Updated: Tvdrive Faults, Issues And Features Required - Virgin Media TV and Phone

TAZMANUK · 21-09-2006, 14:07

Hi all

I thought it would be best to updated the faults but on a new thread so people are not reading page after page.

Faults Still Present After 21st September 2006 @ 6:00am code drop are:-

Faults:-
1. Black Screen with White Edges
This issue happens when a user is playing back a previous recording while no programmes are being recorded, then two current recordings start and the user exits their playback recording whilst the two current recordings are still ongoing.

A black screen is seen with white edges; this can either be removed by waiting until the recordings finish or by rebooting your TVDrive. This bug has been resolved but unfortunately will not be included until the next code
release

2. Tvdrive tried and records 3 channels at once for some reason

3. Channel 4, E4 and E4+1 seem to have frames skipping resulting studder and catch up effect.

4.Series with more than 10 Episodes a week
There is an issue with series with more that ten episodes scheduled in a single week where a random selection of the series will be scheduled, (coloured red in your TV Guide). Please do not attempt to schedule the additional (not coloured red) episodes as this will set up another series
recording and will cause conflicts and missed recordings. Each episode will record correctly as the TV Guide updates, although the recording may not be shown as scheduled in the Planned Programmes screen

5. Some customers are experiencing an ongoing intermittent issue with audio pops on some channels on their TVDrive, made more noticeable if the TVDrive is connected to a home cinema system. The team is working on this issue and we apologise for the inconvenience this causes

Features Needed:-

1. Ability to have picture in picture, this idea would be good so that the user could watch another channel whilst watching another, also would be good feature so the user could see how far there copying to dvd/vhs is going also could pause adverts by pausing there dvdr or vhs players.

2. Enable the tvdrive to record 3 programmes, we have had this promised as a coming soon feature, just enable it please

3. Enable SATA so users could buy a sata drive and extend there storage space

4. Enable the USB port and finally tell us what we can use it for, if its there enable it.

5. An option where you can enter a name of a programme so it can be stored so the tvdrive will either notifiy its been aired and choice to record or a choice just to record it just like tivo can do

6. Any chance that a flagging system can be used like when a advert comes on a flag is put on the recording so when you are archving an option to either include adverts or remove adverts, but only for when archiving.

7. More HD Channels and content....

Anymore people want to add there's worth can do!
all the best...............

Vic Mackey · 21-09-2006, 14:54

Problem with recording consecutive programmes, TV Drive does not record the second one, unless you stop the first one. Not the only person with this, so don't know if it's a box or software problem.

boksbox · 21-09-2006, 15:39

Quote:

Originally Posted by bj70

Problem with recording consecutive programmes, TV Drive does not record the second one, unless you stop the first one. Not the only person with this, so don't know if it's a box or software problem.

Do you have an padding set?, I've often recorded consecutive programmes without issues

St@mmie · 21-09-2006, 16:16

Red button interactive services and Sky Movies 9 and 10 still not working for me,
haven't had time to check any of the other supposed "fixes" yet

W GLOVER · 21-09-2006, 16:28

Quote:

Originally Posted by St@mmie

Red button interactive services and Sky Movies 9 and 10 still not working for me,
haven't had time to check any of the other supposed "fixes" yet

Mine are, at last.

Vic Mackey · 21-09-2006, 16:52

Quote:

Originally Posted by boksbox

Do you have an padding set?, I've often recorded consecutive programmes without issues

Yeah, padding is set, what's that got to do with anything though?

It doesn't happen everytime, but once it does it requires a reset before it will record 2 again.

HomerSimpson200 · 21-09-2006, 17:37

Im glad to see that you have al finally got the update, it was in testing for the longest period of any code drop for TVDrive so far.

kmusgrave · 21-09-2006, 18:20

Quote:

Originally Posted by HomerSimpson200

Im glad to see that you have al finally got the update, it was in testing for the longest period of any code drop for TVDrive so far.

You testing the next one yet?

nick.king · 21-09-2006, 20:43

We've had a couple of new ones tonight, firstly 15 old deleted programmes re-appeared ranging from 3 months old to only a couple of days old. All of the programmes showed a time of 0.00 but when we deleted them again it free'd up 10 hours.... class.

Secondly my wife set something to record at 9pm tonight and it showed ! by the recording, nothing else was set to record at this time. As it hit 9pm and the recording hadn't started my wife cancelled it and set it again, this time is asked if she wanted to record the 2nd part as well she said yes and the series link logo appeared, did it record? NO or at least it's not showing as recording although something set for 9:30pm is.

I find most problems funny now, how can they get something so badly wrong!!!

nick.king · 21-09-2006, 20:43

Quote:

Originally Posted by HomerSimpson200

Im glad to see that you have al finally got the update, it was in testing for the longest period of any code drop for TVDrive so far.

How do you mean in testing, did Telewest ever contact you? Did you ever contact Telewest? What is the procedure for testing these code drops?

boksbox · 22-09-2006, 07:24

Quote:

Originally Posted by bj70

Yeah, padding is set, what's that got to do with anything though?

It doesn't happen everytime, but once it does it requires a reset before it will record 2 again.

I mentioned it as this statement was part of the 'release notes' for the new code

Recordings cancelled during front-end 'added-time'
This bug is difficult to explain so please bear with us!

Recordings that were cancelled within the front "added time" (if added time
is turned on under TVDrive Xtras) did not terminate properly. This caused
recordings to overrun and subsequent recordings to fail without warning. So
for example, if a 8pm programme had five minutes of front added time the
actual recording would start at 7:55pm If the recording was cancelled at
7:57pm (after the recording had started but before the programme truly
begins) the recording would not finish correctly.

Vic Mackey · 22-09-2006, 07:28

Quote:

Originally Posted by boksbox

I mentioned it as this statement was part of the 'release notes' for the new code

Recordings cancelled during front-end 'added-time'
This bug is difficult to explain so please bear with us!

Recordings that were cancelled within the front "added time" (if added time
is turned on under TVDrive Xtras) did not terminate properly. This caused
recordings to overrun and subsequent recordings to fail without warning. So
for example, if a 8pm programme had five minutes of front added time the
actual recording would start at 7:55pm If the recording was cancelled at
7:57pm (after the recording had started but before the programme truly
begins) the recording would not finish correctly.

I might be wrong, but that sounds like it only happens if you cancel a recording before it has properly started. These are just normal recordings, e.g this week Eastenders on Tuesday at 7:30 recorded normally, but Holby City failed to start at 8:00. I was in so cancelled Eastenders, at which point Holby City started. It's like only one tuner is working.

However, two programmes starting at the same time e.g. Extras & Low Winter Sun last night, always both start.

Mark Hewitt · 22-09-2006, 07:32

More intelligence needed in padding. i.e. Lets set you are recording one long programme and then two other shorter programs at the same time.

If the padding has to be dropped from the end of Programme A and the start of Programme B then the padding should NOT also be dropped from the end of Programme B as it is now. I've missed the end of several things that way and there's no need for it.

Vic Mackey · 22-09-2006, 08:19

Quote:

Originally Posted by Mark Hewitt

More intelligence needed in padding. i.e. Lets set you are recording one long programme and then two other shorter programs at the same time.

If the padding has to be dropped from the end of Programme A and the start of Programme B then the padding should NOT also be dropped from the end of Programme B as it is now. I've missed the end of several things that way and there's no need for it.

Totally agree with that, surely that wouldn't be too hard to put in?

TAZMANUK · 22-09-2006, 12:07

Rather than been on the negative side though, which i dont mean to be the tvdrive has improved since the code drop with the features and some bugs fixed, i just wish that the code drop was given sooner than later.

Also thanks to the MOD who link this thread on the current front updates about Ntl:Telewest new codedrop, thanks again.

michael37 · 22-09-2006, 14:53

Quote:

Originally Posted by nick.king

We've had a couple of new ones tonight, firstly 15 old deleted programmes re-appeared ranging from 3 months old to only a couple of days old. All of the programmes showed a time of 0.00 but when we deleted them again it free'd up 10 hours.... class.

This is not a fault. The new software is better at recovering 'lost content' and allowing you to delete it, wheras before it would just clog up the HDD eventually leading to you having to re-format to recover the space.

nick.king · 22-09-2006, 16:09

This is good to hear!

In addition to an emphasis on rolling out the box across the NTL network, the cable operator is also concentrating on ensuring the box - which out-specs rivals by including three tuners - operates correctly. Yesterday, a comprehensive updates was downloaded to boxes fixing some fairly significant bugs, and the next software build, which includes an update to address another major bug, is currently in pre-release testing. As such, the addition of new functionality to the box such as enabling the SATA interface, is currently taking a back seat to the focus on stability and rollout.

mikeyg007 · 22-09-2006, 20:18

Quote:

Originally Posted by michael37

This is not a fault. The new software is better at recovering 'lost content' and allowing you to delete it, wheras before it would just clog up the HDD eventually leading to you having to re-format to recover the space.

I got the same thing last night. One programme of zero minutes length appeared. I deleted it, and the free time was extended by ten hours.

davidweller · 23-09-2006, 09:19

I've got an episode of Family Law which was recorded on 12/3 which I didn't watch and deleted.

It first appeared as recovered content on Thursday and I deleted it.

Friday morning it was back. So I deleted again.

This morning...back again...so I deleted again.

Stephen Naylor · 23-09-2006, 23:53

Feature Request....

My Liteon HDD recorded has a split function that allows me to chop a program in two at the current point.

This would be a useful option on the TVDrive as it would allow me to remove padding from programs I have recorded and thus get some (much needed) disk space back.

TAZMANUK · 24-09-2006, 08:17

Also i have just archived some stuff to dvd and would be nice to have the funtion to fast fordward ie so no adverts are in the copying.

24-09-2006, 10:35

Quote:

Originally Posted by TAZMANUK

nice to have the funtion to fast fordward ie so no adverts are in the copying.

No provider is ever going to make skipping adverts easier, especially for re-recording purposes.

nick.king · 24-09-2006, 16:32

Quote:

Originally Posted by davidweller

I've got an episode of Family Law which was recorded on 12/3 which I didn't watch and deleted.

It first appeared as recovered content on Thursday and I deleted it.

Friday morning it was back. So I deleted again.

This morning...back again...so I deleted again.

Haha we keep getting a program listed called The Convent which is funny because this is a programme the TVDrive insisted we recording as part of a series link for Where The Heart Is (I think, I did post about it a while ago). I have now deleted The Convent 3 or 4 times, luckily it hasn'r returned this morning

freddyboy35 · 25-09-2006, 00:43

Hi
I have been advised by Telewest technical support that the above tickets have not been resolved by the codedrop. These problems concern recordings ending prematurely as well as continual picture freezing/break up on playback of recorded items. No resolution date given by Telewest support either. Therefore I may well end up cancelling as i am within my 30day period and switch to Sky HD.

lukieboi82 · 25-09-2006, 01:50

I still waiting for my subtitles to be working on most channels as i have been waiting for 2 months now, only channel that works for me is sky 1 (recording not live) disney channel and abc1 (using the ceefax) and my normal channels i.e. BBC1,2,3,4 and ITV1,2 (not 3 or 4) and channel 4 (not e4 or film4) and i am on the supreme package, so really i'm wasting my money

21-09-2006, 14:07	#1
TAZMANUK Forum Member Join Date: Nov 2004 Location: Halifax, West Yorkshire Services: 2 x V+, TRIPLE XL TV, XL PHONE, XXL BB & FREEDOM NETBOOK, PS3, Wii & PSP Posts: 1,569	Updated: Tvdrive Faults, Issues And Features Required Hi all I thought it would be best to updated the faults but on a new thread so people are not reading page after page. Faults Still Present After 21st September 2006 @ 6:00am code drop are:- Faults:- 1. Black Screen with White Edges This issue happens when a user is playing back a previous recording while no programmes are being recorded, then two current recordings start and the user exits their playback recording whilst the two current recordings are still ongoing. A black screen is seen with white edges; this can either be removed by waiting until the recordings finish or by rebooting your TVDrive. This bug has been resolved but unfortunately will not be included until the next code release 2. Tvdrive tried and records 3 channels at once for some reason 3. Channel 4, E4 and E4+1 seem to have frames skipping resulting studder and catch up effect. 4.Series with more than 10 Episodes a week There is an issue with series with more that ten episodes scheduled in a single week where a random selection of the series will be scheduled, (coloured red in your TV Guide). Please do not attempt to schedule the additional (not coloured red) episodes as this will set up another series recording and will cause conflicts and missed recordings. Each episode will record correctly as the TV Guide updates, although the recording may not be shown as scheduled in the Planned Programmes screen 5. Some customers are experiencing an ongoing intermittent issue with audio pops on some channels on their TVDrive, made more noticeable if the TVDrive is connected to a home cinema system. The team is working on this issue and we apologise for the inconvenience this causes Features Needed:- 1. Ability to have picture in picture, this idea would be good so that the user could watch another channel whilst watching another, also would be good feature so the user could see how far there copying to dvd/vhs is going also could pause adverts by pausing there dvdr or vhs players. 2. Enable the tvdrive to record 3 programmes, we have had this promised as a coming soon feature, just enable it please 3. Enable SATA so users could buy a sata drive and extend there storage space 4. Enable the USB port and finally tell us what we can use it for, if its there enable it. 5. An option where you can enter a name of a programme so it can be stored so the tvdrive will either notifiy its been aired and choice to record or a choice just to record it just like tivo can do 6. Any chance that a flagging system can be used like when a advert comes on a flag is put on the recording so when you are archving an option to either include adverts or remove adverts, but only for when archiving. 7. More HD Channels and content.... Anymore people want to add there's worth can do! all the best............... Last edited by TAZMANUK : 21-09-2006 at 14:14.

25-09-2006, 00:43	#24
freddyboy35 Forum Member Join Date: Apr 2003 Location: West Lothian Services: Sky HD, VirginMedia 20 Meg service Posts: 152	Tickets 331863 and 336089 Unresolved Hi I have been advised by Telewest technical support that the above tickets have not been resolved by the codedrop. These problems concern recordings ending prematurely as well as continual picture freezing/break up on playback of recorded items. No resolution date given by Telewest support either. Therefore I may well end up cancelling as i am within my 30day period and switch to Sky HD.

21-09-2006, 14:54	#2
Vic Mackey Banned User Join Date: Mar 2006 Posts: 3,953	Problem with recording consecutive programmes, TV Drive does not record the second one, unless you stop the first one. Not the only person with this, so don't know if it's a box or software problem.

21-09-2006, 16:16	#4
St@mmie Forum Member Join Date: Oct 2005 Posts: 365	Red button interactive services and Sky Movies 9 and 10 still not working for me, haven't had time to check any of the other supposed "fixes" yet

21-09-2006, 17:37	#7
HomerSimpson200 Forum Member Join Date: Nov 2005 Location: Bath Services: TV Drive, 4 Mb Broadband, Phone Posts: 87	Im glad to see that you have al finally got the update, it was in testing for the longest period of any code drop for TVDrive so far.

21-09-2006, 20:43	#9
nick.king Forum Member Join Date: Feb 2005 Location: Yorkshire Services: Toshiba 42WLT66, 47Z3030DB, HD-E1 DVD, 2x V+ HD Box, Sky HD, XBOX360, PS3. Posts: 2,015	We've had a couple of new ones tonight, firstly 15 old deleted programmes re-appeared ranging from 3 months old to only a couple of days old. All of the programmes showed a time of 0.00 but when we deleted them again it free'd up 10 hours.... class. Secondly my wife set something to record at 9pm tonight and it showed ! by the recording, nothing else was set to record at this time. As it hit 9pm and the recording hadn't started my wife cancelled it and set it again, this time is asked if she wanted to record the 2nd part as well she said yes and the series link logo appeared, did it record? NO or at least it's not showing as recording although something set for 9:30pm is. I find most problems funny now, how can they get something so badly wrong!!!

22-09-2006, 07:32	#13
Mark Hewitt Forum Member Join Date: Jan 2003 Location: Gateshead Services: Teleest Digital TV. Supreme package + TV Drive Posts: 816 Blog Entries: 1	More intelligence needed in padding. i.e. Lets set you are recording one long programme and then two other shorter programs at the same time. If the padding has to be dropped from the end of Programme A and the start of Programme B then the padding should NOT also be dropped from the end of Programme B as it is now. I've missed the end of several things that way and there's no need for it.

22-09-2006, 12:07	#15
TAZMANUK Forum Member Join Date: Nov 2004 Location: Halifax, West Yorkshire Services: 2 x V+, TRIPLE XL TV, XL PHONE, XXL BB & FREEDOM NETBOOK, PS3, Wii & PSP Posts: 1,569	Rather than been on the negative side though, which i dont mean to be the tvdrive has improved since the code drop with the features and some bugs fixed, i just wish that the code drop was given sooner than later. Also thanks to the MOD who link this thread on the current front updates about Ntl:Telewest new codedrop, thanks again.

22-09-2006, 16:09	#17
nick.king Forum Member Join Date: Feb 2005 Location: Yorkshire Services: Toshiba 42WLT66, 47Z3030DB, HD-E1 DVD, 2x V+ HD Box, Sky HD, XBOX360, PS3. Posts: 2,015	This is good to hear! In addition to an emphasis on rolling out the box across the NTL network, the cable operator is also concentrating on ensuring the box - which out-specs rivals by including three tuners - operates correctly. Yesterday, a comprehensive updates was downloaded to boxes fixing some fairly significant bugs, and the next software build, which includes an update to address another major bug, is currently in pre-release testing. As such, the addition of new functionality to the box such as enabling the SATA interface, is currently taking a back seat to the focus on stability and rollout.

23-09-2006, 09:19	#19
davidweller Forum Member Join Date: Oct 2004 Location: Wallington, Surrey Services: Panasonic HD TV, Blu-ray, Freeview PVR Posts: 6,227	I've got an episode of Family Law which was recorded on 12/3 which I didn't watch and deleted. It first appeared as recovered content on Thursday and I deleted it. Friday morning it was back. So I deleted again. This morning...back again...so I deleted again.

23-09-2006, 23:53	#20
Stephen Naylor Forum Member Join Date: Jan 2006 Posts: 177	Feature Request.... My Liteon HDD recorded has a split function that allows me to chop a program in two at the current point. This would be a useful option on the TVDrive as it would allow me to remove padding from programs I have recorded and thus get some (much needed) disk space back.

24-09-2006, 08:17	#21
TAZMANUK Forum Member Join Date: Nov 2004 Location: Halifax, West Yorkshire Services: 2 x V+, TRIPLE XL TV, XL PHONE, XXL BB & FREEDOM NETBOOK, PS3, Wii & PSP Posts: 1,569	Also i have just archived some stuff to dvd and would be nice to have the funtion to fast fordward ie so no adverts are in the copying.

25-09-2006, 01:50	#25
lukieboi82 Forum Member Join Date: Mar 2005 Posts: 385	I still waiting for my subtitles to be working on most channels as i have been waiting for 2 months now, only channel that works for me is sky 1 (recording not live) disney channel and abc1 (using the ceefax) and my normal channels i.e. BBC1,2,3,4 and ITV1,2 (not 3 or 4) and channel 4 (not e4 or film4) and i am on the supreme package, so really i'm wasting my money