[wolf99000]

we had are sky cut off for 2 months at that time I had just lost my job and could not pay the bill so we let it lapse till we could pay in full which we did about 2 months back as you know they will not put your sky back on unless you pay the full amount right

so this months bill came I was told it was £76 over the phone with the postal strikes I wanted to know how much so I put 80 in the bank for the Debt but they asked for £125 not sure why so I rang them now I have to pay the £125 but I can claim back the £35 bank charge they gave me which I am doing

but they told me I had a wwe ppv on my account for next months bill from back before the sky was cut off but that would have been paid right or they would not have put my sky back on as you have to pay the all that is oweing to get it back on

[Heinz]

No disrespect but if money's that tight it might be better to muddle through with just the free channels or a basic one or two mix subscription for a while.

IMHO, £76/month is a ridiculous amount of money for TV.

[wolf99000]

money was tight its not now but that is not the point the point is to get your sky back on you have to pay up everything owed which we did so how can we owe for something from before we had sky cut off for a few months

[Red Arrow]

Originally Posted by wolf99000

money was tight its not now but that is not the point the point is to get your sky back on you have to pay up everything owed which we did so how can we owe for something from before we had sky cut off for a few months

Maybe the Sky box had not been able to do a callback since you ordered the WWE event until recently and now your being charged.

When you ordered the event, did you notice if you were ever charged for it until now?

[wolf99000]

thing is this ppv goes back way before the sky was cut off you see the lady I spoke to did not even know the date the ppv was ordered I looked it up on wiki that one was July and we were cut off at the start of September the problem is after bills are paid my wife shreds them so I cannot go back and check the paper bills

[Red Arrow]

It doesn't matter if it was ordered before you were cut off. If you ordered it and the box is only now advising Sky of this then you are still liable to pay for it.

Do you not have Internet banking which you can check?

[TSx]

I recently came across a customer who, following their HD installation had their first callback since 2005 - result was £35 worth of PPV came through to us and is now being billed, even though it was watched in 2005.

I don't understand why box office can't immediately update the details at sky end...

[davemurgatroyd]

Originally Posted by TSx

I don't understand why box office can't immediately update the details at sky end...

It should within a month if (and only if) a working telephone line is connected and modem in digibox is not faulty.

[Murray Mint]

Originally Posted by Heinz

No disrespect but if money's that tight it might be better to muddle through with just the free channels or a basic one or two mix subscription for a while.

IMHO, £76/month is a ridiculous amount of money for TV.

I completely agree. I pay £21.50 per month for Sky's basic channels. I cannot afford Movies, Sports or HD, so I don't subscribe.

No way is Sky worth £76.00 per month!

[coopermanyorks]

Originally Posted by Murray Mint

I completely agree. I pay £21.50 per month for Sky's basic channels. I cannot afford Movies, Sports or HD, so I don't subscribe.

No way is Sky worth £76.00 per month!

But do you choose to spend your money on smoking,drinking,designer clothes the latest mobile phone or going to the flicks etc

Its all down to personal choice and personal requirements and funds available

[TSx]

Originally Posted by davemurgatroyd

It should within a month if (and only if) a working telephone line is connected and modem in digibox is not faulty.

Yeah but the sequence to order a PPV is...

Request to order it - box dials up to sky, sky sends a signal to the box to authorise the card for PPV (not sure if this signal is done via satelite or via telephone but it's pretty irrelevant) - why could the charge for the PPV not be added at this point?

[coopermanyorks]

Originally Posted by TSx

Yeah but the sequence to order a PPV is...

Request to order it - box dials up to sky, sky sends a signal to the box to authorise the card for PPV (not sure if this signal is done via satelite or via telephone but it's pretty irrelevant) - why could the charge for the PPV not be added at this point?

Because they may not actually watch what they order ?

[davemurgatroyd]

Originally Posted by TSx

Yeah but the sequence to order a PPV is...

Request to order it - box dials up to sky, sky sends a signal to the box to authorise the card for PPV (not sure if this signal is done via satelite or via telephone but it's pretty irrelevant) - why could the charge for the PPV not be added at this point?

If box cannot contact Sky then providing you are within the credit limit on the card you can still view it. The event is only charged after viewing otherwise many people would be phoning asking for credit for events that are not actually watched.

[annemcgowan]

A warning to other members concerning billing problems with Sky, About 18th ago, i had a DD with them, and l had a call from my husband, that Sky had taken FOUR months money out of our account, and they claimed that there was an error on our account with ppv, we DON'T have ppv for anything. I called them, and was told we had ppv, i sent a letter in, and it was proved that Sky had made the mistake, BUT they refused to refund the money, saying it was out of there hands, that is why we don't use DD with them, you have to be careful with Sky,.

[Murray Mint]

Originally Posted by coopermanyorks

But do you choose to spend your money on smoking,drinking,designer clothes the latest mobile phone or going to the flicks etc

Its all down to personal choice and personal requirements and funds available

I don't smoke and I rarely drink. If I buy clothes then I tend not to pay through the nose for them.

The OP is clearly experiencing financial difficulties and I think he should consider reducing his Sky package until his financial status improves.

[coopermanyorks]

Originally Posted by Murray Mint

The OP is clearly experiencing financial difficulties and I think he should consider reducing his Sky package until his financial status improves.

I don't think you read the thread fully,it as improved !

Originally Posted by wolf99000

money was tight its not now but that is not the point the point is to get your sky back on you have to pay up everything owed which we did so how can we owe for something from before we had sky cut off for a few months

Go on,you don't drink or smoke or buy clothes,what do you spend your money on ?


Its down to choice of how you want to spend your money


I recall a friend years ago,we were offered some cheap bikes,suitable for 10 year olds.His child was less than 12 month old but he bought 1 to put in the loft for later in life.
He used to go to the Pub with his wife and sit with half a beer all evening, it was cheaper than heating the house up and using his own electric watching tv etc

His choice,weird to some.

But he paid his 20 year mortgage off in 10 years

[wolf99000]

you see my only problem/confusion is that when I asked them how much was to pay I was qouted a figured and was told that I had to pay in full to get the sky channels that are not free back so I paid in full

I was not expecting there being more to pay with them telling me that also anyone know why they can say your bill is £78 when you ring because of no mail but they ask for £124 2 days later and we had nothing on the box office or anything

[wolf99000]

Originally Posted by coopermanyorks

I don't think you read the thread fully,it as improved !



Go on,you don't drink or smoke or buy clothes,what do you spend your money on ?


Its down to choice of how you want to spend your money


I recall a friend years ago,we were offered some cheap bikes,suitable for 10 year olds.His child was less than 12 month old but he bought 1 to put in the loft for later in life.
He used to go to the Pub with his wife and sit with half a beer all evening, it was cheaper than heating the house up and using his own electric watching tv etc

His choice,weird to some.

But he paid his 20 year mortgage off in 10 years

guys fact is with the ecomney I lost my job so I had a choice pay rent look after my wife and kids or pay the sky bill trust me sky came last in that so I delayed the payment for 2 months till I had stuff sorted its not a big money thing it was just losing my job when I did I had to make some hard choices

[Murray Mint]

By not paying your bill for two months you would have incurred charges. You should have reduced your package until your financial situation improved. That's what I would have done.

My monthly wage is virtually accounted for when I get paid. Unfortunately, I am not able to treat myself like I used to.

[fackingspiders]

Wolf99000, I can sympathise with you as I have been charged previously for PPV from 3 years ago. It came about after I had an old box replaced and engineer plugged phone line in so the system caught up with itself.

Anyway, if you register at My Sky you can access your bills 14 days before the DD is due. If you're lucky, you might be able to view the last 12 month's bills online - all the charges are broken down. I have TV (HD, full sports, ESPN, 6 mixes) internet, line rental and calls with Sky. Each section can be expanded to show a detailed breakdown. The figure on these bills cannot be changed. All Sky can do is either credit or charge you from the next month.

Example: My bill came on 1st to go out 15th. If there's anything wrong it won't be corrected unil they send Decembers bill on 1st December. You can always cancel your DD online and use a debit card to pay it if you wish. I think they charge about 50p for the privilige of using your card online, but that's better than getting a hefty bank charge. Come to think of it, they are probably charging you for having a paper bill.

Hope ths helps.

[Ragnarok]

Originally Posted by TSx

Yeah but the sequence to order a PPV is...

Request to order it - box dials up to sky, sky sends a signal to the box to authorise the card for PPV (not sure if this signal is done via satelite or via telephone but it's pretty irrelevant) - why could the charge for the PPV not be added at this point?

It's actually simpler than that.

When you order a Sky box office even the box authorities A PPV token for the said event on the card for it as long as you have the phone line connected.

If the card is later used to watch the event it markes it as watched, and the next time the box connects to sky it tells sky you watch that event at such a time.

IF you don't watch the event even if you order it, you don't get billed.

If the box is not connected for what ever reason The card still has the info of the PPV event on it and weather you watched it or not. If you have ordered anything you should be paying for, you will get billed for it at a later time when your box is properly connected to the phone line to communicate with sky.

[Red Arrow]

Originally Posted by annemcgowan

A warning to other members concerning billing problems with Sky, About 18th ago, i had a DD with them, and l had a call from my husband, that Sky had taken FOUR months money out of our account, and they claimed that there was an error on our account with ppv, we DON'T have ppv for anything. I called them, and was told we had ppv, i sent a letter in, and it was proved that Sky had made the mistake, BUT they refused to refund the money, saying it was out of there hands, that is why we don't use DD with them, you have to be careful with Sky,.

Out of curiosity, how do you prove to Sky you "don't have ppv for anything"?

When I worked for Sky I was amazed at the number of calls where people disputed PPV bookings. The best call I took was one woman complaining about 4 films being charged to her account. They were all kids films and booked during the Easter break. I pointed this out and suggested she should ask her kids, but of course her 'little angels' wouldn't do such a thing. Despite the fact I could hear them in the background telling their mother they watched them when they had friends over.

After pointing out I heard this, she still insisted it was our mistake and I was an 'idiot'.

[wolf99000]

Originally Posted by fackingspiders

Wolf99000, I can sympathise with you as I have been charged previously for PPV from 3 years ago. It came about after I had an old box replaced and engineer plugged phone line in so the system caught up with itself.

Anyway, if you register at My Sky you can access your bills 14 days before the DD is due. If you're lucky, you might be able to view the last 12 month's bills online - all the charges are broken down. I have TV (HD, full sports, ESPN, 6 mixes) internet, line rental and calls with Sky. Each section can be expanded to show a detailed breakdown. The figure on these bills cannot be changed. All Sky can do is either credit or charge you from the next month.

Example: My bill came on 1st to go out 15th. If there's anything wrong it won't be corrected unil they send Decembers bill on 1st December. You can always cancel your DD online and use a debit card to pay it if you wish. I think they charge about 50p for the privilige of using your card online, but that's better than getting a hefty bank charge. Come to think of it, they are probably charging you for having a paper bill.

Hope ths helps.

thing is if you cancel a DD you get a charge on your next bill for changing the date I have had that a few times guess I really cannot do much till I get the next bill just gald I am getting the £35 bank charge back that they got me by telling me my bill was only £78

[wolf99000]

Originally Posted by Red Arrow

Out of curiosity, how do you prove to Sky you "don't have ppv for anything"?

When I worked for Sky I was amazed at the number of calls where people disputed PPV bookings. The best call I took was one woman complaining about 4 films being charged to her account. They were all kids films and booked during the Easter break. I pointed this out and suggested she should ask her kids, but of course her 'little angels' wouldn't do such a thing. Despite the fact I could hear them in the background telling their mother they watched them when they had friends over.

After pointing out I heard this, she still insisted it was our mistake and I was an 'idiot'.

well for my for me with my £35 bank charge I had to send a bank statment to skys email with details and they are going over the phone call

[CuBz90]

How did you claim back your bank charge? I asked sky and my bank if i could be refunded for this as it was not my fault, and none of them would