'No satellite signal' - Sky+ HD

danster · 15-05-2009, 13:28

Anyone else receiving this message when they turn their Sky HD on? I checked the signal strength and quality and it's all strong. I've had the new EPG for a month or so.

First time it's happened and not sure how to fix it?

Jon Weaver · 15-05-2009, 13:38

Quote:

Originally Posted by danster

Anyone else receiving this message when they turn their Sky HD on? I checked the signal strength and quality and it's all strong. I've had the new EPG for a month or so.

First time it's happened and not sure how to fix it?

I had this for the first time today.... Co-incidence.. I just started thinking that whilst I am not keen on the new EPG, alteast its been stable and now this!

My box feels increadably slow too.. But if you get to the Signal menu, I have normal signal strenght, but just blue screen (And an evental "no signal being recieved") when I watch any channel.

A power reset will solve this.. Until the next time that is!!

Jon

carol_s · 15-05-2009, 13:49

I had this too for the first time today (1:30 pm) - had to turn the box off at the mains for 15-20secs, then turn back on and wait ..... and wait ...... and wait until I was finally able to turn it back on. Came back with a signal strength of approx 75%.

danster · 15-05-2009, 13:51

I just tried this: http://www.skyuser.co.uk/forum/sky-h...gnal-cure.html and made no difference!

This sucks!!

Jon Weaver · 15-05-2009, 14:00

Quote:

Originally Posted by danster

I just tried this: http://www.skyuser.co.uk/forum/sky-h...gnal-cure.html and made no difference!

This sucks!!

Have you tried a power reset? Not sure if you are new to Sky, but you may as well get used to this.. At one point last year, I had my HD box on a plug in timer so that it powered off/on EVERY day, because of a "bug" which gave a blue screen on average once per week!

Jon

simonk243 · 15-05-2009, 14:48

Quote:

Originally Posted by danster

Anyone else receiving this message when they turn their Sky HD on? I checked the signal strength and quality and it's all strong. I've had the new EPG for a month or so.

First time it's happened and not sure how to fix it?

Yes I get this quite often on the HD Box. But my other box Sky+ is fine

bennat · 15-05-2009, 14:58

I emailed Sky this afternoon! I am so fed up! In the past two weeks since getting the new EPG the amount of failed recordings becasue of "No signal" is 8 and last night a recorded film "1408" was almost unwatchable due to stuttering and sound cut outs! This morning "no signal" turned off and on and seemed to fix it! But going away for the weekend and not holding my breath for all planned recordings to record!
Really not good enough! £67 per month and these issues!
Doubt Sky will care and I will get some emailed response along the lines of "we have no reported problems this end"

ProDave · 15-05-2009, 15:09

I'll stick my head above the parapit and sugest you might have power supply problems on your boxes. A problem which sky deny exists.

fmradiotuner1 · 15-05-2009, 15:51

I had this when I got the new EPG and some channels would never work like ITV HD west country and living however for me it was the COAX cable that had gone was also getting a lot of failed recordings but now my box is going very well after I changed it.

But for most people this is the PSU in the box which is going.

Arthur Hucksake · 15-05-2009, 16:17

In the past week or so I have had 8 failed recordings at night due to no signal, ever since the new EPG.

Before we got the new EPG we had about 4 failed recordings in months.

The new EPG is pants. If this is what I have to expect from now on im getting rid.

CatGuy1980 · 15-05-2009, 16:28

well guys wellcome to the new epg

i had the thomson ver 300E box the first box to get the update, i had no end of probs with the no signal, my box had the satcure psu upgrade so i can tell you its not a psu problem,but a software problem

sky have just changed my thomson to a new samsung box ver 3007 with old epg i can only hope not to get the new epg for ages

JDW · 15-05-2009, 17:05

Quote:

Originally Posted by ProDave

I'll stick my head above the parapit and sugest you might have power supply problems on your boxes. A problem which sky deny exists.

I've started getting this since the new EPG arrived and my box (4E3011) is only 8 months old. Surely this can't be the dodgy PSU problem already ?

Arthur Hucksake · 15-05-2009, 17:14

Quote:

Originally Posted by JDW

I've started getting this since the new EPG arrived and my box (4E3011) is only 8 months old. Surely this can't be the dodgy PSU problem already ?

I have the exact same box version. Coincidence eh.

coopermanyorks · 15-05-2009, 17:15

Well the common theme here is Thomson and the new EPG , and not so much the model of Hd , any more that is guessing the reason

It will be very interesting to see how other boxes cope with the new EPG

Buncecount · 15-05-2009, 19:01

Quote:

Originally Posted by CatGuy1980

i had the thomson ver 300E box the first box to get the update, i had no end of probs with the no signal, my box had the satcure psu upgrade so i can tell you its not a psu problem,but a software problem

I have been telling people this for weeks here.

imposter · 15-05-2009, 19:42

I,ve had the same problem for the last 2 days I have a 2 month old Amstrad HD box with the old EPG,allso got 2 multi room boxes which work perfectly!.Signal strength and quality are fine ,sometimes I get no channels and sometimes I only get a few.I will try it again tomorrow then its phone call to Sky

Orbitalzone · 15-05-2009, 19:57

Look let's be clear, Thomson have no power supply problems what so ever.... a few anti Thomson owners just make it up and as for that Satcure bloke... what a cheeky sod. Bulging caps my arse.

/sarcasm*

*please note the sarcasm.

Lord_Lucan · 16-05-2009, 07:12

I've just turned on the box this morning and found..."No satellite signal"

So is a reset needed to correct this

Cheers

coopermanyorks · 16-05-2009, 08:18

Quote:

Originally Posted by Lord_Lucan

I've just turned on the box this morning and found..."No satellite signal"

So is a reset needed to correct this

Cheers

Always the first thing to try , good luck .

Lord_Lucan · 16-05-2009, 08:25

Quote:

Originally Posted by coopermanyorks

Always the first thing to try , good luck .

Many thanks for the reply

I'm happy to report that its working fine now, but I would guess this may happen again

carol_s · 16-05-2009, 08:34

Quote:

Originally Posted by JDW

I've started getting this since the new EPG arrived and my box (4E3011) is only 8 months old. Surely this can't be the dodgy PSU problem already ?

Funnily enough, mine is the 4E3011 box too - just 10 months old now

coopermanyorks · 16-05-2009, 08:55

Quote:

Originally Posted by Buncecount

I have been telling people this for weeks here.

Well if its not a PSU problem then can you tell everyone affected what the problem stems from ?

coopermanyorks · 16-05-2009, 08:58

Quote:

Originally Posted by carol_s

Funnily enough, mine is the 4E3011 box too - just 10 months old now

Ring sky on this freephone number and get their take on it

0800 0468 850

Tell 'em I sent you

Riddles · 16-05-2009, 09:28

I had two separate occasions of failed recordings this week due to "No Signal", I had to reboot it both times. It never happened before the new epg appeared.

Sigh, sky sort it please!!

xzarrx · 16-05-2009, 09:56

Had the same problem as with two of my friends after epg update, we all had Thompson boxes 08 to 11, signal loss was on certain channels first, then gradually pixel breakup on channels, sky swapped all three boxes after we threatened to cancel even though we had no extended warranty, all three new boxes samsung are perfect. We hope the new epg download for samsung is better when we get it?

15-05-2009, 13:28	#1
danster Forum Member Join Date: Nov 2007 Location: London Services: Sky+HD, Apple TV, Be Broadband 24MB Posts: 140	'No satellite signal' Anyone else receiving this message when they turn their Sky HD on? I checked the signal strength and quality and it's all strong. I've had the new EPG for a month or so. First time it's happened and not sure how to fix it?

16-05-2009, 09:56	#25
xzarrx Forum Member Join Date: May 2001 Posts: 30	Loss is signal Had the same problem as with two of my friends after epg update, we all had Thompson boxes 08 to 11, signal loss was on certain channels first, then gradually pixel breakup on channels, sky swapped all three boxes after we threatened to cancel even though we had no extended warranty, all three new boxes samsung are perfect. We hope the new epg download for samsung is better when we get it?

15-05-2009, 13:49	#3
carol_s Forum Member Join Date: Sep 2007 Gender: Female Location: Torquay, South Devon Services: Panny TX-P46G15 Plasma, Virgin BB + phone, Yamaha amp + Q Accoustics spkrs Posts: 273	I had this too for the first time today (1:30 pm) - had to turn the box off at the mains for 15-20secs, then turn back on and wait ..... and wait ...... and wait until I was finally able to turn it back on. Came back with a signal strength of approx 75%.

15-05-2009, 13:51	#4
danster Forum Member Join Date: Nov 2007 Location: London Services: Sky+HD, Apple TV, Be Broadband 24MB Posts: 140	I just tried this: http://www.skyuser.co.uk/forum/sky-h...gnal-cure.html and made no difference! This sucks!!

15-05-2009, 14:58	#7
bennat Forum Member Join Date: Apr 2005 Location: London Services: Sky+ HD, Sky Broadband, 32" Toshiba Regza HD TV Posts: 275	I emailed Sky this afternoon! I am so fed up! In the past two weeks since getting the new EPG the amount of failed recordings becasue of "No signal" is 8 and last night a recorded film "1408" was almost unwatchable due to stuttering and sound cut outs! This morning "no signal" turned off and on and seemed to fix it! But going away for the weekend and not holding my breath for all planned recordings to record! Really not good enough! £67 per month and these issues! Doubt Sky will care and I will get some emailed response along the lines of "we have no reported problems this end"

15-05-2009, 15:09	#8
ProDave Forum Member Join Date: Apr 2001 Location: Northern Scottish Highlands Services: Freesat From Sky+ HD, Astra 1 / Hotbird FTA, Freeview, Freeview PVR, ADSL Posts: 7,626	I'll stick my head above the parapit and sugest you might have power supply problems on your boxes. A problem which sky deny exists.

15-05-2009, 15:51	#9
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: CLACTON-ON-SEA Services: Sky HD 4 mix & Max 15mb 85cm dish , N97 on 3 , PS3 , DAB , FM radio eton e5 Posts: 3,322	I had this when I got the new EPG and some channels would never work like ITV HD west country and living however for me it was the COAX cable that had gone was also getting a lot of failed recordings but now my box is going very well after I changed it. But for most people this is the PSU in the box which is going.

15-05-2009, 16:17	#10
Arthur Hucksake Forum Member Join Date: Aug 2008 Gender: Male Location: Reading Services: Sky HD+ - Sky World, Current Be* User switching to Sky Unlimited shortly. Posts: 305	In the past week or so I have had 8 failed recordings at night due to no signal, ever since the new EPG. Before we got the new EPG we had about 4 failed recordings in months. The new EPG is pants. If this is what I have to expect from now on im getting rid.

15-05-2009, 16:28	#11
CatGuy1980 Forum Member Join Date: Mar 2004 Location: Cleethorpes N.E.Lincs Services: Sky+ HD, Humax 9150T Freeview+, Samsung LE32A451 32" LCD TV, VirginM L BB. Posts: 73	well guys wellcome to the new epg i had the thomson ver 300E box the first box to get the update, i had no end of probs with the no signal, my box had the satcure psu upgrade so i can tell you its not a psu problem,but a software problem sky have just changed my thomson to a new samsung box ver 3007 with old epg i can only hope not to get the new epg for ages

15-05-2009, 17:15	#14
coopermanyorks Forum Member Join Date: Jan 2003 Gender: Male Location: Pontefract -In Gods Own County Services: IP3gs - Pace HD & Pvr3's in Multiroom-Sky 6 mix - Sports Posts: 17,067 Blog Entries: 1	Well the common theme here is Thomson and the new EPG , and not so much the model of Hd , any more that is guessing the reason It will be very interesting to see how other boxes cope with the new EPG

15-05-2009, 19:42	#16
imposter Forum Member Join Date: Jun 2005 Posts: 1	I,ve had the same problem for the last 2 days I have a 2 month old Amstrad HD box with the old EPG,allso got 2 multi room boxes which work perfectly!.Signal strength and quality are fine ,sometimes I get no channels and sometimes I only get a few.I will try it again tomorrow then its phone call to Sky

15-05-2009, 19:57	#17
Orbitalzone Forum Member Join Date: Oct 2000 Location: East Sussex Services: SkyHD, PlusNet ADSL, Posts: 8,386	Look let's be clear, Thomson have no power supply problems what so ever.... a few anti Thomson owners just make it up and as for that Satcure bloke... what a cheeky sod. Bulging caps my arse. /sarcasm* *please note the sarcasm.

16-05-2009, 07:12	#18
Lord_Lucan Forum Member Join Date: Sep 2003 Posts: 42	I've just turned on the box this morning and found..."No satellite signal" So is a reset needed to correct this Cheers

16-05-2009, 09:28	#24
Riddles Forum Member Join Date: Sep 2001 Location: N. Ireland Services: Sky+HD, Plusnet Posts: 778	I had two separate occasions of failed recordings this week due to "No Signal", I had to reboot it both times. It never happened before the new epg appeared. Sigh, sky sort it please!!