the 30th Sep retune!

I'm not sure if you are saying that is a fault.

It's not a fault. The Humax has two tuners and if the tuners are recording programmes from two different MUXs then there will not be a free tuner to let you watch what ever other channel you want. Thus the restricted list. Some 2 tuner PVRs will not allow you to watch any other channels if you are recording 2 programmes.

If the Humax is recording two programmes from the same MUX then it will let you watch what ever channel you want. Few other makes of 2 tuner PVRs are as good as that.

[Luis Essex]

Originally Posted by DELBOY27

Thanks Les. Although I did an automatic re-scan, I did it unit using a room aerial pointing at Wenvoe (we are only 3 miles from Wenvoe, line of sight!) to ensure I didn't receive any channels from another transmitter. (there are no other transmitters receivable at my house anyway, even with a roof aerial, as I live in a small valley shielded from the Mendip transmitter and also the repeater at Mynydd Machen.) It appears that lots of people around here are getting one or two channels in the 800 range which are from Wenvoe telling people to retune. Even with a room aerial I get 80% signal and 100% quality.

Did you follow Les's instructions concerning deleting all channels before that rescan?
http://www.digitalspy.co.uk/forums/s...8&postcount=5?

Originally Posted by DELBOY27

I deleted all the unwanted channels anyway, such as those in the 800s, and all the bid-type channels, etc, so I only have a short list of useable channels anyway.

There should only be one channel in the 800s - the one for directing Five viewers to retune. If you got more than that then you either picking up signals from another transmitter or did not delete all channels (Radio & TV) as suggested by Les.

[savvy]

Originally Posted by Luis Essex

There should only be one channel in the 800s - the one for directing Five viewers to retune. If you got more than that then you either picking up signals from another transmitter or did not delete all channels (Radio & TV) as suggested by Les.

I think in Welsh regions there may be a similar one for S4C in the 800s re re-tuning.

Rgds.


Les.

[picallin]

If I leave my 9300T on standby it records everything, but if I make the mistake of leaving it switched on and out of standby, I usually find it locked up the next day. Humax have been through default settings, etc. and everything looks fine - no channels in 800 range; signal 70%; quality 100%.

However, now Humax has stopped responding to my emails altogether - not even an acknowledgement or a short note to say they're looking into the problem further. A truly shocking level of customer service. Can anyone suggest a good contact name/address for escallating my problem to their senior management?

Thanks.

[picallin]

At last, a sensible reply from Humax, received today (Fri 23/10/09). I am now a bit more hopeful.

From Humax...

"Hi there,

We are aware of the issue and are now testing software to ensure that the issue is completely resolved and no other issues are detected. We expect that the testing will be completed within the next week and we will be looking to broadcast the software Over the Air.

We apologies for all the inconvenience at this time we are working as fast as we can to get this resolved,

Apologies"

[Meister]

Originally Posted by picallin

At last, a sensible reply from Humax, received today (Fri 23/10/09). I am now a bit more hopeful.

From Humax...

"Hi there,

We are aware of the issue and are now testing software to ensure that the issue is completely resolved and no other issues are detected. We expect that the testing will be completed within the next week and we will be looking to broadcast the software Over the Air.

We apologies for all the inconvenience at this time we are working as fast as we can to get this resolved,

Apologies"

Dont hold your breath

[tim123]

Originally Posted by picallin

At last, a sensible reply from Humax, received today (Fri 23/10/09). I am now a bit more hopeful.

From Humax...

"Hi there,

We are aware of the issue and are now testing software to ensure that the issue is completely resolved and no other issues are detected. We expect that the testing will be completed within the next week and we will be looking to broadcast the software Over the Air.

We apologies for all the inconvenience at this time we are working as fast as we can to get this resolved,

Apologies"

My 9150 suffers from exactly the same problem, so hopefully they will update that software as well

tim

[tonfoster]

Originally Posted by savvy

I know

Glad you got it sorted, it really is a good box.

Rgds.


Les.

It's a good box if and when it works. Things have gone downhill with the replacement box now, to the extent that it too freezes a couple of times each evening, re-boots unexpectedly every few days and now even loses functionality such as the option to record a whole series.

So .... back it's going. The helpline staff are rude, emails go unacknowledged - Humax deserve to go under. I wouldn't recommend this company to anybody.

[tin]

Originally Posted by CheekyTV

the only issue I do have is when surfing the channels, some times it will stick on a black screen with the iplate it happens on any channel this can last up to a 30 secs to a minute and I get no response from the remote control, had the same problems with a previous 9150T..if left in this state it usually catches up with itself after a bit..I personally can't be bothered rebooting the machine and do all the reset proceedures its a waste of time as the problem still persists afterwards..it deffinately a software problem with both the 9150T and 9300T, prehaps I press the button to quickly on the remote and it locks the machine??.

Woah I had forgotten about this issue - I get the same thing as well - I used to assume it had crashed, but no, it's just having a long think....

[The Wizard]

I don't know what's gone wrong but since the Granada retune yesterday my 9200T keep freezing. The EPG has refused to load the full weeks programmes. Half of it is blank apart from the BBC programmes and when I go into the guide it locks up. No matter what I press on the remote it won't respond. Then all of a sudden it starts working as if it hadn't actually frozen, more like just on a real go slow. It didn't do this before yesterday. I've tried turning the box off and on again but I end up losing my EPG again. Since yesterday it's locked up about 6 times.

Since I've had this box it's crashed at least once a week and had to be reset from the mains. It often fails to pick up recordings on series link, it constantly chops programmes short despite the start and end recording time set to 'on time'. It's rewritten over old recording that I wanted to keep. On several occasions my recordings have appeared to be duplicated in the list only to find they've been corrupted and won't play. When trying to use the back up feature during live TV it sticks and stammers and you have to use the rewind button instead.

In a nutshell. I HATE this box. I wouldn't recommend one to my worst enemy.

[Luis Essex]

Originally Posted by The Wizard

I don't know what's gone wrong but since the Granada retune yesterday my 9200T keep freezing. The EPG has refused to load the full weeks programmes. Half of it is blank apart from the BBC programmes and when I go into the guide it locks up. No matter what I press on the remote it won't respond. Then all of a sudden it starts working as if it hadn't actually frozen, more like just on a real go slow. It didn't do this before yesterday. I've tried turning the box off and on again but I end up losing my EPG again. Since yesterday it's locked up about 6 times.

Since I've had this box it's crashed at least once a week and had to be reset from the mains. It often fails to pick up recordings on series link, it constantly chops programmes short despite the start and end recording time set to 'on time'. It's rewritten over old recording that I wanted to keep. On several occasions my recordings have appeared to be duplicated in the list only to find they've been corrupted and won't play. When trying to use the back up feature during live TV it sticks and stammers and you have to use the rewind button instead.

In a nutshell. I HATE this box. I wouldn't recommend one to my worst enemy.

All sounds like a classic case of a Humax not being tuned in to just one set of channels from just one transmitter.
Wipe out all TV&Radio channels and do a manual scan instead of an auto scan. This link has details http://www.digitalspy.co.uk/forums/s...=#post36261134.
This wont cure all issues but it should be a lot more than half way there.

[The Wizard]

I was gonna do a factory reset but wanted to back up my recordings but I can't get Media Linker to work. It starts downloading from the box to my PC then after about 2 minutes it disconnects and I keep getting an 'upload failed, connection terminated' error.

[Martin Liddle]

Originally Posted by The Wizard

I was gonna do a factory reset but wanted to back up my recordings but I can't get Media Linker to work. It starts downloading from the box to my PC then after about 2 minutes it disconnects and I keep getting an 'upload failed, connection terminated' error.

Try putting the Humax into Games mode before doing the transfer. A factory reset shouldn't delete any recordings but in your case I would suggest doing a format as well as a factory reset and that will delete the recordings.

[The Wizard]

How do I put it into games mode. I'm also confused about scanning on MUXD. Do I need to scan CH63 or 40 for Winter Hill?

[Big-les]

Originally Posted by The Wizard

How do I put it into games mode. I'm also confused about scanning on MUXD. Do I need to scan CH63 or 40 for Winter Hill?

The 'G' button under the sliding flap, but now you know that a Default Setting won't delete your recordings you probably don't want to back them up.


EDIT: Just re-read your earlier post, Martin has spotted file corruption symptoms.

[ColIrv]

My 9300T has always behaved itself but has frozen several times in the last fortnight. All 6 MUXs are from the same transmitter, and the only 800 I have is 800 itself. Is there anything more from Humax about a fix? Does anyone have any other suggestions?

[Martin Liddle]

Originally Posted by ColIrv

My 9300T has always behaved itself but has frozen several times in the last fortnight. All 6 MUXs are from the same transmitter, and the only 800 I have is 800 itself. Is there anything more from Humax about a fix? Does anyone have any other suggestions?

There is a software fix for this problem due from Humax this month. Wait until then is the best advice.

[ColIrv]

Thanks Martin.

I assume you're the same Martin Liddle - ex Peterhouse and rally results software?!

Colin Irvine

[Martin Liddle]

Originally Posted by ColIrv

I assume you're the same Martin Liddle - ex Peterhouse and rally results software?!

Jesus and guilty as charged.

[creddish]

Originally Posted by Martin Liddle

There is a software fix for this problem due from Humax this month. Wait until then is the best advice.

There is undoubtedly a fix on its way but is it for "this" problem? I appears to me from a conversation that I had with Humax last week (see post here) that the only problems definitely being dealt with by the fix will be the issues caused by the 30th Sep re-tune and the recent DSO changes in the Granada region which have affected the 9200 as well as the 9150 and 9300. The random lock-ups on the 9150/9300 units have been a topic on these forums long time preceding the above events. I don't think it is appropriate to assume that this fix will cure any other problems with the Humax PVRs which may be due to totally un-related issues.

Colin