New viewing card problem - Sky

Latino Heat · 12-09-2009, 22:41

They posted a new card two weeks ago, and because I hadn't recieved it after a week I assumed it got lost so called sky and they reverted the signal back to my old card. The card came through the post today

and according to sky it has been cancelled and a new one will be posted when the next batch is issued.

Are they definately going to send a replacement even though their signal has told my old card to continue working?

When is the next batch supposed to be sent out?

Captain W · 13-09-2009, 00:18

Yes, they will but not until everyone else has had theirs replaced and they run on a pre-prepared region by region, postcode by postcode set-up in conjunction with the Royal Mail. Sky will run a mop up session and pick up every one of us that has had problems and re-issue them then.

Latino Heat · 13-09-2009, 08:19

anyone?

davemurgatroyd · 13-09-2009, 13:57

Quote:

Originally Posted by Latino Heat

anyone?

You have already had your answer, what more do you want?

GlobalRadio · 13-09-2009, 18:13

Quote:

Originally Posted by davemurgatroyd

You have already had your answer, what more do you want?

Obviously OP wants information that us mere mortals could not possibly posess.

Jimmy Connors · 15-09-2009, 13:22

I keep getting a sign flash up to replace my card with the new one. They haven't even sent me one.

What are they changing them for anyway?

Reading this thread was the first I even knew about the replacements.

Nigel Goodwin · 15-09-2009, 13:44

Quote:

Originally Posted by Jimmy Connors

I keep getting a sign flash up to replace my card with the new one. They haven't even sent me one.

What are they changing them for anyway?

They are contractually obliged to chnage them every five years.

Quote:

Reading this thread was the first I even knew about the replacements.

It's been advertised on screen since April, when the card change started.

ftv · 15-09-2009, 13:56

For the first 24 hours after I put the new card in I lost all the radio channels apart from BBC Radio and about 25% of the satellite channels including many FTA. But the following day it seemed to correct itself. Bit of a nuisance though as my wife couldn't get her daily fix of QVC (but at least i saved some money

)

Jimmy Connors · 15-09-2009, 14:28

Quote:

Originally Posted by Nigel Goodwin

They are contractually obliged to chnage them every five years.

It's been advertised on screen since April, when the card change started.

Thanks Nigel.

I saw the first prompt only last week. I will phone Sky to see why they have not sent my card yet.

I have to phone them anyway to cancel Sky Sports. The US Open tennis is finished now.

Latino Heat · 08-11-2009, 14:32

Quote:

Originally Posted by Captain W

Yes, they will but not until everyone else has had theirs replaced and they run on a pre-prepared region by region, postcode by postcode set-up in conjunction with the Royal Mail. Sky will run a mop up session and pick up every one of us that has had problems and re-issue them then.

Have you received it yet? I've started getting the message come up again. When will it come through?

coopermanyorks · 08-11-2009, 14:40

The message is sent to the box as the new card is posted out

In my case ,with my multiroom boxes only a few days passed before the new card arrived after the messages appeared

If you don't contact them after a period of the message appearing but the card not arriving then eventually you will be without certain TV channels as the blue card will be turned off

12-09-2009, 22:41	#1
Latino Heat Forum Member Join Date: May 2009 Location: London, England Services: Sky+, Tiscali 4mb, Samsung 42" HD Plasma, Sony PS3 160GB Posts: 207	New viewing card problem They posted a new card two weeks ago, and because I hadn't recieved it after a week I assumed it got lost so called sky and they reverted the signal back to my old card. The card came through the post today and according to sky it has been cancelled and a new one will be posted when the next batch is issued. Are they definately going to send a replacement even though their signal has told my old card to continue working? When is the next batch supposed to be sent out?

15-09-2009, 13:56	#8
ftv Forum Member Join Date: Mar 2006 Posts: 3,757	For the first 24 hours after I put the new card in I lost all the radio channels apart from BBC Radio and about 25% of the satellite channels including many FTA. But the following day it seemed to correct itself. Bit of a nuisance though as my wife couldn't get her daily fix of QVC (but at least i saved some money)

13-09-2009, 00:18	#2
Captain W Forum Member Join Date: Feb 2004 Services: Just stuff Posts: 3,586	Yes, they will but not until everyone else has had theirs replaced and they run on a pre-prepared region by region, postcode by postcode set-up in conjunction with the Royal Mail. Sky will run a mop up session and pick up every one of us that has had problems and re-issue them then.

13-09-2009, 08:19	#3
Latino Heat Forum Member Join Date: May 2009 Location: London, England Services: Sky+, Tiscali 4mb, Samsung 42" HD Plasma, Sony PS3 160GB Posts: 207	anyone?

15-09-2009, 13:22	#6
Jimmy Connors Forum Member Join Date: Apr 2003 Services: Sky Posts: 36,098	I keep getting a sign flash up to replace my card with the new one. They haven't even sent me one. What are they changing them for anyway? Reading this thread was the first I even knew about the replacements.

08-11-2009, 14:40	#11
coopermanyorks Forum Member Join Date: Jan 2003 Location: Pontefract -In Gods Own County Services: Pace & Thomson HD & Pvr3's in Multiroom-Sky 6 mix & Sports - BB Max Posts: 16,760 Blog Entries: 1	The message is sent to the box as the new card is posted out In my case ,with my multiroom boxes only a few days passed before the new card arrived after the messages appeared If you don't contact them after a period of the message appearing but the card not arriving then eventually you will be without certain TV channels as the blue card will be turned off