Damaged the cable in garden - Cable

johnathome · 05-11-2009, 01:38

Hi,

Daughters BF was doing a bit of work in the garden and while using an edging iron at the side of the path he 'nicked' the cable. Yes it was that deep, about an inch.

Phoned up yesterday and an engineer came today and said it needs a pull through and it'd be a couple of weeks!

Didn't even attempt to do a temporary repair, really not impressed with this.

I have no phone and when it rains the BB and TV go off, i'll be phoning them up tomorrow and insisting they said someone else out. Unfortunately i was at work when they came and the mrs didn't argue with him, it was raining and he couldn't be bothered i guess.

Seriously not impressed with this!

boyzie · 05-11-2009, 10:06

And they wonder why people mess with their installations...

Nilrem · 05-11-2009, 12:30

re the repair, I suspect it's policy to replace the damaged cable repairs cost money and are likely to result in interference etc unless done exactly right (so replace rather than a potentially fairly costly* repair that may not work).
Also by the sounds of it the phone side of the 8 pair is badly damaged (the conductors have been cut through), and due to the construction of the cable I don't think it's possible to repair just one side.
Hence replacement time

The couple of weeks is likely because they don't have many cable crews, so it has to be fitted in, unlike the normal repair/instal techs.

If it still works when it's dry you could try getting a roll of insulating tape (any pound shop should have it cheap, probably in packs for 4 rolls), to seal the damaged insulation which might sort the TV out.

It might also be worth ringing them up and complaining nicely, point out the lack of phone due to the damage cable and they may be able to get it done faster (sometimes they'll have a cancellation for a call out, or put a slightly higher priority on complaints).

*In terms of the time/parts required to do it properly (IIRC it would have to have an apoxy filled "boot" around the repair, and engineer time to check the cable is still up to scratch after the repair, which it may not be, requiring a replacement anyway).

johnathome · 05-11-2009, 13:05

double post

johnathome · 05-11-2009, 13:08

Thanks for replys,
I've just got off the phone with the Indian customer 'service' centre.

Woo Hoo they've brought it forward a day to the 17th, what good is that!

I've just emailed Neil Berkett, my daughter needs the phone for her business, this is bollox

How frustrating is the offshore call centre! I'm sorry sir i'm reading from a script i cant deviate from, i can't pass you to a supervisor Grrrrrrr

johnathome · 05-11-2009, 13:21

Well just had a mail from his office and they said they completely agree and they'll intervene and bring it forward.

We shall see

Kenny Maclean · 05-11-2009, 13:30

Make sure they don't try and charge you for it. My mum and dad had exactly the same issue, cable clipped while gardening. Apparently normally they'd charge for the repair/replacement, but as it was clearly not put in deep enough in the first place, they did it for free.

Kirkmor · 05-11-2009, 14:20

Quote:

Originally Posted by johnathome

Thanks for replys,
I've just got off the phone with the Indian customer 'service' centre.

Woo Hoo they've brought it forward a day to the 17th, what good is that!

I've just emailed Neil Berkett, my daughter needs the phone for her business, this is bollox

How frustrating is the offshore call centre! I'm sorry sir i'm reading from a script i cant deviate from, i can't pass you to a supervisor Grrrrrrr

So you are complaining the repair isnt quick enough as you need the phone to run your business. Maybe you should then pay for a business service with quicker repair and compensation services rather than take a residential connection with no comeback. The arguement about business needs really doesnt leave you any leaverage at all

b.lever · 05-11-2009, 14:24

Quote:

Originally Posted by johnathome

Hi,

Daughters BF was doing a bit of work in the garden and while using an edging iron at the side of the path he 'nicked' the cable. Yes it was that deep, about an inch.

Phoned up yesterday and an engineer came today and said it needs a pull through and it'd be a couple of weeks!

Didn't even attempt to do a temporary repair, really not impressed with this.

I have no phone and when it rains the BB and TV go off, i'll be phoning them up tomorrow and insisting they said someone else out. Unfortunately i was at work when they came and the mrs didn't argue with him, it was raining and he couldn't be bothered i guess.

Seriously not impressed with this!

THE CABLE SHOULD BE IN A GREEN SLEEVE .

brush2805 · 05-11-2009, 14:32

During the good weather my four year old son digs up my cable nearly every week. It's one of the joys of been a cable customer, he loves trying to pull it out. It must be all of about 10cm deep. No conduit on mine.

jaimesw · 05-11-2009, 17:09

You damaged the cable not Virgin. So if you have to wait for it to be repaired then so be it.
Believe it or not you are not the only customer of Virgin.

johnathome · 05-11-2009, 17:52

@ Kirkmor
No my daughter has a job but she does party plan so she needs the phone to talk to customers and tell them when there orders are coming.
If she ran a business from home she'd get a business line as it would be tax deductable, guess i shouldn't even have put that in. That wasn't mentioned in the email i sent.

I just said, and i think, its not acceptable to be without a phone and/or BB and TV for 2 weeks.

@b.lever
Yes it should be but it isn't

@jaimesw
Words fail me mate, are you really that stupid? You think its good enough that the cable isn't in any sort of protective sleeve and it's a good install if it's an inch under the surface? Course i ain't gonna pay for it, absolutely no chance

boyzie · 05-11-2009, 17:58

Quote:

Originally Posted by brush2805

During the good weather my four year old son digs up my cable nearly every week. It's one of the joys of been a cable customer, he loves trying to pull it out. It must be all of about 10cm deep. No conduit on mine.

Your lucky mine is laying on top of the ground,tho I spose we can see not to cut it.

johnathome · 05-11-2009, 18:23

@Nilrem

yes i would be happy with a repair just to get it working, then they could take as long as they like to replace the cable.

Really, you dont realise how much you use the phone and BB until you haven't got it.

alan.w · 05-11-2009, 19:10

Quote:

Originally Posted by johnathome

@Nilrem

yes i would be happy with a repair just to get it working, then they could take as long as they like to replace the cable.

Really, you dont realise how much you use the phone and BB until you haven't got it.

Well go join the cable yourself and wrap it well with installation tape if the coax is cut right thought a couple of F plugs and a connector will temp repair it, you could face a large charge which you could hopefully claim back from household insurance

Winston_1 · 05-11-2009, 19:20

Quote:

Originally Posted by johnathome

@ Kirkmor

I just said, and i think, its not acceptable to be without a phone and/or BB and TV for 2 weeks.

Well, when I was a child we had none of those things, nor did the majority of households, and we managed very well.

alan.w · 05-11-2009, 19:34

Quote:

Originally Posted by Winston_1

Well, when I was a child we had none of those things, nor did the majority of households, and we managed very well.

You made me think of this Monty python sketch LOL

http://www.youtube.com/watch?v=FatHL...eature=related

johnathome · 05-11-2009, 19:49

Ho Hum,

No Winston, neither did i, we didnt even have colour tv.

Then again i wasn't paying over £500 a month for a service that an installer didn't install properly

alan.w · 05-11-2009, 20:06

Quote:

Originally Posted by johnathome

Ho Hum,

No Winston, neither did i, we didnt even have colour tv.

Then again i wasn't paying over £500 a month for a service that an installer didn't install properly

over £500 a month

i would get rid of it

and get freevuiw or freesat and BT phone and ADSL and you would be quids in

johnathome · 05-11-2009, 20:38

Yeah, bit of a typo, shoulda been over £400

That is quadplay tho

b.lever · 05-11-2009, 20:44

Quote:

Originally Posted by johnathome

@ Kirkmor
No my daughter has a job but she does party plan so she needs the phone to talk to customers and tell them when there orders are coming.
If she ran a business from home she'd get a business line as it would be tax deductable, guess i shouldn't even have put that in. That wasn't mentioned in the email i sent.

I just said, and i think, its not acceptable to be without a phone and/or BB and TV for 2 weeks.

@b.lever
Yes it should be but it isn't

@jaimesw
Words fail me mate, are you really that stupid? You think its good enough that the cable isn't in any sort of protective sleeve and it's a good install if it's an inch under the surface? Course i ain't gonna pay for it, absolutely no chance

[
[b lever]HOPE YOUR NOT CALLING ME STUPID BE VERY CARFULL WHAT YOU PRINT .
.

johnathome · 05-11-2009, 20:48

It was at jaimesw regarding his comment, thought that was obvious cos of the @jaimesw just before it????

All i said to you was 'it should be (in a green sleeve) but it isn't'

Why, you threatening me then?

b.lever · 05-11-2009, 20:51

Quote:

Originally Posted by johnathome

It was at jaimesw regarding his comment, thought that was obvious cos of the @jaimesw just before it????

All i said to you was 'it should be (in a green sleeve) but it isn't'

Why, you threatening me then?

SORRY THEN BUT BE CAREFULL WHAT YOU PRINT .

Ryrazzer · 05-11-2009, 21:17

Quote:

Originally Posted by Nilrem

re the repair, I suspect it's policy to replace the damaged cable repairs cost money and are likely to result in interference etc unless done exactly right (so replace rather than a potentially fairly costly* repair that may not work).
Also by the sounds of it the phone side of the 8 pair is badly damaged (the conductors have been cut through), and due to the construction of the cable I don't think it's possible to repair just one side.
Hence replacement time

The couple of weeks is likely because they don't have many cable crews, so it has to be fitted in, unlike the normal repair/instal techs.

If it still works when it's dry you could try getting a roll of insulating tape (any pound shop should have it cheap, probably in packs for 4 rolls), to seal the damaged insulation which might sort the TV out.

It might also be worth ringing them up and complaining nicely, point out the lack of phone due to the damage cable and they may be able to get it done faster (sometimes they'll have a cancellation for a call out, or put a slightly higher priority on complaints).

*In terms of the time/parts required to do it properly (IIRC it would have to have an apoxy filled "boot" around the repair, and engineer time to check the cable is still up to scratch after the repair, which it may not be, requiring a replacement anyway).

8 pair?? LOL. Yeah right. VM use 2 pair and it's perfectly feasible to do a temp repair job. All the engineer has to do is cut the cable, join it with jelly crimps and wrap it in tape. Not ideal but it will work until the repull is done.

Ryrazzer · 05-11-2009, 21:19

Quote:

Originally Posted by b.lever

SORRY THEN BUT BE CAREFULL WHAT YOU PRINT .

ooooo get you! Also don't you know it's rude to post in caps?

05-11-2009, 01:38	#1
johnathome Forum Member Join Date: Oct 2002 Posts: 100	Damaged the cable in garden Hi, Daughters BF was doing a bit of work in the garden and while using an edging iron at the side of the path he 'nicked' the cable. Yes it was that deep, about an inch. Phoned up yesterday and an engineer came today and said it needs a pull through and it'd be a couple of weeks! Didn't even attempt to do a temporary repair, really not impressed with this. I have no phone and when it rains the BB and TV go off, i'll be phoning them up tomorrow and insisting they said someone else out. Unfortunately i was at work when they came and the mrs didn't argue with him, it was raining and he couldn't be bothered i guess. Seriously not impressed with this!

05-11-2009, 10:06	#2
boyzie Forum Member Join Date: Dec 2002 Location: Essex Services: V+,Foxsat HDR,Humax9300T,42"Panny.Panny dvd hdd recorder Posts: 1,646	And they wonder why people mess with their installations...

05-11-2009, 12:30	#3
Nilrem Forum Member Join Date: Mar 2007 Services: Virgin VIP pack, + tertiary box Posts: 293	re the repair, I suspect it's policy to replace the damaged cable repairs cost money and are likely to result in interference etc unless done exactly right (so replace rather than a potentially fairly costly* repair that may not work). Also by the sounds of it the phone side of the 8 pair is badly damaged (the conductors have been cut through), and due to the construction of the cable I don't think it's possible to repair just one side. Hence replacement time The couple of weeks is likely because they don't have many cable crews, so it has to be fitted in, unlike the normal repair/instal techs. If it still works when it's dry you could try getting a roll of insulating tape (any pound shop should have it cheap, probably in packs for 4 rolls), to seal the damaged insulation which might sort the TV out. It might also be worth ringing them up and complaining nicely, point out the lack of phone due to the damage cable and they may be able to get it done faster (sometimes they'll have a cancellation for a call out, or put a slightly higher priority on complaints). *In terms of the time/parts required to do it properly (IIRC it would have to have an apoxy filled "boot" around the repair, and engineer time to check the cable is still up to scratch after the repair, which it may not be, requiring a replacement anyway).

05-11-2009, 13:05	#4
johnathome Forum Member Join Date: Oct 2002 Posts: 100	double post

05-11-2009, 13:08	#5
johnathome Forum Member Join Date: Oct 2002 Posts: 100	Thanks for replys, I've just got off the phone with the Indian customer 'service' centre. Woo Hoo they've brought it forward a day to the 17th, what good is that! I've just emailed Neil Berkett, my daughter needs the phone for her business, this is bollox How frustrating is the offshore call centre! I'm sorry sir i'm reading from a script i cant deviate from, i can't pass you to a supervisor Grrrrrrr

05-11-2009, 13:21	#6
johnathome Forum Member Join Date: Oct 2002 Posts: 100	Well just had a mail from his office and they said they completely agree and they'll intervene and bring it forward. We shall see

05-11-2009, 13:30	#7
Kenny Maclean Forum Member Join Date: Dec 2003 Location: London Services: Sky HD, Sky + (multiroom), Sky BB Max, Sky Talk Unlimited Posts: 187	Make sure they don't try and charge you for it. My mum and dad had exactly the same issue, cable clipped while gardening. Apparently normally they'd charge for the repair/replacement, but as it was clearly not put in deep enough in the first place, they did it for free.

05-11-2009, 14:32	#10
brush2805 Forum Member Join Date: Oct 2003 Posts: 211	During the good weather my four year old son digs up my cable nearly every week. It's one of the joys of been a cable customer, he loves trying to pull it out. It must be all of about 10cm deep. No conduit on mine.

05-11-2009, 17:09	#11
jaimesw Forum Member Join Date: Jan 2009 Location: West London Services: V+ TV XL Phone XL BB XL Posts: 262	You damaged the cable not Virgin. So if you have to wait for it to be repaired then so be it. Believe it or not you are not the only customer of Virgin.

05-11-2009, 17:52	#12
johnathome Forum Member Join Date: Oct 2002 Posts: 100	@ Kirkmor No my daughter has a job but she does party plan so she needs the phone to talk to customers and tell them when there orders are coming. If she ran a business from home she'd get a business line as it would be tax deductable, guess i shouldn't even have put that in. That wasn't mentioned in the email i sent. I just said, and i think, its not acceptable to be without a phone and/or BB and TV for 2 weeks. @b.lever Yes it should be but it isn't @jaimesw Words fail me mate, are you really that stupid? You think its good enough that the cable isn't in any sort of protective sleeve and it's a good install if it's an inch under the surface? Course i ain't gonna pay for it, absolutely no chance

05-11-2009, 18:23	#14
johnathome Forum Member Join Date: Oct 2002 Posts: 100	@Nilrem yes i would be happy with a repair just to get it working, then they could take as long as they like to replace the cable. Really, you dont realise how much you use the phone and BB until you haven't got it.

05-11-2009, 19:49	#18
johnathome Forum Member Join Date: Oct 2002 Posts: 100	Ho Hum, No Winston, neither did i, we didnt even have colour tv. Then again i wasn't paying over £500 a month for a service that an installer didn't install properly

05-11-2009, 20:38	#20
johnathome Forum Member Join Date: Oct 2002 Posts: 100	Yeah, bit of a typo, shoulda been over £400 That is quadplay tho

05-11-2009, 20:48	#22
johnathome Forum Member Join Date: Oct 2002 Posts: 100	It was at jaimesw regarding his comment, thought that was obvious cos of the @jaimesw just before it???? All i said to you was 'it should be (in a green sleeve) but it isn't' Why, you threatening me then?