[underzone]

Someone had to do it, and I did. Stuff Humax, their platform support is awful. I wish I had never bought a HDR!

[Sleeper17]

I wonder if Humax could suggest where it could be stuffed.

[underzone]

Originally Posted by Sleeper17

I wonder if Humax could suggest where it could be stuffed.

Prolly ;-)

[DeltaX]

Originally Posted by underzone

Someone had to do it, and I did. Stuff Humax, their platform support is awful. I wish I had never bought a HDR!

I couldn't disagree more. I am very happy with mine

[jonesyboy]

Originally Posted by underzone

Someone had to do it, and I did. Stuff Humax, their platform support is awful. I wish I had never bought a HDR!

I have to agree with Deltax here. I am very happy with my Humax HDR.

I dont like the deletion issue but I can live with that. I had to ring Humax support in the first week of ownership.They were extremely helpful. Operator error as it turned out

I dont regret acquiring it at all.

[elco]

I am very happy with my Humax HDR. I think there is an update mania these days. If it works well why change it? We all know that there is a major update forthcoming for the iplayer but that is dependent on Freesat not Humax.

[Tern]

Originally Posted by elco

I think there is an update mania these days.

Not quite sure what you mean by that.

There is a very long list of bugs that need fixing and an update has been promised for a very long time.

Having said that I think as we now know that the bug fix update is delayed until the iplayer is ready these 1st of the month threads are past their sell-by date.

[froxfieldrover]

Originally Posted by underzone

Someone had to do it, and I did. Stuff Humax, their platform support is awful. I wish I had never bought a HDR!

I see that this post has provoked the usual knee jerk defence from certain members of this forum.. this kind of post always seems to end up with this kind of response. I think the OP is possibly laying it on a bit too strongly - the box has some major faults - yes - and Humax support is rubbish, but I don't at the end of the day regret buying it. What I have done is learnt to live with its ways and to avoid upsetting it.. I'm simply hanging on until the update..

Patrick

[grahamlthompson]

Originally Posted by froxfieldrover

I see that this post has provoked the usual knee jerk defence from certain members of this forum.. this kind of post always seems to end up with this kind of response. I think the OP is possibly laying it on a bit too strongly - the box has some major faults - yes - and Humax support is rubbish, but I don't at the end of the day regret buying it. What I have done is learnt to live with its ways and to avoid upsetting it.. I'm simply hanging on until the update..

Patrick

Agreed, more than happy with mine, as they say it does what it says on the tin. The foibles don't really bother me once you know what they are it's not difficult to avoid them. Personally I am more concerened that such a major update might introduce additional problems that aren't so easy to avoid.

[scarlet]

Originally Posted by froxfieldrover

but I don't at the end of the day regret buying it.

I don't regret buying it, because I got it at launch and as such was the only option for a long time.

But there are definite faults with it, and I wouldn't buy one if I was in the market today.

[JohnON]

Originally Posted by elco

I think there is an update mania these days.

Update mania was what Freeview and freesat were sold on. The whole concept of OTA updating wouldn't exist otherwise.

They can't promote this technology to sell a product and then quietly forget about it when their R&D department invent their next toy that they want us to pay for to beta test for them.

With all the Freeview experience, it would have been reasonable to assume that their freesat boxes would be relatively bug free.

I've got a 9200T and the FoxSat HDR and I can say without any shadow of doubt that my next box will definitely NOT be a Humax.

John.

[savvy]

Originally Posted by underzone

Someone had to do it, and I did. Stuff Humax, their platform support is awful. I wish I had never bought a HDR!

I'll take it off your hands if you don't want it any more, don't throw it in the bin. I'll pay reasonable P&P.

Rgds.


Les.

[Nigel Goodwin]

Originally Posted by froxfieldrover

I see that this post has provoked the usual knee jerk defence from certain members of this forum.. this kind of post always seems to end up with this kind of response. I think the OP is possibly laying it on a bit too strongly - the box has some major faults

I think that's the problem - you're claiming it has 'major faults' - most people would consider it has only minor faults, and the vast majority of customers find no faults at all with it.

We've sold a fair number of these now, and never had a single complaint.

[Tern]

Originally Posted by Nigel Goodwin

I think that's the problem - you're claiming it has 'major faults' - most people would consider it has only minor faults, and the vast majority of customers find no faults at all with it.

Failing to record after a power cut is a major fault.

Wiping the ITV HD schedules after a rescan is a major fault, particularly as it can do an 'invisible' rescan if you leave the box to boot up and don't come back for a few minutes.

People need to realise that just because a major fault does not affect them does not mean it isn't a serious issue to someone else.

[mikeydb]

I'm happy with my HDR.

[MOB]

Originally Posted by JohnON

I've got a 9200T and the FoxSat HDR and I can say without any shadow of doubt that my next box will definitely NOT be a Humax.

John.

They say beauty is in the eye of the beholder! I've got both of these (with a Foxsat HD in between) and I'm more than pleased with them. The only time I ever needed support (when the 9200 was new), it came very quickly by e-mail & solved the matter easily. I'm a Humax fan & will definately stick with them.

[JohnON]

As you say, "each to their own".

I agree that some faults might be considered minor but you have to wonder how something as simple as it often needing two button-presses to get it out of standby could be missed - something a user becomes aware of within minutes! Minor yes but perhaps indicative of a sloppy unprofessional approach to their testing.... and it shows.

John.

[Automan]

Originally Posted by jonesyboy

I have to agree with Deltax here. I am very happy with my Humax HDR.

I dont like the deletion issue but I can live with that. I had to ring Humax support in the first week of ownership.They were extremely helpful. Operator error as it turned out

I dont regret acquiring it at all.

I may be wrong but I do not recall the manual telling you delete only works when the box is not recording.

If that is what you had to call them about and my statement is correct it is not operator error but only the humax bodge work around for data corruption during delete.

Again if the case did they appoligise for their poor programming skills and then we can ask why 10 months later they have not fixed that bodge?

Edit From Manual and No Mention Of Delete Not Always An Option... (Page GB58)

2. Play Option
Select a recorded file you want to playback and press
the OK button. A popup will appear to display the play
option.
• Play from the last played position: Play the
recorded file from the point it has been stopped.
• Play from the start: Play the recorded file from
the beginning.
• Delete a file: Delete the file. Select Yes and press
the OK button.
• Rename: Rename the file. Enter the name directly
using the keyboard displayed on the screen. Press
the YELLOW button to complete.
• Select a still image and press the / button to
select the chapter you wish to view.
Note:
• You can also press the PLAY button to play the file from the last played position.
• A chapter is made automatically by dividing a file into eight smaller files and capturing a still image of
each smaller file. Chapters are used in play option by pressing the PREVIOUS and NEXT buttons.

Automan.

[jcsager]

The polarisation of opinion here does surprise me. I suppose some people are never satisfied.

I got mine early on (Christmas Eve 2008 when it arrived!), and I have generally been satisfied with its performance. I've had several lockups, which is highly irritating, and several no-records or faulty records (Film4 was bad for this for a while). Like any bit of tech kit, I've got used to its UI quirks, and I've also successfully upgraded it with a 1TB disk (WD10EVDS). On balance it has met my requirements and I'm very satisfied. If the forthcoming software update eliminates the lockups then I shall be a very happy bunny.

[Tern]

Originally Posted by jcsager

The polarisation of opinion here does surprise me.

Why?

Do you think everybody should have exactly the same opinion?

I suppose some people are never satisfied.

There's no need to be offensive.

There are serious issues with this box that have not yet been addressed.

If those features affect someone badly then they are likely to be dissatisfied.

Why is it always people who don't have problems (or don't care about them) who have to become offensive about those who do?

You don't find the people who have the problems making snarky comments about others 'having no standards' or similar nonsense.

[jonesyboy]

Originally Posted by Automan

I may be wrong but I do not recall the manual telling you delete only works when the box is not recording.

If that is what you had to call them about and my statement is correct it is not operator error but only the humax bodge work around for data corruption during delete.

Again if the case did they appoligise for their poor programming skills and then we can ask why 10 months later they have not fixed that bodge?

Edit From Manual and No Mention Of Delete Not Always An Option... (Page GB58)



Automan.

No your statement is totally incorrect.
I did not say I rang about the deletion issue. I just stated I was unhappy with the deletion issue.

It was a genuine operator(Mine) error that I rang about.. Incorrect connection as it happens. The manual was clear. Humax support talked me through my problem.

I stand by my original statement. "I am very happy with my Humax HDR" Others may not be. Fine we all have different opinions.

As for the manual, hardly any modern manuals cover products properly. The computer I am typing this on has a very poor manual.For example the same applies to Apple I-Pods. You have to download full manuals. Others do not even provide that service. Humax are no different from other manufacturers.

[JohnON]

Originally Posted by Tern

Why?
You don't find the people who have the problems making snarky comments about others 'having no standards' or similar nonsense.

Never-the-less, while people are happy to accept products fresh from the factory with faults, manufacturers will be happy to continue to dish them out.

If every single person who encountered a bug had returned their boxes as unfit for purpose 12 months ago, the software fixes would have been released 9 months ago.

Those of us who waited 12 months while they ironed out the wrinkles should reasonably expect them to have been well and truly ironed out by now.

John.

[swedish cook]

Originally Posted by JohnON

... If every single person who encountered a bug had returned their boxes as unfit for purpose 12 months ago, the software fixes would have been released 9 months ago....

And prices would go up 30% and no manufacturer would release a leading edge product onto the UK market first.

You knew it was leading edge tech, you should expect glitches.

[niteman]

Originally Posted by jcsager

The polarisation of opinion here does surprise me. I suppose some people are never satisfied.

I got mine early on (Christmas Eve 2008 when it arrived!), and I have generally been satisfied with its performance. I've had several lockups, which is highly irritating, and several no-records or faulty records (Film4 was bad for this for a while). Like any bit of tech kit, I've got used to its UI quirks, and I've also successfully upgraded it with a 1TB disk (WD10EVDS). On balance it has met my requirements and I'm very satisfied. If the forthcoming software update eliminates the lockups then I shall be a very happy bunny.

I too am tired of the lockups.
About 3 times a week i turn on the tv only to see a still picture and have to unplug the foxsat. Its very bad form. I miss so many recordings doing this.

I wouldnt buy another humax at all.
I think its just poor support and poor quality control.

If people acceot these low standards then thats what they'll get forever.

[scarlet]

Originally Posted by jcsager

The polarisation of opinion here does surprise me. I suppose some people are never satisfied.... I've had several lockups, which is highly irritating, and several no-records or faulty records (Film4 was bad for this for a while).

And some people are too easily satisfied. You say that you've suffered from highly irritating faults, but you are still satisfied?

If there were no faults, and people were demanding constant updates, then I could agree with you about people never being satisfied.

But there are faults, and NOBODY is denying that. We might have different views about how serious they are, but they still exist.

It's not unreasonable, given how long it's been, to expect to have received an update for the most serious issues - even if they were bodge fixes, like forcing the box to power on when initially supplied with electricity and being able to set the default behaviour to not scan for channels when there is an EPG update.