Comet returns - Advice

Paulcan38 · 10-11-2009, 07:35

Got a fax machine not recieving faxes anymore and seeing it is only 10 months old, I am going to return it to Comet.
What does Comet usually do for such small items? replace it instantly or send it off for repair? never had to use them for faulty goods before....
Thanks.

Sigurd · 10-11-2009, 08:06

I can't offer any advice, I'm afraid; just trying to summon up the invisible opening post.

Spot · 10-11-2009, 08:23

Disappointed this thread isn't about a notable astronomical event.

fainéant · 10-11-2009, 08:38

http://www.comet.co.uk/shopcomet/advice/411/Faults

Quote:

If you've a problem with a product we'll do everything we can to help.

For a start all our electrical products come with a minimum of 12 months manufacturer's guarantee, so if your product breaks within that time we'll repair it for free. And if we can't repair it for any reason we'll give you a full refund or offer you an alternative product - it's up to you.

paulyoung666 · 10-11-2009, 08:55

what was the value ?

Keefy-boy · 10-11-2009, 09:26

i would recommend calling them first before bowling up.

with some equipment they ask you to call the manufacturer. i had a huge row with them a couple of years ago and insisted they accept the faulty item at the store.

in retrospect i would have had it replaced more quickly if i'd just gone along with the system.

Paulcan38 · 10-11-2009, 19:20

Quote:

Originally Posted by paulyoung666

what was the value ?

£89 I think, damn reciept with accountant....
It's a business fax machine so if they insist taking it away then i am in for a few headaches (yes, i have heard of emails!) amazing how usefull a fax machine still is!

Sorry for misleading title of comet!

chattamanuk · 10-11-2009, 19:21

Hopefully Rudolph and the others are close behind

CheeseyDude1337 · 10-11-2009, 21:26

Quote:

Originally Posted by chattamanuk

Hopefully Rudolph and the others are close behind

SANTY CLAWS!

10-11-2009, 07:35	#1
Paulcan38 Forum Member Join Date: Dec 2005 Posts: 314	Comet returns Got a fax machine not recieving faxes anymore and seeing it is only 10 months old, I am going to return it to Comet. What does Comet usually do for such small items? replace it instantly or send it off for repair? never had to use them for faulty goods before.... Thanks.

10-11-2009, 19:21	#8
chattamanuk Forum Member Join Date: Dec 2005 Location: West Services: Sky+ Posts: 506	Comet returns Hopefully Rudolph and the others are close behind

10-11-2009, 08:06	#2
Sigurd Forum Member Join Date: Jul 2004 Gender: Male Location: Galloway Posts: 13,330	I can't offer any advice, I'm afraid; just trying to summon up the invisible opening post.

10-11-2009, 08:23	#3
Spot Forum Member Join Date: Aug 2002 Location: Norwich, Tacolneston tx Services: Namesco Broadband, Freeview, FTA DSat, DAB. Posts: 12,382	Disappointed this thread isn't about a notable astronomical event.

10-11-2009, 08:55	#5
paulyoung666 Forum Member Join Date: Jul 2005 Services: virgin 10 mb bb , sky HD Posts: 4,871	what was the value ?

10-11-2009, 09:26	#6
Keefy-boy Forum Member Join Date: Oct 2006 Location: Brighton, UK Services: SKY HD Posts: 3,163	i would recommend calling them first before bowling up. with some equipment they ask you to call the manufacturer. i had a huge row with them a couple of years ago and insisted they accept the faulty item at the store. in retrospect i would have had it replaced more quickly if i'd just gone along with the system.