Tiscali Box crashes daily - Tiscali TV

noconn10 · 11-11-2009, 18:58

Hello

I have a Tiscali + box which i got last november and was working great until recently.

In the last few weeks it seems to crash almost daily. I think out of the last 6 things i watched on demand, only 2 played the whole way through. All the others the box shut off so had to turn it back on and fast forward all he way to where it cut off (very annoying).

Also happens when watching a regular show or anything i have previously recorded.

I know i am not the close to the exchange and the speed isn't great but it only has been happening recently.

Any suggestions?
Thanks

Paper Doll · 11-11-2009, 22:54

My box and quite a few other have been crashing, perticularly when playing back recorded programmes (the screen just goes black). Sometimes it does it twice per programme.

If it keeps happening they might change the box but I don't think it will work if it's something to do with the software. It could also be a hardware fault particular to the box.

Personally I think it's something to do with the new EPG as it didn't happen to me before that

parthena · 12-11-2009, 07:25

It's not been happening to my box. I think you should phone CS, have them do some remote testing? and if necessary get an engineer in - they were very quick when my box's fan became very loud a couple of months ago.

parthena

ns.macd · 12-11-2009, 07:56

Mine has also started crashing and having problems recently.

Whenever I turn the box on it will count down to 3, then will report 'No connection - check phone line etc' and then wait for a minute before resuming the countdown 2-1.

Once it is up & running and we are watching a show it will regularly go to a black screen and the green light will go off for approx 1 minute, and then the 4 green chaser lights will come on before we can turn the box on again.

(For some reason it usually happens during the weakest link - I blame Anne Robinson!

)

There was a recent thread on this issue before, which one of the MK's was looking into, but this seems to have disappeared now

iabw12 · 12-11-2009, 09:39

Strangely enough, it's happening with me too! I can't seem to pin it down to anything specific (sorry I can't blame Anne Robinson much as I'd like to

) It seems to happen out of the blue when I'm watching something I've recorded on the STB - I agree it's very annoying.

Paper Doll · 12-11-2009, 12:32

A lot of people have been saying the same on the Tiscali forum, it's a general problem which Tiscali know about and I hope they are addressing.

ethel · 13-11-2009, 13:01

Quote:

Originally Posted by iabw12

Strangely enough, it's happening with me too! I can't seem to pin it down to anything specific (sorry I can't blame Anne Robinson much as I'd like to

) It seems to happen out of the blue when I'm watching something I've recorded on the STB - I agree it's very annoying.

Oddly enough it happened to me for the first time in ages last night whilst watching something recorded from the DSL feed a couple of days before (Discovery Channel IIRC).

Wonder if it's some sort of rogue data at the head end affecting the whole network as it's interesting that mine's done it at roughly the same time as others'..?

Was The Weakest Link being delivered by phone line or over the air?

(I'm no expert mind, just surmising idly..)

Regards,

Dave.

AsparagusTrevor · 13-11-2009, 18:32

This has been happening to me lately too, and it's becoming very annoying. It seems to happen at roughly the same time too, between 6:00 and 7:00, or when watching recordings. It's crashed every night this week, and twice on some nights.

I don't know if it's a coincidence it happens at this time because I always do the same, get home from work, stick Eggheads on and then my other half watches SCD It Takes Two and it will crash during one of these shows.

Paper Doll · 13-11-2009, 18:46

I think they know what's causing it but are keeping quiet which isn't a good sign.

noconn10 · 13-11-2009, 20:11

well i guess if it something that is happening to a lot of people we can only hope they find a solution soon.

AsparagusTrevor · 13-11-2009, 21:07

I think it's maybe happening on DSL channels, my BBCs are dodgy and tend to switch between DSL and DTT a lot, and I think the crashes happen when it's DSL. I'm not 100% on this though.

I've been having a quite a few probs recently actually, I've posted a nice big thread about it a few minutes ago! I thought maybe my box was dying but I've noticed a lot of people seem to be having the crash problem.

Zapomatic · 13-11-2009, 22:10

I've been having occasional crashes lately too. Until recently my box has been very stable.

MK_Chris · 16-11-2009, 09:36

Hi,

This is not a generalised isssue we are aware of and are addressing? If you are experiencing issues you should really be voicing this to a technical support agent - by all means PM me numbers and I'll take a look, but if you do require urgent timely support then do phone in, thanks

Kind Regards

Chris

11-11-2009, 18:58	#1
noconn10 Forum Member Join Date: Jun 2006 Location: Glasgow, Scotland Posts: 3	Tiscali Box crashes daily Hello I have a Tiscali + box which i got last november and was working great until recently. In the last few weeks it seems to crash almost daily. I think out of the last 6 things i watched on demand, only 2 played the whole way through. All the others the box shut off so had to turn it back on and fast forward all he way to where it cut off (very annoying). Also happens when watching a regular show or anything i have previously recorded. I know i am not the close to the exchange and the speed isn't great but it only has been happening recently. Any suggestions? Thanks

12-11-2009, 09:39	#5
iabw12 Forum Member Join Date: Nov 2006 Posts: 43	Strangely enough, it's happening with me too! I can't seem to pin it down to anything specific (sorry I can't blame Anne Robinson much as I'd like to) It seems to happen out of the blue when I'm watching something I've recorded on the STB - I agree it's very annoying.

11-11-2009, 22:54	#2
Paper Doll Forum Member Join Date: Apr 2005 Posts: 2,433	My box and quite a few other have been crashing, perticularly when playing back recorded programmes (the screen just goes black). Sometimes it does it twice per programme. If it keeps happening they might change the box but I don't think it will work if it's something to do with the software. It could also be a hardware fault particular to the box. Personally I think it's something to do with the new EPG as it didn't happen to me before that

12-11-2009, 07:25	#3
parthena Forum Member Join Date: Jul 2004 Location: SW London, Crystal Palace Tx Services: Tiscali ISP, PVRs T810 (modded); T816; Tiscali+;ToppyT5800. YamadaHDD/DVDR Posts: 1,295	It's not been happening to my box. I think you should phone CS, have them do some remote testing? and if necessary get an engineer in - they were very quick when my box's fan became very loud a couple of months ago. parthena

12-11-2009, 07:56	#4
ns.macd Forum Member Join Date: Feb 2007 Location: Croydon/Sutton Area Services: HC Max Pack 8MB Posts: 527	Mine has also started crashing and having problems recently. Whenever I turn the box on it will count down to 3, then will report 'No connection - check phone line etc' and then wait for a minute before resuming the countdown 2-1. Once it is up & running and we are watching a show it will regularly go to a black screen and the green light will go off for approx 1 minute, and then the 4 green chaser lights will come on before we can turn the box on again. (For some reason it usually happens during the weakest link - I blame Anne Robinson! ) There was a recent thread on this issue before, which one of the MK's was looking into, but this seems to have disappeared now

12-11-2009, 12:32	#6
Paper Doll Forum Member Join Date: Apr 2005 Posts: 2,433	A lot of people have been saying the same on the Tiscali forum, it's a general problem which Tiscali know about and I hope they are addressing.

13-11-2009, 18:32	#8
AsparagusTrevor Forum Member Join Date: Oct 2009 Posts: 3	This has been happening to me lately too, and it's becoming very annoying. It seems to happen at roughly the same time too, between 6:00 and 7:00, or when watching recordings. It's crashed every night this week, and twice on some nights. I don't know if it's a coincidence it happens at this time because I always do the same, get home from work, stick Eggheads on and then my other half watches SCD It Takes Two and it will crash during one of these shows.

13-11-2009, 18:46	#9
Paper Doll Forum Member Join Date: Apr 2005 Posts: 2,433	I think they know what's causing it but are keeping quiet which isn't a good sign.

13-11-2009, 20:11	#10
noconn10 Forum Member Join Date: Jun 2006 Location: Glasgow, Scotland Posts: 3	well i guess if it something that is happening to a lot of people we can only hope they find a solution soon.

13-11-2009, 21:07	#11
AsparagusTrevor Forum Member Join Date: Oct 2009 Posts: 3	I think it's maybe happening on DSL channels, my BBCs are dodgy and tend to switch between DSL and DTT a lot, and I think the crashes happen when it's DSL. I'm not 100% on this though. I've been having a quite a few probs recently actually, I've posted a nice big thread about it a few minutes ago! I thought maybe my box was dying but I've noticed a lot of people seem to be having the crash problem.

13-11-2009, 22:10	#12
Zapomatic Forum Member Join Date: Mar 2004 Location: London SE17 Services: Tiscali TV Posts: 524	I've been having occasional crashes lately too. Until recently my box has been very stable.

16-11-2009, 09:36	#13
MK_Chris Forum Member Join Date: Aug 2008 Posts: 76	Hi, This is not a generalised isssue we are aware of and are addressing? If you are experiencing issues you should really be voicing this to a technical support agent - by all means PM me numbers and I'll take a look, but if you do require urgent timely support then do phone in, thanks Kind Regards Chris