Amstrad HD box and Sony KDL32V4000 - Sky+ HD

Nigel Goodwin · 12-09-2009, 09:40

We've got a customer who has recently had his perfectly working Pace HD box swapped by Sky under the recall for an Amstrad (FOUR times).

It intermittently comes up with HDCP error, which the Pace box never did. Yet the Amstrad box works fine on a different model Sony TV, and a Pace HD box works perfectly on the customers TV.

Anyone else had this problem?.

I've send a report off to Sony Technical, but obviously they don't work weekends

Incidently, we sold over 550 of these TV's last Autumn/Winter, and never had any other complaints (but most of our customers get Sky from us, so don't get Amstrad boxes). Incidently, following on from another thread, this is the first Amstrad I've seen - and (as others have said) there's no SATA port on the Amstrad.

Currently my only thought is to tell the customer to ring Sky and demand a Pace box back.

southglade2000 · 12-09-2009, 10:34

Quote:

Originally Posted by Nigel Goodwin

We've got a customer who has recently had his perfectly working Pace HD box swapped by Sky under the recall for an Amstrad (FOUR times).

It intermittently comes up with HDCP error, which the Pace box never did. Yet the Amstrad box works fine on a different model Sony TV, and a Pace HD box works perfectly on the customers TV.

Anyone else had this problem?.

.

Same TV, had an amstrad box, same problem.

No problems with a thompson which I had temporarily and now no problems with a samsung.

One other person on here had the same problem but didn't seem to be as bad as I had it on mine.

The only way around it I could find was to leave the TV in standby, or before powering on the TV make sure the sky box was in standby and then take sky box out of standby once TV was swiched on.

Nick

Nigel Goodwin · 12-09-2009, 10:45

Quote:

Originally Posted by southglade2000

Same TV, had an amstrad box, same problem.

No problems with a thompson which I had temporarily and now no problems with a samsung.

One other person on here had the same problem but didn't seem to be as bad as I had it on mine.

The only way around it I could find was to leave the TV in standby, or before powering on the TV make sure the sky box was in standby and then take sky box out of standby once TV was swiched on.

Thanks for that, it's something else to tell the customer, and to pass on to Sony.

iashem · 12-09-2009, 13:55

Had my Amstrad HD box with kdl32v4000 since February i have had no problems at all

wod1 · 12-09-2009, 15:28

Quote:

Originally Posted by southglade2000

One other person on here had the same problem but didn't seem to be as bad as I had it on mine.

Nick

that might be me as i had those issues with that tv and amstrad sky hd receiver.

i've not had them since i got another hdmi lead and put the receiver on a filtered surge protection lead, as i wondered if it was a small spike in the mains supply which upset the receiver.

to make sure i dont get the error

i have to switch on the tv then go to hdmi 1, leave it a minute and then switch on the hd receiver. then all is fine.

all other hdmi things like ps3, bluray player work fine with no errors

wod1 · 21-09-2009, 12:22

nigel, have you had any response from sony regarding the problem.

i managed to create the problem last night on my tv and amstrad receiver i had swithed on the tv and then the receiver shortly after which produced the hdcp error.

it seems the receiver does not like being switched on first and then the tv turned on to the hdmi 1 etc which results in the error experienced.

Nigel Goodwin · 21-09-2009, 13:12

Quote:

Originally Posted by wod1

nigel, have you had any response from sony regarding the problem.

i managed to create the problem last night on my tv and amstrad receiver i had swithed on the tv and then the receiver shortly after which produced the hdcp error.

it seems the receiver does not like being switched on first and then the tv turned on to the hdmi 1 etc which results in the error experienced.

They suggested trying updating the EDID software, but with no guarantee it will cure the problem. As this requires over £300 worth of special equipment we aren't terribly interested in doing it.

We've told the customer to contact Sky for a new non-Amstrad box, or preferably his own perfectly working Pace one back.

wod1 · 21-09-2009, 14:22

Quote:

Originally Posted by Nigel Goodwin

They suggested trying updating the EDID software, but with no guarantee it will cure the problem. As this requires over £300 worth of special equipment we aren't terribly interested in doing it.

We've told the customer to contact Sky for a new non-Amstrad box, or preferably his own perfectly working Pace one back.

it does seem like an issue with the sky receiver, as mine is bought from ebay i cant call sky and swap it out unless i pay 65 call out fee.

i have just learnt to switch tv on first and after a minute to switch on the receiver which is not a lot of hassle to do each time.

also sky need to fix the stuck contrast option in the menu as its set too high.

Nigel Goodwin · 21-09-2009, 14:58

Quote:

Originally Posted by wod1

it does seem like an issue with the sky receiver, as mine is bought from ebay i cant call sky and swap it out unless i pay 65 call out fee.

i have just learnt to switch tv on first and after a minute to switch on the receiver which is not a lot of hassle to do each time.

also sky need to fix the stuck contrast option in the menu as its set too high.

Presuming the TV is still under warranty?, you could try getting the EDID software upgrading, and see if that helps?.

It's 'hoped' that the new EPG update (when it arrives) might also cure the fixed contrast setting.

ccarmock · 21-09-2009, 16:46

I have the exact same problem with a Sony KDL-26S2030.

No matter which is turned on first the Amstrad refuses to believe that the TV is HDCP compliant. A Pace HD box (with new EPG) works perfectly with the same TV.

Sony have confirmed that the TV has the latest firmware.

It will be interesting to see if the upgrade done as part of the new EPG for the Amstrad fixes this.

wod1 · 21-09-2009, 20:03

Quote:

Originally Posted by Nigel Goodwin

Presuming the TV is still under warranty?, you could try getting the EDID software upgrading, and see if that helps?.

It's 'hoped' that the new EPG update (when it arrives) might also cure the fixed contrast setting.

yes my tv is still under warranty so i might try that, how would i contact sony to do it, do they have a technical helpdesk ?

Nigel Goodwin · 22-09-2009, 08:55

Quote:

Originally Posted by wod1

yes my tv is still under warranty so i might try that, how would i contact sony to do it, do they have a technical helpdesk ?

There's a helpdesk number either in the instructions, or on a card that came with the instructions.

Failing that, there are details on sony.co.uk

RadioUser · 10-10-2009, 17:53

Hi Nigel

You seem to know a quite a bit about the Sony KDL32V4000and I wonder if you could help me on the question of whether it's worthwhile updating my present Thomson Sky + Box to Sky + HD Box to be run through this TV. At the moment, I'm getting a very good and detailed picture with a Sky + Thomson Box and wonder whether the HD would really add anything more on a 32" set and also whether the SD channels run through the HD box would be just as good as my present Thomson box. If you have a recommended Sky + HD box, could you tell me the make of this please.

Nigel Goodwin · 10-10-2009, 18:17

Quote:

Originally Posted by RadioUser

Hi Nigel

You seem to know a quite a bit about the Sony KDL32V4000and I wonder if you could help me on the question of whether it's worthwhile updating my present Thomson Sky + Box to Sky + HD Box to be run through this TV. At the moment, I'm getting a very good and detailed picture with a Sky + Thomson Box and wonder whether the HD would really add anything more on a 32" set and also whether the SD channels run through the HD box would be just as good as my present Thomson box. If you have a recommended Sky + HD box, could you tell me the make of this please.

HD looks absolutely stunning on a 32 inch - but like all sets, regardless of size, you need to view from the correct distance (about 5 foot for a 32).

Some people complain that SD is poorer with an HD box, but it's probably just that HD makes SD look so crap when you go back.

RadioUser · 10-10-2009, 19:20

Thanks Nigel for your prompt response.

Could you recommend a make of Sky + HD Box for the Sony KDL32V4000 or is any make OK?

ccarmock · 10-10-2009, 19:23

Quote:

Originally Posted by RadioUser

Thanks Nigel for your prompt response.

Could you recommend a make of Sky + HD Box for the Sony KDL32V4000 or is any make OK?

I dont have that model TV but couldn't get an Amstrad to recognise that my Sony is HDCP compliant. I changed the Sky HD Box to a Pace and have no problems with that.

Nigel Goodwin · 10-10-2009, 19:58

Quote:

Originally Posted by RadioUser

Thanks Nigel for your prompt response.

Could you recommend a make of Sky + HD Box for the Sony KDL32V4000 or is any make OK?

As the title of this thread, anything except an Amstrad.

ipod_sock · 11-10-2009, 00:50

Ammy is working fine for me, had subby problems with first but IMHO, the Amstrad is the best and will get better with the new EPG, works just fine with MY Sony too!

ccarmock · 11-10-2009, 12:34

Quote:

Originally Posted by ipod_sock

Ammy is working fine for me, had subby problems with first but IMHO, the Amstrad is the best and will get better with the new EPG, works just fine with MY Sony too!

I agree that the Amstrad appears to work with some Sony TVS - but a search of these pages will show that where there is an HDCP problem with a Sony TV it's usually with an Amstrad Sky HD box.

RadioUser · 11-10-2009, 12:51

Thank you everyone for your comments. I'll no doubt take the plunge to Sky + HD

moosecake · 11-11-2009, 04:21

heard so many problems about thomson. Pace, samsung. Amstrad like the one i have is fine. Toshiba 37" lcd, Ps3, sony bdv e300 blu ray digital amp. And lg hdd recorder. Everything interacts perfectly with one another. It's how you set them up guys! If you know what buttons to press, what bits to tweak and what cables to connect where, you're onto a winner! With any system too!

coopermanyorks · 11-11-2009, 09:34

Quote:

Originally Posted by moosecake

heard so many problems about thomson. Pace, samsung. Amstrad like the one i have is fine. Toshiba 37" lcd, Ps3, sony bdv e300 blu ray digital amp. And lg hdd recorder. Everything interacts perfectly with one another. It's how you set them up guys! If you know what buttons to press, what bits to tweak and what cables to connect where, you're onto a winner! With any system too!

Great,drop Nigel a pm I am sure you know a lot more than him and can help sort the problem out

skygaz · 11-11-2009, 12:46

[quote=Nigel Goodwin;35952677]HD looks absolutely stunning on a 32 inch - but like all sets, regardless of size, you need to view from the correct distance (about 5 foot for a 32).

Nigel do you rearrange the customers settee and chairs when you install them a HD box.

Nigel Goodwin · 11-11-2009, 12:47

[quote=skygaz;36596123]

Quote:

Originally Posted by Nigel Goodwin

HD looks absolutely stunning on a 32 inch - but like all sets, regardless of size, you need to view from the correct distance (about 5 foot for a 32).

Nigel do you rearrange the customers settee and chairs when you install them a HD box.

No, but I inform them of suggested viewing distances, I would be remiss not to do so.

wod1 · 11-11-2009, 15:28

i've still had this hdcp error a couple of times with the amstrad hd receiver, been looking at getting it changed to a pace box as its starting to annoy, been keeping eye out on ebay for one.

the tv is not at fault as ps3 and my hd sat box for foregin channels works fine, no issue at all.

12-09-2009, 09:40	#1
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 19,148	Amstrad HD box and Sony KDL32V4000 We've got a customer who has recently had his perfectly working Pace HD box swapped by Sky under the recall for an Amstrad (FOUR times). It intermittently comes up with HDCP error, which the Pace box never did. Yet the Amstrad box works fine on a different model Sony TV, and a Pace HD box works perfectly on the customers TV. Anyone else had this problem?. I've send a report off to Sony Technical, but obviously they don't work weekends Incidently, we sold over 550 of these TV's last Autumn/Winter, and never had any other complaints (but most of our customers get Sky from us, so don't get Amstrad boxes). Incidently, following on from another thread, this is the first Amstrad I've seen - and (as others have said) there's no SATA port on the Amstrad. Currently my only thought is to tell the customer to ring Sky and demand a Pace box back.

10-10-2009, 17:53	#13
RadioUser Forum Member Join Date: Aug 2008 Posts: 3	Sony KDL32V4000 and Sky + HD Hi Nigel You seem to know a quite a bit about the Sony KDL32V4000and I wonder if you could help me on the question of whether it's worthwhile updating my present Thomson Sky + Box to Sky + HD Box to be run through this TV. At the moment, I'm getting a very good and detailed picture with a Sky + Thomson Box and wonder whether the HD would really add anything more on a 32" set and also whether the SD channels run through the HD box would be just as good as my present Thomson box. If you have a recommended Sky + HD box, could you tell me the make of this please.

11-11-2009, 04:21	#21
moosecake Forum Member Join Date: Oct 2009 Posts: 3	amstrad. Beats em all heard so many problems about thomson. Pace, samsung. Amstrad like the one i have is fine. Toshiba 37" lcd, Ps3, sony bdv e300 blu ray digital amp. And lg hdd recorder. Everything interacts perfectly with one another. It's how you set them up guys! If you know what buttons to press, what bits to tweak and what cables to connect where, you're onto a winner! With any system too!

12-09-2009, 13:55	#4
iashem Forum Member Join Date: Nov 2003 Location: norfolk Services: Sky broadband mid. Sky hd multiroom Sky+ Posts: 133	Had my Amstrad HD box with kdl32v4000 since February i have had no problems at all

21-09-2009, 12:22	#6
wod1 Forum Member Join Date: Sep 2001 Location: west yorkshire Services: Be, motorised satellite Posts: 5,166	nigel, have you had any response from sony regarding the problem. i managed to create the problem last night on my tv and amstrad receiver i had swithed on the tv and then the receiver shortly after which produced the hdcp error. it seems the receiver does not like being switched on first and then the tv turned on to the hdmi 1 etc which results in the error experienced.

21-09-2009, 16:46	#10
ccarmock Forum Member Join Date: Aug 2002 Posts: 122	I have the exact same problem with a Sony KDL-26S2030. No matter which is turned on first the Amstrad refuses to believe that the TV is HDCP compliant. A Pace HD box (with new EPG) works perfectly with the same TV. Sony have confirmed that the TV has the latest firmware. It will be interesting to see if the upgrade done as part of the new EPG for the Amstrad fixes this.

10-10-2009, 19:20	#15
RadioUser Forum Member Join Date: Aug 2008 Posts: 3	Thanks Nigel for your prompt response. Could you recommend a make of Sky + HD Box for the Sony KDL32V4000 or is any make OK?

11-10-2009, 00:50	#18
ipod_sock Forum Member Join Date: May 2006 Location: Liverpool Services: Sky+HD Amstrad box=no subs, O2 broadband Posts: 57	Ammy is working fine for me, had subby problems with first but IMHO, the Amstrad is the best and will get better with the new EPG, works just fine with MY Sony too!

11-10-2009, 12:51	#20
RadioUser Forum Member Join Date: Aug 2008 Posts: 3	Thank you everyone for your comments. I'll no doubt take the plunge to Sky + HD

11-11-2009, 12:46	#23
skygaz Forum Member Join Date: Oct 2007 Posts: 306	[quote=Nigel Goodwin;35952677]HD looks absolutely stunning on a 32 inch - but like all sets, regardless of size, you need to view from the correct distance (about 5 foot for a 32). Nigel do you rearrange the customers settee and chairs when you install them a HD box.

11-11-2009, 15:28	#25
wod1 Forum Member Join Date: Sep 2001 Location: west yorkshire Services: Be, motorised satellite Posts: 5,166	i've still had this hdcp error a couple of times with the amstrad hd receiver, been looking at getting it changed to a pace box as its starting to annoy, been keeping eye out on ebay for one. the tv is not at fault as ps3 and my hd sat box for foregin channels works fine, no issue at all.