Virgin Media OnDemand Fault? - Cable

timbalandgirl · 21-11-2007, 22:30

I have been unable to access on demand all day today. I get a message telling me it is 'temporarily unavailable'. Is anyone else experiencing this? I can't bear the thought of having to call them again (I have to do this at least once a month).

TheFirstCut · 22-11-2007, 01:10

Quote:

Originally Posted by timbalandgirl

I have been unable to access on demand all day today. I get a message telling me it is 'temporarily unavailable'. Is anyone else experiencing this? I can't bear the thought of having to call them again (I have to do this at least once a month).

Why call them?

If you also have broadband from Virgin, simply post in their support newsgroups.

For TV: virginmedia.support.tv

( If xNTL use: news.cable.ntlworld.com

If xBY use: text.news.virginmedia.com

for the News Server ).

You could try the 230v mains reset, might have to do that 2 or 3 times.

Also check whether there's a local / national fault at: http://status2.virginmedia.com/

and / or: The status line on: 0800 561 0061

tommyd1258 · 22-11-2007, 19:21

How do I post a TV Interactive fault on the faults page?

TheFirstCut · 22-11-2007, 19:26

Quote:

Originally Posted by tommyd1258

How do I post a TV Interactive fault on the faults page?

You don't.

You need to contact support, you can do that by posting in the support newsgroup.

swingaleg · 23-11-2007, 11:52

Quote:

Originally Posted by timbalandgirl

I have been unable to access on demand all day today. I get a message telling me it is 'temporarily unavailable'. Is anyone else experiencing this? I can't bear the thought of having to call them again (I have to do this at least once a month).

I don't look at 'On demand' very often but I was getting that message on Monday and Tuesday..........haven't checked since then..........

mpmc17 · 23-11-2007, 12:19

It's been unavailable here for the past two or three weeks! Error code: 1021

KennyT · 23-11-2007, 12:28

It's OK here in NW London.

K

israel01 · 23-11-2007, 12:29

Just reboot the box, mine does it all the time.

sean86m · 23-11-2007, 13:48

Quote:

Originally Posted by mpmc17

It's been unavailable here for the past two or three weeks! Error code: 1021

That wont get fixed til you call faults, probably need a tech

Glyn W · 26-11-2007, 09:53

Quote:

Originally Posted by israel01

Just reboot the box, mine does it all the time.

Every time I've done this, the on demand stuff works again.

tvtimes · 26-11-2007, 10:37

Quote:

Originally Posted by Glyn W

Every time I've done this, the on demand stuff works again.

Yep, works for me everytime too. I lose EPG info regular too. I don't bother with a tech it don't take me 2 mins to reset the box and have it up and working again.

Ginger Nut · 26-11-2007, 13:00

Yes, I had no interactive functions this morning. I rebooted but it still took half an hour (to load I guess) before it started working again.

Oddly enough my bb has only just started working as well. It's been flashing like a disco all morning.

mastermind · 23-10-2009, 21:13

As there is a fault regarding this in Edinburgh, and I believe it also to affect other areas now, can I ask anyone that uses Virgin Media on demand TV catch up to report if they are still experiencing viewing problems while watching anything on their catch up service.

Thanks in advance.

Roxysiren · 03-11-2009, 00:51

Quote:

Originally Posted by mastermind

As there is a fault regarding this in Edinburgh, and I believe it also to affect other areas now, can I ask anyone that uses Virgin Media on demand TV catch up to report if they are still experiencing viewing problems while watching anything on their catch up service.

Thanks in advance.

We have had problems for a week or two when watching on demand. The picture will sometimes freeze or break up and go all pixelated. Today I tried to reboot and now I think the box has died

When I plugged back in the display is almost blank apart from a very faint flickering of the words "standby, modem & remote" and it looked like any minute they will go blank too. I wished I hadn't tried to reboot now but it's the first thing they tell you to do. No TV till Thursday

mastermind · 03-11-2009, 10:02

Quote:

Originally Posted by Roxysiren

We have had problems for a week or two when watching on demand. The picture will sometimes freeze or break up and go all pixelated. Today I tried to reboot and now I think the box has died

When I plugged back in the display is almost blank apart from a very faint flickering of the words "standby, modem & remote" and it looked like any minute they will go blank too. I wished I hadn't tried to reboot now but it's the first thing they tell you to do. No TV till Thursday

Strange, have you tried again this morning?

Can I ask where in the country you are based?

Looks like just a coincidence that your box was about to go during this time.

Please report back with updates.

Thank you.

soapfan_1973 · 03-11-2009, 14:51

Also lost on demand services yesterday afternoon but it was working fine up until about 1pm. 1021 code error message showing up. Have reboooted the box a few times with no change. I checked the service status page yesterday to see if anything had been posted but nothing had so thought it was just me.

Just checked again after reading this thread and it is still down. Birmingham B45 area for reference.

mastermind · 03-11-2009, 14:55

Quote:

Originally Posted by soapfan_1973

Also lost on demand services yesterday afternoon but it was working fine up until about 1pm. 1021 code error message showing up. Have reboooted the box a few times with no change. I checked the service status page yesterday to see if anything had been posted but nothing had so thought it was just me.

Just checked again after reading this thread and it is still down. Birmingham B45 area for reference.

When you re-booted did you just press the front button till you saw STOP, or did you take out the power for 10 seconds and turn it back on again?

soapfan_1973 · 03-11-2009, 14:59

tried both methods with no luck.

mastermind · 03-11-2009, 15:04

Quote:

Originally Posted by soapfan_1973

tried both methods with no luck.

Go into option 8 settings, then option 6 tech stuff, I bet it has 0.0.0.0 for the IP address. If it does then this is what happened to me.

I would wait till later this evening, then ring 151, option 2, then 1, and wait till you hear a message telling you to do what I asked you to do earlier, because as soon as I did this the IP address came back to normal, and the on-demand service was fully restored.

maxinerules · 09-11-2009, 22:41

Whenever it doesn't work,ring them and ask for £10 off your next bill...you dont pay to look at a blank screen or en error message

dontpannic · 10-11-2009, 10:34

Quote:

Originally Posted by maxinerules

Whenever it doesn't work,ring them and ask for £10 off your next bill...you dont pay to look at a blank screen or en error message

If you're on XL then you don't pay for VOD.

This sort of comment is typical of Britain today.

If it doesn't work - Phone faults! Its not difficult, the faults guys are UK based, and you're guaranteed to get the problem sorted. Don't bitch and moan about the fact it hasn't worked for X number of days - if it doesn't work, PHONE VIRGIN!

mastermind · 10-11-2009, 11:09

Quote:

Originally Posted by dontpannic

If you're on XL then you don't pay for VOD.

This sort of comment is typical of Britain today.

If it doesn't work - Phone faults! Its not difficult, the faults guys are UK based, and you're guaranteed to get the problem sorted. Don't bitch and moan about the fact it hasn't worked for X number of days - if it doesn't work, PHONE VIRGIN!

Eh, calm down, you are wrong on many things here, firstly it CAN be difficult to speak with anyone in faults, obviously you have never had to wait around 15 -20 minutes then get cut off.

Secondly, when I did manage to speak to faults they were based in India, so I don't know were you get that they are UK based.

You say we are guaranteed to get the problem sorted, again you are mistaken, I have had a problem with VOD for a month now, and have required 2 tech visits and still it's not fixed!

And whether or not a customer pays for the service or not doesn't really make a difference, if it's part of the TV set up then Virgin Media should be fixing the fault and automatically reducing the bill by a certain amount.

So before you come on here bitching at a members post have a thought first.

dontpannic · 10-11-2009, 11:36

Quote:

Originally Posted by mastermind

Eh, calm down, you are wrong on many things here

Sorry Sir, obviously my opinions aren't valid around you.
I should have stated in my experience on some of those points.

Quote:

, firstly it CAN be difficult to speak with anyone in faults, obviously you have never had to wait around 15 -20 minutes then get cut off.

I have had to call Faults of an evening a number of times now and I have never spoken to an Indian. I always get through to the UK call centres having called 151 from the landline. My friend, who's set top box recently blew up, called 151 and got straight through to a Welshman.

Quote:

Secondly, when I did manage to speak to faults they were based in India, so I don't know were you get that they are UK based.

I'm only talking about my experiences, which, as we know, are not valid.

Quote:

You say we are guaranteed to get the problem sorted, again you are mistaken, I have had a problem with VOD for a month now, and have required 2 tech visits and still it's not fixed!

Theres always a minority, perhaps I should have said "for the most part, you're guaranteed".

Quote:

And whether or not a customer pays for the service or not doesn't really make a difference, if it's part of the TV set up then Virgin Media should be fixing the fault and automatically reducing the bill by a certain amount.

Virgin do not know if there is a fault or not until one tells them that there is a problem. Don't expect to be compensated for a problem you have just sat on for a few months.

What would be stopping me calling them up tomorrow and claiming that my Broadband hasn't been working for 3 months and I'd like to be compensated?

Quote:

So before you come on here bitching at a members post have a thought first.

Oh I did have a thought first, but as my views don't match yours my thoughts, experiences and opinions are obviously not valid.

Massive edit:
In fact, I recall I have spoken to the Indian call centre with regards to a fault - however it was still resolved swiftly.

goomba · 10-11-2009, 11:47

Quote:

Originally Posted by dontpannic

If it doesn't work - Phone faults! Its not difficult, the faults guys are UK based, and you're guaranteed to get the problem sorted. Don't bitch and moan about the fact it hasn't worked for X number of days - if it doesn't work, PHONE VIRGIN!

The 151 line for TV at least is sometimes answered in the UK if you are lucky. I have found recently that getting them to recognise there is a problem, even with multiple customers reporting it in an area, is nigh on impossible (link).

MissTVWorlds · 12-11-2009, 23:50

I've had my v-box for a week now and twice I have had to ring them up using the 151 from my landline and waited min 20mins and both times I have been put through to a Indian call center.

Plus couldn't understand what what they were say nor could they understand me had to put my partner on instead as I was feeling like a fool.

Also on demand didn't work tonight said try again later I did and now it is working.

21-11-2007, 22:30	#1
timbalandgirl Forum Member Join Date: Oct 2007 Posts: 1	Virgin Media OnDemand Fault? I have been unable to access on demand all day today. I get a message telling me it is 'temporarily unavailable'. Is anyone else experiencing this? I can't bear the thought of having to call them again (I have to do this at least once a month).

22-11-2007, 19:21	#3
tommyd1258 Forum Member Join Date: Feb 2007 Location: Leicester Services: Virgin Media, Nintendo Wii & DSlite, Windows Vista, Xbox360. Posts: 4,240	How do I post a TV Interactive fault on the faults page?

23-11-2007, 12:19	#6
mpmc17 Forum Member Join Date: Jun 2004 Location: Nr. Nuneaton, Warwickshire Services: O2/Be* 5/6meg, HP6735s, Aging Dell E52, Sky+HD Posts: 1,853 Blog Entries: 1	It's been unavailable here for the past two or three weeks! Error code: 1021

23-11-2007, 12:28	#7
KennyT Forum Member Join Date: Aug 2004 Location: NW London Services: VM (3for£50)/2 Toppy5800's - BB 20Mbps (sometimes) Posts: 14,423	It's OK here in NW London. K

23-11-2007, 12:29	#8
israel01 Forum Member Join Date: Jul 2007 Posts: 784	Just reboot the box, mine does it all the time.

26-11-2007, 13:00	#12
Ginger Nut Forum Member Join Date: Feb 2006 Posts: 5,821	Yes, I had no interactive functions this morning. I rebooted but it still took half an hour (to load I guess) before it started working again. Oddly enough my bb has only just started working as well. It's been flashing like a disco all morning.

23-10-2009, 21:13	#13
mastermind Forum Member Join Date: Jan 2006 Services: Virgin Broadband, TV, Phone Posts: 374	As there is a fault regarding this in Edinburgh, and I believe it also to affect other areas now, can I ask anyone that uses Virgin Media on demand TV catch up to report if they are still experiencing viewing problems while watching anything on their catch up service. Thanks in advance.

03-11-2009, 14:51	#16
soapfan_1973 Forum Member Join Date: Feb 2009 Location: Birmingham Services: Virgin Media VIP package Posts: 487	Also lost on demand services yesterday afternoon but it was working fine up until about 1pm. 1021 code error message showing up. Have reboooted the box a few times with no change. I checked the service status page yesterday to see if anything had been posted but nothing had so thought it was just me. Just checked again after reading this thread and it is still down. Birmingham B45 area for reference.

03-11-2009, 14:59	#18
soapfan_1973 Forum Member Join Date: Feb 2009 Location: Birmingham Services: Virgin Media VIP package Posts: 487	tried both methods with no luck.

09-11-2009, 22:41	#20
maxinerules Forum Member Join Date: Nov 2007 Posts: 132	Whenever it doesn't work,ring them and ask for £10 off your next bill...you dont pay to look at a blank screen or en error message

12-11-2009, 23:50	#25
MissTVWorlds Forum Member Join Date: Apr 2005 Location: tvworlds.com Posts: 252	I've had my v-box for a week now and twice I have had to ring them up using the 151 from my landline and waited min 20mins and both times I have been put through to a Indian call center. Plus couldn't understand what what they were say nor could they understand me had to put my partner on instead as I was feeling like a fool. Also on demand didn't work tonight said try again later I did and now it is working.