sky planner wont show - Sky+

robbies_gal · 08-11-2009, 19:08

ive just come home from being away a couple of days and noticed my planner wont come up- it just says wait-also when i go to record something it says plus recovery failed not working please call-then the cs number

anyone else had this and is there a way i can fix it without losing anything ive got about a months worth of recordings on there

ive also got a funny beeping noise every few minutes

also just to add the anytime red button doesnt work either

robbies_gal · 08-11-2009, 20:20

I've done a fsr which didn't work so I phoned sky who went through it all and told me I need a call out which I just can't afford. Is there anyway round this

Thanks

robbies_gal · 08-11-2009, 21:22

any help?

Shoog · 10-11-2009, 11:36

Probably obvious, but it sounds like a hard disk problem. If you've done a FSR and it still doesn't come up then you probably need a new hard disk. If you've done a FSR you will have lost all your recordings anyway.

Do you know what model of box you have? (See here)

If you don't think you can fit a new hard disk, best to phone Sky and tell them you want to cancel because your box isn't working and you can't afford to replace it (speak to Cancellations Department). They usually give you a free call out (and replacement).

robbies_gal · 10-11-2009, 11:55

hi shoog

thanks for your advice-i did call but they just put through my cancellation so im going to have to cancel that and book an engineer not alot i can do its still making a funny noise and beeping and looks like i need a new one now

robbies_gal · 12-11-2009, 22:18

i got a new box well recon unfortunatly its an amstrad it was working fine till tonight when i went to record something on sky one and it just wont do it

it says record next to the programme on the banner but on the planner nothing

anyone had that happen to them

also the red light on the front isnt on

08-11-2009, 19:08	#1
robbies_gal Forum Member Join Date: May 2003 Location: At The Griffins Services: Sky+, virgin phone and broadband Posts: 17,461	sky planner wont show ive just come home from being away a couple of days and noticed my planner wont come up- it just says wait-also when i go to record something it says plus recovery failed not working please call-then the cs number anyone else had this and is there a way i can fix it without losing anything ive got about a months worth of recordings on there ive also got a funny beeping noise every few minutes also just to add the anytime red button doesnt work either

08-11-2009, 20:20	#2
robbies_gal Forum Member Join Date: May 2003 Location: At The Griffins Services: Sky+, virgin phone and broadband Posts: 17,461	I've done a fsr which didn't work so I phoned sky who went through it all and told me I need a call out which I just can't afford. Is there anyway round this Thanks

08-11-2009, 21:22	#3
robbies_gal Forum Member Join Date: May 2003 Location: At The Griffins Services: Sky+, virgin phone and broadband Posts: 17,461	any help?

10-11-2009, 11:36	#4
Shoog Forum Member Join Date: Apr 2007 Location: Scotland Services: Digifusion FVRT100, FVRT200, FRT101, Inverto IDL7000M, Pace BSKYB3100 Posts: 323	Probably obvious, but it sounds like a hard disk problem. If you've done a FSR and it still doesn't come up then you probably need a new hard disk. If you've done a FSR you will have lost all your recordings anyway. Do you know what model of box you have? (See here) If you don't think you can fit a new hard disk, best to phone Sky and tell them you want to cancel because your box isn't working and you can't afford to replace it (speak to Cancellations Department). They usually give you a free call out (and replacement).

10-11-2009, 11:55	#5
robbies_gal Forum Member Join Date: May 2003 Location: At The Griffins Services: Sky+, virgin phone and broadband Posts: 17,461	hi shoog thanks for your advice-i did call but they just put through my cancellation so im going to have to cancel that and book an engineer not alot i can do its still making a funny noise and beeping and looks like i need a new one now

12-11-2009, 22:18	#6
robbies_gal Forum Member Join Date: May 2003 Location: At The Griffins Services: Sky+, virgin phone and broadband Posts: 17,461	i got a new box well recon unfortunatly its an amstrad it was working fine till tonight when i went to record something on sky one and it just wont do it it says record next to the programme on the banner but on the planner nothing anyone had that happen to them also the red light on the front isnt on