[ligloo]

There is a little known EU law which gives consumers two years cover for faulty goods, not just electrical?

The specific EU directive is 1999/44/EC where the important clause being this

"A two year guarantee applies for the sale of all consumer goods, anywhere in the EU. In some countries this may be more, and some manufacturers may choose to offer a longer warranty period."

The beauty of this little bit of legislation is that you are not required to prove that the fault was down to your actions, but you must report it within two months of the fault appearing.

This may be particularly relevant if companies try to get you to pay for additional insurance because a 1 year warranty is about to expire., EU law says that you have 2 as a minimum!

*shamelessly nicked from a very smart person *

[Nigel Goodwin]

Originally Posted by ligloo

There is a little known EU law which gives consumers two years cover for faulty goods, not just electrical?

The specific EU directive is 1999/44/EC where the important clause being this

"A two year guarantee applies for the sale of all consumer goods, anywhere in the EU. In some countries this may be more, and some manufacturers may choose to offer a longer warranty period."

The beauty of this little bit of legislation is that you are not required to prove that the fault was down to your actions, but you must report it within two months of the fault appearing.

This may be particularly relevant if companies try to get you to pay for additional insurance because a 1 year warranty is about to expire., EU law says that you have 2 as a minimum!

*shamelessly nicked from a very smart person *

People keep endlessly repeating this myth - go and check the legislation you mentioned, NO WHERE does it mention a 2 year guarantee - and the quote above in bold doesn't even come from it.

It's simply a lesser version of the far older UK 6 year SOGA, and the UK didn't accept it the 2 year EU one, preferring to keep our existing superior system.

[ProDave]

And if I understand it, the SOGA just gives you a right to make a claim, not a guarantee that your claim will be sucessfull.

[Nigel Goodwin]

Originally Posted by ProDave

And if I understand it, the SOGA just gives you a right to make a claim, not a guarantee that your claim will be sucessfull.

Exactly, just the same as the EU two year legislation elsewhere.

[ligloo]

Originally Posted by Nigel Goodwin

People keep endlessly repeating this myth - go and check the legislation you mentioned, NO WHERE does it mention a 2 year guarantee - and the quote above in bold doesn't even come from it.

It's simply a lesser version of the far older UK 6 year SOGA, and the UK didn't accept it the 2 year EU one, preferring to keep our existing superior system.

you're so wrong! I'll prove it in a minute!

[Hypnodisc]

Does this apply to iPhones?

What's the definition of a 'consumer good'?

Does this encompass my 69p toilet brush?

[ligloo]

someone wrote:
The specific EU directive is 1999/44/EC where the important clause being this

"A two year guarantee applies for the sale of all consumer goods, anywhere in the EU. In some countries this may be more, and some manufacturers may choose to offer a longer warranty period."

[ligloo]

Originally Posted by Hypnodisc

Does this apply to iPhones?

What's the definition of a 'consumer good'?

Does this encompass my 69p toilet brush?

There is a little known EU law which gives consumers two years cover for faulty goods, not just electrical?

The specific EU directive is 1999/44/EC where the important clause being this

"A two year guarantee applies for the sale of all consumer goods, anywhere in the EU. In some countries this may be more, and some manufacturers may choose to offer a longer warranty period."

The beauty of this little bit of legislation is that you are not required to prove that the fault was down to your actions, but you must report it within two months of the fault appearing.

This may be particularly relevant if companies try to get you to pay for additional insurance because a 1 year warranty is about to expire., EU law says that you have 2 as a minimum!

this is a thread I nicked from an in the know bloke lol

[ligloo]

I have to add I've just hit 'apple' with this over an ipod, whatever their reasons they're helping me out!

[Hypnodisc]

I shall write to Tesco because all the bristles fell out of my £1 tooth-brush after only moderate use.

Also my selotape and bucket were faulty.

[Ambassador]

From MoneySavingExpert

[The EU Directive (which isn't a law anyway). The SOGA act is essentially our implementation of the EU directive (directive, not law!!) because it actually is better than it. The burden of proof shift after 6 months is actually the same in the EU directive. It also applies to the retailer not the manufacturer, just like SOGA. The only difference between the EU directive and SOGA is that SOGA gives better longer protection.

I think this is a massive misunderstanding (and probably worth those wanting to talk about the EU directive to read it) in the use of "guarantee", this hasn't got anything to do with manufacturer warranties which are still essentially a bonus given by the manufacturer. The "guarantee" in the EU directive is merely conformity of goods by the seller. The 2nd major misunderstanding is the the EU directive is equivalent to being a UK law. It's not, it's a directive which each country implements as its' own law with its' own interpretation. Hence the SOGA in the UK. Trying to directly use or quote the EU directive is nothing short of shooting yourself in the foot.

[exlordlucan]

Originally Posted by ligloo

There is a little known EU law which gives consumers two years cover for faulty goods, not just electrical?

The specific EU directive is 1999/44/EC where the important clause being this

"A two year guarantee applies for the sale of all consumer goods, anywhere in the EU. In some countries this may be more, and some manufacturers may choose to offer a longer warranty period."

The beauty of this little bit of legislation is that you are not required to prove that the fault was down to your actions, but you must report it within two months of the fault appearing.

This may be particularly relevant if companies try to get you to pay for additional insurance because a 1 year warranty is about to expire., EU law says that you have 2 as a minimum!

this is a thread I nicked from an in the know bloke lol

Then he is wrong, the new law says you now have up to two years to make a claim under the item's original guarantee, that doesn't mean the item is guaranteed for two instead of one, unless of course the manufacturer gives a longer guarantee.


Read this:

http://www.consumeradvice.net/pages/consumer.htm

[Ambassador]

Originally Posted by exlordlucan

Then he is wrong, the new law says you have now have up to two years to make a claim under the item's original guarantee, that doesn't mean the item is guaranteed for two instead of one, unless of course the manufacturer gives a longer guarantee.


Read this:

http://www.consumeradvice.net/pages/consumer.htm

Indeed, this 'directive' has been jumped on by folk who simply don't understand the SOGA that the UK offers.