can i cancel my multi room after 1 month - Sky

mhone · 06-11-2009, 14:25

hi i recently had a sky+ box and multi room installed for the first 2 weeks i had the basic package then after 2 weeks i upgraded to sky sports but im finding we dont use the multi box at all. the only reason i took it was there were doing me a deal free install on all equipment if i took the multi room.
would i be able to cancel the room now or would i have to see out the remaining 11 months on it.

wod1 · 06-11-2009, 15:32

you have to have multiroom for 12months minimum term before you can cancel, that is what i was told when i called to order a 2nd viewing card.

cooltv · 06-11-2009, 18:18

Quote:

Originally Posted by mhone

hi i recently had a sky+ box and multi room installed for the first 2 weeks i had the basic package then after 2 weeks i upgraded to sky sports but im finding we dont use the multi box at all. the only reason i took it was there were doing me a deal free install on all equipment if i took the multi room.
would i be able to cancel the room now or would i have to see out the remaining 11 months on it.

You have done exactly the same thing as I did, got multiroom for the free installation. I am like you where I don't use the multiroom box and stuck in a contract. I am not so bad now because I only have 3 months left, but i'd never have multiroom again. I have unplugged it from my phone line bcause it's a pain and now I am getting letters from sky. I cannot wait until I can cancel multiroom, never again.

cooltv · 06-11-2009, 18:23

Quote:

Originally Posted by wod1

you have to have multiroom for 12months minimum term before you can cancel, that is what i was told when i called to order a 2nd viewing card.

Is there not a 30 day cooling off period?

Jarrak · 06-11-2009, 18:34

The fact that taking multiroom and committing to paying SKY £120 over the year in return for a cheaper deal on the SKY+ and Install will limit the rights under a cool off period, perhaps cancelling multiroom then paying the balance of the install is the only option.

Might be worth looking at cancelling the whole thing if the cooling off period is still an option given it's an upgrade not a new customer install thus not being liable for the original subsidy.

Best way is to ring them and see what you can do.

b4cardi · 06-11-2009, 21:43

sorry for jumping in on your thread but i was thinking of adding multiroom. I have the box and everything, does that mean i will have to take e new twelve month contract?

wgmorg · 07-11-2009, 06:34

The 12 month contract of the OP was in return for a cheap install.

Quote:

Originally Posted by b4cardi

sorry for jumping in on your thread but i was thinking of adding multiroom. I have the box and everything, does that mean i will have to take e new twelve month contract?

wgmorg · 07-11-2009, 06:37

It would be a good idea to take notice of the letters or end up paying for 2 full subscriptions.

Quote:

Originally Posted by cooltv

I have unplugged it from my phone line bcause it's a pain and now I am getting letters from sky. I cannot wait until I can cancel multiroom, never again.

Andrue · 07-11-2009, 08:17

Quote:

Originally Posted by wgmorg

It would be a good idea to take notice of the letters or end up paying for 2 full subscriptions.

Heh, it would also help if people read contracts before they sign them. At the very least remember the number one golden rule:

* No company ever, ever offers anything for free.

Any 'deal' always has some form of clawback.

06-11-2009, 14:25	#1
mhone Forum Member Join Date: Jul 2005 Posts: 23	can i cancel my multi room after 1 month hi i recently had a sky+ box and multi room installed for the first 2 weeks i had the basic package then after 2 weeks i upgraded to sky sports but im finding we dont use the multi box at all. the only reason i took it was there were doing me a deal free install on all equipment if i took the multi room. would i be able to cancel the room now or would i have to see out the remaining 11 months on it.

06-11-2009, 15:32	#2
wod1 Forum Member Join Date: Sep 2001 Location: west yorkshire Services: Be, motorised satellite Posts: 5,173	you have to have multiroom for 12months minimum term before you can cancel, that is what i was told when i called to order a 2nd viewing card.

06-11-2009, 18:34	#5
Jarrak Forum Member Join Date: Jan 2002 Location: Ilkeston Services: SKY+ HD, Freesat via PC, Philips DTR 1500 & Humax 9200 Freeview, SKY Max Posts: 17,424	The fact that taking multiroom and committing to paying SKY £120 over the year in return for a cheaper deal on the SKY+ and Install will limit the rights under a cool off period, perhaps cancelling multiroom then paying the balance of the install is the only option. Might be worth looking at cancelling the whole thing if the cooling off period is still an option given it's an upgrade not a new customer install thus not being liable for the original subsidy. Best way is to ring them and see what you can do.

06-11-2009, 21:43	#6
b4cardi Forum Member Join Date: Jun 2007 Posts: 18	sorry for jumping in on your thread but i was thinking of adding multiroom. I have the box and everything, does that mean i will have to take e new twelve month contract?