BT won't enable my BT Vision service? - BT Vision

Echo34 · 03-11-2009, 19:52

Hi all - I used to have BT Vision but owing to my lack of official FV reception and the box picking up nothing I cancelled. Was a bit annoyed at the time as the rep had assured me that this wouldn't be an issue and it would work fine!

Anyway....I do have BT BB, option 3 I think. I now have an better aerial. We can now get FV through our normal TV. I don't get all the channels but plenty enough.

I have a BT Vision box but got the dreaded C03 error. So called up BT to ask them to activate BTV on the connection...but they said no they wouldn't!

As they don't recognise I live in an official FV area they won't enable the service! I know I can (and do) receive FV...is there anything I can do?

Thanks all

Matterhorn · 03-11-2009, 20:47

check ya pm's

Echo34 · 03-11-2009, 21:28

Quote:

Originally Posted by Matterhorn

check ya pm's

Many thanks Matterhorn! Replied.

BT Support · 04-11-2009, 08:43

Hello Echo34,

I have sent you a PM about getting BT Vision for your line.

Fionnuala

Echo34 · 09-11-2009, 21:03

Quote:

Originally Posted by BT Support

Hello Echo34,

I have sent you a PM about getting BT Vision for your line.

Fionnuala

I've sent two responses and an email too and yet no reply to anything?

Any update please? Really frustrating service....

BT Support · 10-11-2009, 09:53

Hi Echo34,
I have PM'd you about the problems you are having.

Many Thanks
Donna

Echo34 · 19-11-2009, 22:18

Just to update that BT sorted the issue. They think it was down to the system automatically cancelling my order as it was manually put through as I don't oficially live in a FV area.

Service was eventually activated and support has been good. Much of it came via the BT contacts on this site so I'm very grateful for that.

Thanks all and to those that offered help and assistance too. Although a sticky start the support has been good - Thanks BT.

noise747 · 20-11-2009, 09:26

I am glad you got it sorted.

03-11-2009, 19:52	#1
Echo34 Forum Member Join Date: Nov 2009 Posts: 7	BT won't enable my BT Vision service? Hi all - I used to have BT Vision but owing to my lack of official FV reception and the box picking up nothing I cancelled. Was a bit annoyed at the time as the rep had assured me that this wouldn't be an issue and it would work fine! Anyway....I do have BT BB, option 3 I think. I now have an better aerial. We can now get FV through our normal TV. I don't get all the channels but plenty enough. I have a BT Vision box but got the dreaded C03 error. So called up BT to ask them to activate BTV on the connection...but they said no they wouldn't! As they don't recognise I live in an official FV area they won't enable the service! I know I can (and do) receive FV...is there anything I can do? Thanks all

03-11-2009, 20:47	#2
Matterhorn Inactive Member Join Date: Mar 2009 Posts: 612	check ya pm's

04-11-2009, 08:43	#4
BT Support Forum Member (BT) Join Date: Mar 2009 Posts: 254	Hello Echo34, I have sent you a PM about getting BT Vision for your line. Fionnuala

10-11-2009, 09:53	#6
BT Support Forum Member (BT) Join Date: Mar 2009 Posts: 254	Hi Echo34, I have PM'd you about the problems you are having. Many Thanks Donna

19-11-2009, 22:18	#7
Echo34 Forum Member Join Date: Nov 2009 Posts: 7	Just to update that BT sorted the issue. They think it was down to the system automatically cancelling my order as it was manually put through as I don't oficially live in a FV area. Service was eventually activated and support has been good. Much of it came via the BT contacts on this site so I'm very grateful for that. Thanks all and to those that offered help and assistance too. Although a sticky start the support has been good - Thanks BT.

20-11-2009, 09:26	#8
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Services: Philips plasma, Ps3 and wii, no T.v licence, so no T.V Posts: 2,233	I am glad you got it sorted.