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Old 01-10-2009, 17:00   #1
shaun13
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Panasonic IDTV useless after retune!!!

I have a Panasonic TX36DT35 IDTV with integrated Freeview. I'm on the Emley Moor transmitter with a very good signal strength & quality and had no problems at all before the 30th September retune.

I've done the automatic retune several times since yesterday evening and I seem to get the same faulty results every time.

The TV does a full scan and I can see it picking up ALL the channels I usually get. However, it then decides to sort them and displays "SORTING" on the screen. After a few seconds it appears to finish and then gives me channel 1 as "4 Interactive". From memory, I think the second was BBC Red Button (301?) then a few others that weren't correct. It's all a mess and my TV has no manual tuning option (only for analogue). Well, I thought I'd have to just live with it and write down the numbers of the main channels so we could jump to them manually, the problem is that I've lost some of them!!! For example, BBC1 doesn't exist at all on any channel after the failed "Sort" even though I can see it discover it during the scan. I suspect the TV's software/firmware can't handle the new number of channels being > 100. The reason I suspect this is that when I turn the TV off and on again it seems to know it didn't finish the job and displays the "SORTING" message again but then after a few seconds stops and ends up with the same list as beore. So, my only option now appears to be to ignore the IDTV features and buy a set top box. That's very very annoying!

Anyone else had similar issues with other Panasonic models? I did have a firmware fault a few years ago when I first got it and it took over a year before I got an update and even then it was a reluctant engineer from the retailer than came out with a card to shove in the back as they never did do the promised OTA distribution.
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Old 01-10-2009, 17:24   #2
a516
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Hi. I can't find your model on the Panasonic instruction manual website, but in the Retune Advice Clinic thread, I advised a forum member to check if "Factory or Shipping Reset" is available. You need to do this rather than any other type of retune or rescan as Panasonics don't seem to overwrite exisiting services stored on the TV or DVD recorder when doing a standard rescan which causes problems. See the Retune Advice Clinic (page 6) for details of the Panasonic website and more...
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Old 01-10-2009, 19:02   #3
Clem
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I've had some problems with my Panasonic TX-26LXD1 LCD - it simply ignores the TV channels on Mux C when I re-scanned. I called Panasonic today and this apparently is a known issue. Panasonic are supposedly sending me a cam with a software update onboard that should fix this, and it'll also do the same for my TX-32LXD1 panel - fingers crossed. I only hope that the cam gets to me and doesn't get caught in the postal strike business.

It might be worth giving Panasonic a call if you still can't sort this out.

HTH


Clem
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Old 01-10-2009, 19:31   #4
Zaichik
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Quote:
Originally Posted by Clem View Post
I've had some problems with my Panasonic TX-26LXD1 LCD - it simply ignores the TV channels on Mux C when I re-scanned.
Is this the MUX with BBC4 and CBeebies on it, because I can't get these to retune on my Panny IDTV.
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Old 01-10-2009, 19:43   #5
shaun13
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Quote:
Originally Posted by a516 View Post
Hi. I can't find your model on the Panasonic instruction manual website, but in the Retune Advice Clinic thread, I advised a forum member to check if "Factory or Shipping Reset" is available. You need to do this rather than any other type of retune or rescan as Panasonics don't seem to overwrite exisiting services stored on the TV or DVD recorder when doing a standard rescan which causes problems. See the Retune Advice Clinic (page 6) for details of the Panasonic website and more...
That's right - it's never been on their website since I got it. It was one of their early IDTVs and they quickly replaced the full range with new ones, hence the reason it took me long enough to get any s/w update at all. I've tried a full factory reset tonight and I still get exactly the same wrong channel order and some missing altogether. Interestingly I've also noticed it also deletes all the analoge channels it finds, although I could manually add those back if I wanted. That link you suggested does show someone else who had the same problem after a retune in early August so I may be in luck if they have fixed the bug already for my TV. Just need to get the CAM to update it!

Quote:
Originally Posted by Clem View Post
It might be worth giving Panasonic a call if you still can't sort this out.
HTH
Clem
Thanks, I'll give that a try. I didn't think they'd be so helpful. Last time they insisted I go through the retailer - although they've since gone bust. Was that through the 0844 support numbers on their website?
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Old 01-10-2009, 19:55   #6
EddieW
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I have a Panasonic TX28DT4, big tubed model, there was a software update before the retune. This worked fine but had to re-scan twice before it got things right.
I think they had not switched all the channels over by the time stated (lunchtime). This tv had vision on sound when I got it out of the box some years ago and there was an official mod done by the retailer with a soldering iron and cutters! I queried why it came out like that to no avail!
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Old 06-10-2009, 11:59   #7
shaun13
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For those of you wanting to contact Panasonic...

I used their online contact form and received a very helpful reply within a few working hours. After confirming my current s/w version and postal address they have now put the CAM in the post. Fingers crossed now!

If it's any use, the generic e-mail address that I've been sending my replies to is: CustomerCare.Advisor@eu.panasonic.com
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Old 06-10-2009, 18:58   #8
Clem
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The CAM containing the firmware for my TX-26LXD1 LCD arrived in the post yesterday. I followed the enclosed instructions (pretty straightforward really) and the software update has been applied and it's fixed the issue. Nice one Panasonic. To return the CAM, they even provide a pre-paid jiffy bag!

HTH


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Old 06-10-2009, 20:51   #9
StoppingService
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Hi

Quote:
Originally Posted by shaun13 View Post
they have now put the CAM in the post. Fingers crossed now!
If the set doesn't seem to acknowledge the CAM module's presence, un- & re-plug it a few times to "scrape off" any oxidisation of your set's Common Interface socket!

Regards
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Old 06-10-2009, 22:54   #10
Rutherbobs
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Panasonic up-to-date software

For Panasonic models

TX-28DTX1 TX-32DTX1 TX-28DTX10 TX-32DTX10
TX-28DTX11 TX-32DTX11 TX-28DT4 TX-32DT4
TX-28DT40 TX-32DT40 TX-32DTX40 the software version should be 2.48 - this was OAD'd on 29-30th September, but some people missed it.

TX-26LXD1 TX-32LXD1 TH-37PE30 TH-42PE30 the software version should be 2.48 (DIFFERENT build to the CRT IDTVs)

TX-28DT30 TX-32DT30 the software version should be 1.14

TX-36DT35 the software version should be 3.10

Contact Panasonic CS directly, or ask any Panasonic DSN network member (see Panasonic website by postcode).

The latest software will resolve any current issues and should make these units OK for switchover to 8K.

The only models that cannot cope with switchover are TX-28DT2 and TX-32DT2 (regardless of software version installed), the latest (and last) version is 3.5

Hope that this information helps you all.
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Old 06-10-2009, 22:58   #11
ccarmock
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Quote:
Originally Posted by Rutherbobs View Post
For Panasonic models

TX-28DTX1 TX-32DTX1 TX-28DTX10 TX-32DTX10
TX-28DTX11 TX-32DTX11 TX-28DT4 TX-32DT4
TX-28DT40 TX-32DT40 TX-32DTX40 the software version should be 2.48 - this was OAD'd on 29-30th September, but some people missed it.

TX-26LXD1 TX-32LXD1 TH-37PE30 TH-42PE30 the software version should be 2.48 (DIFFERENT build to the CRT IDTVs)
For Panasonic models

TX-28DT30 TX-32DT30 the software version should be 1.14
For Panasonic models

TX-36DT35 the software version should be 3.10

Contact Panasonic CS directly, or ask any Panasonic DSN network member (see Panasonic website by postcode) to resolve any supply issues.

The latest software will resolve any current issues and should make these units OK for switchover to 8K.

The only models that cannot cope with switchover are TX-28DT2 and TX-32DT2 (regardless of software version installed), the latest (and last) version is 3.5

Hope that this information helps you all.
Do you happen to know the latest release for a TX28-DT1 (as opposed to DTX1 listed here.

Also my parents tell me they have a TX28-DTM11 (but I can't find any reference to that one anywhere - so wonder if they are mistaking it for the DTX11. It is a 100Hz model if that helps. If a DTM11 exists - do you know the correct software for that one?
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Old 06-10-2009, 23:07   #12
Rutherbobs
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DT1? software

The correct software for TX-28DTM1 and TX-32DTM1 is 1.70.
These models don't seem to be affected by the recent changes.

I have no knowledge of a Panasonic TX-28DT1 or TX-32DT1.
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Old 15-10-2009, 08:01   #13
shaun13
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Quote:
Originally Posted by StoppingService View Post
If the set doesn't seem to acknowledge the CAM module's presence, un- & re-plug it a few times to "scrape off" any oxidisation of your set's Common Interface socket!
Well, the CAM arrived last Friday but funnily enough it didn't work. You must have jinxed me by posting that info

I tried plugging it in and out several times over the weekend but it made no difference. I even tried it in the other slot (not expecting it to update, but to see if the TV menus recognised the presence of a module).

I know my CAM slots have worked in the past as I had a software upgrade years by that method.

Panasonic were being responsive previously but now I've had no response after 4 days
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Old 15-10-2009, 09:22   #14
rotty
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Quote:
Originally Posted by shaun13 View Post
Well, the CAM arrived last Friday but funnily enough it didn't work. You must have jinxed me by posting that info

I tried plugging it in and out several times over the weekend but it made no difference. I even tried it in the other slot (not expecting it to update, but to see if the TV menus recognised the presence of a module).

I know my CAM slots have worked in the past as I had a software upgrade years by that method.

Panasonic were being responsive previously but now I've had no response after 4 days
About 18 months ago I got Panasonic to send me an update for my IDTV Plasma. It wasn't a CAM they sent, but a PC Memory card in a PCMCIA adapter.

I had exactly the same issue that it didn't do anything when plugged into the CAM slot of the TV, and tried plugging the card into my PCMCIA slot on the laptop which still wouldn't read it.

Anyhow, to cut a long story short, I transferred the PC card from their supplied adapter into another PCMCIA adapter I had for my EOS camera cards, and hey presto the update worked. The adapter they supplied was a dud!

Be interested to know if it's the same setup they have sent you as you might be able to get another adapter quicker than sending the card back to Panasonic.
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Old 15-10-2009, 09:25   #15
Nigel Goodwin
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About 18 months ago I got Panasonic to send me an update for my IDTV Plasma. It wasn't a CAM they sent, but a PC Memory card in a PCMCIA adapter.
That's what they send - not a CAM, a solidstate drive in a PCMIA adaptor, but it goes in the CAM slot.
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Old 15-10-2009, 12:13   #16
Zaichik
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I had an email this morning informing me that they're repeating the OAD next Monday.
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Old 15-10-2009, 12:56   #17
shaun13
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That's what they send - not a CAM, a solidstate drive in a PCMIA adaptor, but it goes in the CAM slot.
The one they sent with an engineer a few years ago was a memory card in an adaptor. The one they've sent this time is just a sealed unit that looks just like a PCMCIA card with no obvious openings or slots.
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Old 17-10-2009, 19:02   #18
OracleGod
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Oh dear just posted this on another thread..

"Only just done the re-tune (@ mother in-laws). TV has been off for 6 weeks due to decorating. It's in York.
(Emley moor transmitter)
Model is TX-28DTX10 (2004).
Turned it on and as expected CH5 + others were missing. So re-tuned it.
It won't re-tune correctly and seems to be 'choosing' the wrong multiplexes. It's picking CH34 for BBC1 etc instead of 52. and the picture is breaking up or disappearing altoghether.
Whilst tuning it reported signal quality of 2/10.
The Panny also chooses CH31 mutiplex..reporting that as 1/10 signal quality.
The highest multiplex it uses is CH49.
So how do I know CH34 is wrong..?
Using a Samsung IDTV on the same aerial chooses CH52 with perfect picture + very good signal strength.

There's nothing in the menus for manual tuning, so I don't know how to fix this!

The Panny does not appear to be on any lists of 'problem equipment' either.
The analogue signal is perfect no noise /ghosting etc.
Software is E10_2.27.

Does this mean that the panny is now incompatible with the post Sept 30th Freeview system???

Can anyone help / advise? "
Grunt
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Old 17-10-2009, 22:21   #19
murfittm
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Have a look at this thread, http://www.digitalspy.co.uk/forums/s....php?t=1114504, I think it is appropriate for your problem. There was an OAD download a couple of weeks ago and it appears that it is being repeated on Monday so if you tune to BBC1 on Monday or Tuesday you should be able to get the update to V2.48 which will cure your problem.
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Old 18-10-2009, 10:41   #20
OracleGod
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Quote:
Originally Posted by murfittm View Post
Have a look at this thread, http://www.digitalspy.co.uk/forums/s....php?t=1114504, I think it is appropriate for your problem. There was an OAD download a couple of weeks ago and it appears that it is being repeated on Monday so if you tune to BBC1 on Monday or Tuesday you should be able to get the update to V2.48 which will cure your problem.
Thanks for this.
Just unlucky the earlir OAD was missed due to re-decorating!!
How sure are you about the OAD on Monday? Any idea of time?
Does this appear on all MUXes or only MUX1?

Problem right now is... after re-tune I cannot get BBC1 (MUX1) or MUXA.
I think it has MUX2, B, C and D.

If the OAD is ONLY on MUX1, then the only thing I can do is get in my car with a signal booster, travel to York, re-scan and hope MUX1 signal is boosted enough to get a reliable picture, then tell the Mother in law to leave the set on Mon/Tues.
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Old 18-10-2009, 11:18   #21
OracleGod
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According to DTG, the OAD is only on MUX1.

It's from 1am 19th Oct to Midnight 20th Oct

Also according to Panasonic, it seems like the user has to authorise the download when it's detected, it's not done automatically (??)

So what needs to be done is try to tell an 84 year old to:
Unplug aerial
Navigate menus using r/c to do auto scan
Start scan
When bar reaches about CH40 re-insert aerial lead
Hope for the best
Assuming we now have MUX1 (CH52)
Get her to turn telly on..on Monday + tune to BBC1
Then keep checking for an OSD software update message
Then get her to accept the update.
Then re-scan.

Grunthotucks!!!!

Maybe easier to get a CAM module thingy. But 2 week wait for them!!
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Old 18-10-2009, 19:12   #22
Rutherbobs
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Panasonic OAD

When the OAD is present, the user must select a MAIN BBC channel (to be receiving MUX1) - this is certainly where the difficulty lies if the unit has already been re-tuned, within our area at least.

When the OAD is available, there is a message on-screen. The customer merely has to press the OK button, and the OAD will be received and the set re-tuned automatically.

There is an issue in the York area, where the (unwanted) Bilsdale transmission is below the Emley Moor one. This can only be filtered out by unplugging the aerial until part way through the scan - channel 40 being the lowest frequency of the Yorkshire (Emley Moor) broadcasts. This scenario would remain the same whether the set was OAD'd or CAM upgraded.

I agree that the older/less technically aware customer may well struggle with the concept. However, nothing can really be done to alleviate the problem and an engineer MAY have to be called in if nobody in the family can help. This is NOTHING to do with Panasonic (and would affect most makes/models). It is simply the location in which the set is being used. Even with access to manual tuning, the customer still needs a lot of knowledge to re-tune the unit.
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Old 19-10-2009, 00:23   #23
StoppingService
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Any Mux 1 will do for an OAD (in a storm)

Hi

Quote:
Originally Posted by OracleGod View Post
How sure are you about the OAD on Monday? Any idea of time?
Repeated on a continuous loop from NOW until 0000 Wednesday, i.e. all day Monday & Tuesday.

Quote:
Originally Posted by OracleGod View Post
Problem right now is... after re-tune I cannot get BBC1 (MUX1) or MUXA.
I think it has MUX2, B, C and D..
It's very likely that the TV will take the OAD whenever it's tuned to a good quality Mux 1 station, whichever TV mast it comes from and whichever LCN/TV Preset it's on. Therefore if "BBC News" channel is available from Emley Moor on RF 52 on some other LCN/TV Preset, then download it from that signal instead (of P80).

Regards
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Old 19-10-2009, 19:48   #24
rages100
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Just upgraded using the OAD today and all is now working fine. We are also in the York area.
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Old 19-10-2009, 21:21   #25
OracleGod
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Just got back from York. OAD completed ok. ALL IS WELL NOW .

Wasn't totally plain sailing though
Had no MUX1. Did the aerial trick + got it back (CH52).
Then waited and waited for new s/w notification. Went into menus..still said 2.27.
Then put into standby for a few seconds..when I took it out of standby I got the s/w notification for 2.48...

Feel sorry for those who are suffering with 'broke' tellys who haven't a clue what to do about it.

So mother in law is happy now, but her central heating is now broke. Anyone know of a software fix?
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