Sony Ericsson K750i probs - Mobile Phones

kingdave · 05-06-2005, 23:41

Got this phone the other day and on the whole it is a fantastic piece of kit. I do have one problem however nad wondered if anyone is having similar troubles...

If you leave the phone alone (i.e. don't touch any of the buttons on it) for around an hour it seems to shut itself off. It still shows the correct time in the clock screensaver thing but none of the buttons on it work. The only way I've been able to get it working again is to pull the battery out, stick it back in and then switch it on.

This has happened to me 3 times now; when I first got it I stuck it on my bedside table while I slept only to find it would switch on again in the morning. did the same again last night, and I also left it alone while I watched Mission Impossible on ITV2 earlier this evening.

There is no mention of anything in the instruction manual and the fact that the screen saver clock still shows the correct time makes me think it is in some kind of hibernation mode, but why do none of the buttons work?!

Any help greatly appreciated!

Kariii · 06-06-2005, 00:01

I got this phone 2 days ago. Luckily (touch wood) I haven't experienced any problems (and I'm really hoping I won't)

There are alot of posts being made on various forums (google brings up alot of info) with regards to the exact same problems you're having.

I was talking to someone and she said she'd been told that if you take the battery out of the phone and look up inside there is a line which goes similar to: 05w19 the end is the weeks of production or something, anyway she said after weeks 20 the phone is generally more reliable, before this time is the 'dodgy' batch (currently SE are apparantly saying they'll update the firmware shortly) Rumours or not I don't know?.. Mine is week 19, maybe I'm lucky? maybe she's talking crap? who knows...
I'd get it replaced if I was you, while you're still eligible

kingdave · 06-06-2005, 13:44

I rang the Sony Ericsson help line and they said they were gonna put some new software on the website within the next 2 weeks to fix this problem.

The people over on the expansys forums are saying however that it must be a hardware fault because a couple of users have different software versions and are getting the same problems.

Still gonna send mine back to O2 though for a replacement!

06-06-2005, 20:05

Quote:

Originally Posted by kingdave

I rang the Sony Ericsson help line and they said they were gonna put some new software on the website within the next 2 weeks to fix this problem.

The people over on the expansys forums are saying however that it must be a hardware fault because a couple of users have different software versions and are getting the same problems.

Still gonna send mine back to O2 though for a replacement!

I've had the same problem as well! Replacement has been ordered, but won't be available till Friday, cos its out of stock.

07-06-2005, 11:55

And the news gets worse...
Internal Email from o2:

Quote:

Sony Ericsson K750I

A fault has been identified on the Sony Ericsson K750I that manifests itself in the form of a freezing screen.

The fault is not apparent in all K750I handsets, only in some.

A fix is being worked on by Sony Ericsson and new stock will be available for testing later this week.

If the new stock tests OK we expect the delivery of the new stock be be week commencing 20/06/05.

Where customers are experiencing this problem, removing the battery and replacing it may correct the problem.

However customers that require a replacement should be advised that replacement stock will not be available until week commencing 20/06/05 therefore they can either hold onto their K750I until then or be offered an alternative/refund.

kingdave · 07-06-2005, 15:03

Well, o2 told me they were taking delivery of new stock on the 10th of June and they'd get it out to me on or around that date.

They better bloody had!! I'm not waiting 2 weeks for my new phone, would be easier just to wait for the software fix from Ericsson and fix it myself.

UMRO · 07-06-2005, 15:06

Quote:

Originally Posted by kingdave

Well, o2 told me they were taking delivery of new stock on the 10th of June and they'd get it out to me on or around that date.

They better bloody had!! I'm not waiting 2 weeks for my new phone, would be easier just to wait for the software fix from Ericsson and fix it myself.

You'll probably have to wait longer as this will be o2s way of being even more pissy than usual..

neo6776 · 07-06-2005, 19:09

Quote:

Originally Posted by daveyboyscot

You'll probably have to wait longer as this will be o2s way of being even more pissy than usual..

doubt it, next day delivery from o2

imno12u · 07-06-2005, 19:14

O2 seem to be on a mission to bring down the reputation of Sony Ericsson.

mr.ian · 07-06-2005, 20:44

got a 750i on the 3rd of june, no problems at all, great phone.

Paul555 · 07-06-2005, 22:46

I got the D750i today on TMobile. Its the same phone but silver. Anyone know if this phone is affected?

Stuart P · 07-06-2005, 22:56

Quote:

Originally Posted by mr.ian

got a 750i on the 3rd of june, no problems at all, great phone.

yeah got mine on the 23rd may...not had any of these freezes....

i've not got animated wallpaper running at the moment, turned that off soon after i got it.

should be fixed by a firmware upgrade

DigiStew · 08-06-2005, 13:51

I got miy K750i last week! fantastic phone... Its on 02 and I've found no problems so far

rich_jtg · 08-06-2005, 13:54

Ditto!

08-06-2005, 15:29

Quote:

Originally Posted by kingdave

Well, o2 told me they were taking delivery of new stock on the 10th of June and they'd get it out to me on or around that date.

They better bloody had!! I'm not waiting 2 weeks for my new phone, would be easier just to wait for the software fix from Ericsson and fix it myself.

Like the internal email said, no handsets will be dispatched till around the week of 20th June, until they finish testing the new firmware. You'll just have to wait.

If you check this thread (http://www.esato.com/board/viewtopic.php?topic=92737) if tells you about firmware, and if you check this thread (http://www.esato.com/board/viewtopic.php?topic=92915) it discusses the standby crash problem.

Although you handset may 'seem' to not be affected, the firmware is still very buggy, and it would be recommended to upgrade as soon as the new firmware comes out on SEUS (sony ericsson update service).

paulsanderson · 09-06-2005, 11:38

I was talking to someone and she said she'd been told that if you take the battery out of the phone and look up inside there is a line which goes similar to: 05w19 the end is the weeks of production or something, anyway she said after weeks 20 the phone is generally more reliable, before this time is the 'dodgy' batch (currently SE are apparantly saying they'll update the firmware shortly) Rumours or not I don't know?..

hi ... the date on the battery.. is it the same for all models or just yours... i have a t60.......and a k700i

kingdave · 14-06-2005, 14:00

Good news!

The firmware update is now available from the SE website and the guys in the Expansys forums aren't reporting any of the problems described so far in this thread.

http://www.expansys.com/forum.asp?code=K750I_BLACK

Click "K750i freezing on idle" thread

Full instructions on how to update the phone are also on the SE website.

mr.ian · 14-06-2005, 19:04

Tried to install the update for two hours, It doesn't move off 0%.

kingdave · 14-06-2005, 23:16

Did you install the update USB drivers first? I was having trouble with mine, changed the USB port my cable is plugged into, followed all the instructions on the website to a T and now its on its way.

Check out the drivers update pageon the support pages for the k750i on SE website and get them installed first then try to update the firmware. Theres a bit more help on the Expansys forums - link posted above.

mr.ian · 14-06-2005, 23:41

got it eventually, ta much

05-06-2005, 23:41	#1
kingdave Forum Member Join Date: Apr 2004 Gender: Male Location: Manchester Services: Sky+ HD, Xbox 360, Wii Posts: 690	Sony Ericsson K750i probs Got this phone the other day and on the whole it is a fantastic piece of kit. I do have one problem however nad wondered if anyone is having similar troubles... If you leave the phone alone (i.e. don't touch any of the buttons on it) for around an hour it seems to shut itself off. It still shows the correct time in the clock screensaver thing but none of the buttons on it work. The only way I've been able to get it working again is to pull the battery out, stick it back in and then switch it on. This has happened to me 3 times now; when I first got it I stuck it on my bedside table while I slept only to find it would switch on again in the morning. did the same again last night, and I also left it alone while I watched Mission Impossible on ITV2 earlier this evening. There is no mention of anything in the instruction manual and the fact that the screen saver clock still shows the correct time makes me think it is in some kind of hibernation mode, but why do none of the buttons work?! Any help greatly appreciated!

06-06-2005, 00:01	#2
Kariii Forum Member Join Date: Apr 2005 Posts: 115	I got this phone 2 days ago. Luckily (touch wood) I haven't experienced any problems (and I'm really hoping I won't) There are alot of posts being made on various forums (google brings up alot of info) with regards to the exact same problems you're having. I was talking to someone and she said she'd been told that if you take the battery out of the phone and look up inside there is a line which goes similar to: 05w19 the end is the weeks of production or something, anyway she said after weeks 20 the phone is generally more reliable, before this time is the 'dodgy' batch (currently SE are apparantly saying they'll update the firmware shortly) Rumours or not I don't know?.. Mine is week 19, maybe I'm lucky? maybe she's talking crap? who knows... I'd get it replaced if I was you, while you're still eligible

06-06-2005, 13:44	#3
kingdave Forum Member Join Date: Apr 2004 Gender: Male Location: Manchester Services: Sky+ HD, Xbox 360, Wii Posts: 690	I rang the Sony Ericsson help line and they said they were gonna put some new software on the website within the next 2 weeks to fix this problem. The people over on the expansys forums are saying however that it must be a hardware fault because a couple of users have different software versions and are getting the same problems. Still gonna send mine back to O2 though for a replacement!

07-06-2005, 15:03	#6
kingdave Forum Member Join Date: Apr 2004 Gender: Male Location: Manchester Services: Sky+ HD, Xbox 360, Wii Posts: 690	Well, o2 told me they were taking delivery of new stock on the 10th of June and they'd get it out to me on or around that date. They better bloody had!! I'm not waiting 2 weeks for my new phone, would be easier just to wait for the software fix from Ericsson and fix it myself.

07-06-2005, 19:14	#9
imno12u Forum Member Join Date: Nov 2003 Location: London Services: Blueyonder 4MB, Sky+, Freeview, Sony Ericsson K800i Posts: 7,060	O2 seem to be on a mission to bring down the reputation of Sony Ericsson.

07-06-2005, 20:44	#10
mr.ian Inactive Member Join Date: Nov 2001 Location: Bonnie Scotland Services: ? Posts: 4,317	got a 750i on the 3rd of june, no problems at all, great phone.

07-06-2005, 22:46	#11
Paul555 Forum Member Join Date: Oct 2001 Location: Cheltenham, Gloucs Services: Sky HD; 19.2e Sat; Virgin Broadband Posts: 1,251	I got the D750i today on TMobile. Its the same phone but silver. Anyone know if this phone is affected?

08-06-2005, 13:51	#13
DigiStew Forum Member Join Date: Sep 2004 Location: Bristol Services: Thomson DHD4000, 4MB TW Broadband!, D500, G5 iMac OS X Tiger Posts: 83	I got miy K750i last week! fantastic phone... Its on 02 and I've found no problems so far

08-06-2005, 13:54	#14
rich_jtg Forum Member Join Date: Sep 2003 Location: North Yorkshire Services: Sky digital FTA, Panasonic E85, Humax 9200T Posts: 761	Ditto!

09-06-2005, 11:38	#16
paulsanderson Banned User Join Date: Dec 2004 Location: cheshire. north west Services: sky digital / adsl pipex 1mb Posts: 2,751	I was talking to someone and she said she'd been told that if you take the battery out of the phone and look up inside there is a line which goes similar to: 05w19 the end is the weeks of production or something, anyway she said after weeks 20 the phone is generally more reliable, before this time is the 'dodgy' batch (currently SE are apparantly saying they'll update the firmware shortly) Rumours or not I don't know?.. hi ... the date on the battery.. is it the same for all models or just yours... i have a t60.......and a k700i

14-06-2005, 14:00	#17
kingdave Forum Member Join Date: Apr 2004 Gender: Male Location: Manchester Services: Sky+ HD, Xbox 360, Wii Posts: 690	Good news! The firmware update is now available from the SE website and the guys in the Expansys forums aren't reporting any of the problems described so far in this thread. http://www.expansys.com/forum.asp?code=K750I_BLACK Click "K750i freezing on idle" thread Full instructions on how to update the phone are also on the SE website.

14-06-2005, 19:04	#18
mr.ian Inactive Member Join Date: Nov 2001 Location: Bonnie Scotland Services: ? Posts: 4,317	Tried to install the update for two hours, It doesn't move off 0%.

14-06-2005, 23:16	#19
kingdave Forum Member Join Date: Apr 2004 Gender: Male Location: Manchester Services: Sky+ HD, Xbox 360, Wii Posts: 690	Did you install the update USB drivers first? I was having trouble with mine, changed the USB port my cable is plugged into, followed all the instructions on the website to a T and now its on its way. Check out the drivers update pageon the support pages for the k750i on SE website and get them installed first then try to update the firmware. Theres a bit more help on the Expansys forums - link posted above.

14-06-2005, 23:41	#20
mr.ian Inactive Member Join Date: Nov 2001 Location: Bonnie Scotland Services: ? Posts: 4,317	got it eventually, ta much