Sky Modem MUST be plugged into master socket AT ALL TIMES - Sky+

n17ken · 09-11-2009, 19:13

Just finished a call to Sky regarding a problem with my BB since the exchange was upgraded.

On 4th November I spent some time going over the probelm and explained that my connection had dropped by 2m since the 'Upgrade'
I was promised a call back when a technician was available but..... you can guess the rest.

I have again spoken to sky and have now been told that the modem MUST ALWAYS BE CONNECTED to the master socket.
Iwas further told that the tech department would not help if I was not connected in this way.

He went on to tell me that the fact the setup had worked perfrctly for over two years I could expect it to continue to get worse until I had no connection.

I explained that in all the years I had been using adsl broadband this was the first time I had been told to leave the modem in the master socket at all time. I have always been asked to connect to the master soket only as an aid in fault finding to determin if there was a fault in the internal wiring.

The gentleman who I was speaking to was insistant that this was a requirement and doubted if they could help further.

I advised that I was going to end the call as I had no intention of arguing.

This 'new' requierment is totally impractical for me as I am sure it will be for many people.

Whats the general thoughts on this?

Anyone else been told this was a requirement?

It's a handy way of avoiding addressing the problem of my loss of 2m download speed.

coopermanyorks · 09-11-2009, 19:36

Maybe posting this in the Broadband section would get more help ?

http://www.digitalspy.co.uk/forums/f...play.php?f=161

Mine is plugged into the main socket that comes into the house but not the master socket hidden beneath the front plate of the main socket

n17ken · 09-11-2009, 19:43

Opps.... yes I'm sure that would help

Done it...

09-11-2009, 19:13	#1
n17ken Forum Member Join Date: Mar 2006 Location: Tottenham London Posts: 29	Sky Modem MUST be plugged into master socket AT ALL TIMES Just finished a call to Sky regarding a problem with my BB since the exchange was upgraded. On 4th November I spent some time going over the probelm and explained that my connection had dropped by 2m since the 'Upgrade' I was promised a call back when a technician was available but..... you can guess the rest. I have again spoken to sky and have now been told that the modem MUST ALWAYS BE CONNECTED to the master socket. Iwas further told that the tech department would not help if I was not connected in this way. He went on to tell me that the fact the setup had worked perfrctly for over two years I could expect it to continue to get worse until I had no connection. I explained that in all the years I had been using adsl broadband this was the first time I had been told to leave the modem in the master socket at all time. I have always been asked to connect to the master soket only as an aid in fault finding to determin if there was a fault in the internal wiring. The gentleman who I was speaking to was insistant that this was a requirement and doubted if they could help further. I advised that I was going to end the call as I had no intention of arguing. This 'new' requierment is totally impractical for me as I am sure it will be for many people. Whats the general thoughts on this? Anyone else been told this was a requirement? It's a handy way of avoiding addressing the problem of my loss of 2m download speed.

09-11-2009, 19:36	#2
coopermanyorks Forum Member Join Date: Jan 2003 Gender: Male Location: Pontefract -In Gods Own County Services: Pace HD & Pvr3's in Multiroom-Sky 4 mix & Sports - BE BB Posts: 16,843 Blog Entries: 1	Maybe posting this in the Broadband section would get more help ? http://www.digitalspy.co.uk/forums/f...play.php?f=161 Mine is plugged into the main socket that comes into the house but not the master socket hidden beneath the front plate of the main socket

09-11-2009, 19:43	#3
n17ken Forum Member Join Date: Mar 2006 Location: Tottenham London Posts: 29	Opps.... yes I'm sure that would help Done it...