Virgin absolutely dead - Virgin Media Broadband

electronicpie · 17-12-2007, 21:48

Just had my net go out about 20 minutes ago. Did the unplug-wait30seconds-plugbackin-rebootcomputer shuffle, got absolutely nowhere, the sync light on the modem is flashing and not stopping. And then, finally, call up Virgin's customer service line to find that they're experiencing "technical difficulties".

What's going on? Can anyone shed any light on this?

sgr55 · 17-12-2007, 21:52

It looks like a country wide network problem.

The DHCP servers are overloaded atm with people trying to reconnect. I never lost upstream or downstream channels but I had to wait about 10 minutes for it to acquire an IP address.

Duncs · 17-12-2007, 21:53

Same problem in Woking, Surrey 21:20 NTL (now VM) died.

Their 0800 number doesn't work and if you all their main phone number they have a message of 'technical issues' please call back later....

Trinitrotoluene · 17-12-2007, 21:54

My modem reset as well, came back up though on a restart.

anniebrion · 17-12-2007, 21:56

My modem rebooted in Hayes. Many other reports of the same in different areas on Usent.

Duke · 17-12-2007, 21:57

Yeah mine went off for a few mins but is OK now.

winstainforth · 17-12-2007, 21:58

Down in West Herts for last 20mins, has given me a chance to try out the 3.5G modem in my N95, very cool feature.

Thank god I downloaded final episode of Dexter earlier. Phew.

goomba · 17-12-2007, 21:58

Same here, both faults and customer service lines are both as dead as the broadband. Another power cut?

scatterbrain · 17-12-2007, 22:00

happened to my girlfriend in edinburgh.

fluffybunyip · 17-12-2007, 22:02

Has just come back on after maybe 20 minutes in Southampton.

bighobbo · 17-12-2007, 22:04

Still ok here in Birmingham although did get a disconnection on xbox live. Few mates down Romford way lost complete internet at the same time and still havent got it back.

a_peckover · 17-12-2007, 22:07

I'm in Ilford and my broadband is not working. None of the phone lines are working either. I'm only able to post this thanks to the Bluetooth GPRS connection via my mobile.

anniebrion · 17-12-2007, 22:08

Lookes like Ex-Blueyonder is affected.

Message from support

Quote:

Subject:Network issues Most regions for X blueyonder

Message:Hi All,

There is a network issue currently. It is being raised to our outage people
as we speak.

You will see these issues:

Routing issues on and off our network.

Modem reboots randomly and online flashing.

Slow web pages and poor downloads.

This issue can have an affect on your interactive and TV on demand as well
Error 1021.

We're sorry about this and working hard to get it sorted.

Cross posted to the DTV group as well.

No need to reply to this post but if you do please be aware of that.

on the air · 17-12-2007, 22:08

Still nothing in bedfordshire. Thank goodness for my neighbours unencrypted wireless networks!!

madnes · 17-12-2007, 22:11

Same In Liverpool, 2s stb's and modem lost return path... Just come back up in last 5 mins

madnes · 17-12-2007, 22:12

Quote:

Originally Posted by on the air

Still nothing in bedfordshire. Thank goodness for my neighbours unencrypted wireless networks!!

Haha...

goomba · 17-12-2007, 22:12

Its down for me on xntl.

micky007 · 17-12-2007, 22:12

the reason everyone got disconnected was due to a failed modem update.

2007-12-17 21:27:03 4-Error 0x041D050C SW upgrade Failed after download - Incompatible SW file
2007-12-17 21:27:01 6-Notice 0x041D0318 SW Download INIT - Via Config file cm-20480-768
2007-12-17 21:27:01 6-Notice 0x045A80E4 TLV-11 - unrecognized OID

check Modem IP: http://192.168.100.1/logs.html

Feed The Reaper · 17-12-2007, 22:14

Mine was down for a while but now back thank god, but my V+ now has a flashing "online" light that it didnt before and i notice all the VOD stuff now has an error page.

Anyone know if that is connected and if it is solvable at any point in the future? (obviously not gonna try ringing up about it for a day or two considering that 150 and 151 doesnt even ring right now let alone connect lol)

anniebrion · 17-12-2007, 22:16

Quote:

Originally Posted by micky007

the reason everyone got disconnected was due to a failed modem update.

2007-12-17 21:27:03 4-Error 0x041D050C SW upgrade Failed after download - Incompatible SW file
2007-12-17 21:27:01 6-Notice 0x041D0318 SW Download INIT - Via Config file cm-20480-768
2007-12-17 21:27:01 6-Notice 0x045A80E4 TLV-11 - unrecognized OID

check Modem IP: http://192.168.100.1/logs.html

No that is not the reason, see my FAQ to explain that normal log entry:
http://abcde.co.uk/virginmedia/broadband-faq.html#q11

a_peckover · 17-12-2007, 22:16

From Virgin's status update page:

Quote:

Ticket Number 616024
Time Stamp 17/12/2007 22:09
Priority MSO
Status Opened
Department Outage Surveillence Team
Estimated Time Fix 4 Hours
Customers Affected Broadband Internet, Digital TV
Raised By Ben Appleton
Detailed Description
Some customers Nationally may currently be experiencing a loss all Digital & Broadband services.
Our engineers are aware of the issue and are working to restore normal service as quickly as possible.
Virgin Media apologise for any inconvenience caused.

LFCWill · 17-12-2007, 22:16

failed modem upgrades happen all the time, probably nothing to worry about.

Forgive me if as an ex-employee with a very bad opinion of VM if I choose to bask in this moment.

robjw · 17-12-2007, 22:16

Quote:

Originally Posted by cream-egg

Mine was down for a while but now back thank god, but my V+ now has a flashing "online" light that it didnt before and i notice all the VOD stuff now has an error page.

Anyone know if that is connected and if it is solvable at any point in the future? (obviously not gonna try ringing up about it for a day or two considering that 150 and 151 doesnt even ring right now let alone connect lol)

Yeah, the on demand is working fine on my V+ now. The online light stopped at the same time at the broadband but it all came back fairly quickly. That's here in Yorkshire anyway (ex TW).

robjw · 17-12-2007, 22:16

Quote:

Originally Posted by cream-egg

Mine was down for a while but now back thank god, but my V+ now has a flashing "online" light that it didnt before and i notice all the VOD stuff now has an error page.

Anyone know if that is connected and if it is solvable at any point in the future? (obviously not gonna try ringing up about it for a day or two considering that 150 and 151 doesnt even ring right now let alone connect lol)

Yeah, the on demand is working fine on my V+ now. The online light stopped at the same time at the broadband but it all came back fairly quickly. That's here in Yorkshire anyway (ex TW).

mbrealey · 17-12-2007, 22:17

down here:

First Time Last Time Counts Level ID Text Mon Dec 17 22:08:59 2007 Mon Dec 17 22:08:59 2007 5 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedMon Dec 17 22:06:47 2007 Mon Dec 17 22:06:47 2007 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 22:06:41 2007 Mon Dec 17 22:06:41 2007 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...Mon Dec 17 22:05:24 2007 Mon Dec 17 22:05:24 2007 1 Critical(3) 68000500 TFTP failed - request sent - No ResponseTime Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Time Not Established Time Not Established 1 Critical(3) 68000200 DHCP FAILED - Request sent, No responseTime Not Established Time Not Established 2 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedTime Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-outTime Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhaustedTime Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-outTime Not Established Time Not Established 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedTime Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-outTime Not Established Time Not Established 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedTime Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:51:23 2007 Mon Dec 17 21:51:23 2007 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...Mon Dec 17 21:49:57 2007 Mon Dec 17 21:49:57 2007 1 Critical(3) 68000500 TFTP failed - request sent - No ResponseMon Dec 17 21:48:17 2007 Mon Dec 17 21:48:17 2007 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Mon Dec 17 21:48:15 2007 Mon Dec 17 21:48:15 2007 6 Critical(3) 68000200 DHCP FAILED - Request sent, No responseMon Dec 17 21:47:51 2007 Mon Dec 17 21:47:51 2007 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:43:09 2007 Mon Dec 17 21:43:09 2007 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedMon Dec 17 21:39:52 2007 Mon Dec 17 21:39:52 2007 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:39:49 2007 Mon Dec 17 21:39:49 2007 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhaustedMon Dec 17 21:39:49 2007 Mon Dec 17 21:39:49 2007 17 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:39:36 2007 Mon Dec 17 21:39:36 2007 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedMon Dec 17 21:36:27 2007 Mon Dec 17 21:36:27 2007 1 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:32:37 2007 Mon Dec 17 21:32:37 2007 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...Mon Dec 17 21:31:36 2007 Mon Dec 17 21:31:36 2007 1 Critical(3) 68000500 TFTP failed - request sent - No ResponseMon Dec 17 21:22:50 2007 Mon Dec 17 21:22:50 2007 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Mon Dec 17 21:22:46 2007 Mon Dec 17 21:22:46 2007 3 Critical(3) 68000200 DHCP FAILED - Request sent, No responseMon Dec 17 21:22:31 2007 Mon Dec 17 21:22:31 2007 3 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedMon Dec 17 21:22:02 2007 Mon Dec 17 21:22:02 2007 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:21:54 2007 Mon Dec 17 21:21:54 2007 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer received

17-12-2007, 21:48	#1
electronicpie Forum Member Join Date: Nov 2001 Location: Chesham, Bucks Services: Virgin Media XL Broadband, Sky+ (2mix), O2 mobile Posts: 336	Virgin absolutely dead Just had my net go out about 20 minutes ago. Did the unplug-wait30seconds-plugbackin-rebootcomputer shuffle, got absolutely nowhere, the sync light on the modem is flashing and not stopping. And then, finally, call up Virgin's customer service line to find that they're experiencing "technical difficulties". What's going on? Can anyone shed any light on this?

17-12-2007, 21:52	#2
sgr55 Forum Member Join Date: Aug 2005 Posts: 42	It looks like a country wide network problem. The DHCP servers are overloaded atm with people trying to reconnect. I never lost upstream or downstream channels but I had to wait about 10 minutes for it to acquire an IP address.

17-12-2007, 21:53	#3
Duncs Forum Member Join Date: Dec 2002 Posts: 2	Same problem in Woking, Surrey 21:20 NTL (now VM) died. Their 0800 number doesn't work and if you all their main phone number they have a message of 'technical issues' please call back later....

17-12-2007, 21:54	#4
Trinitrotoluene Forum Member Join Date: Aug 2007 Services: Virgin Media 20 Mb, Sky + Posts: 1,257	My modem reset as well, came back up though on a restart.

17-12-2007, 21:56	#5
anniebrion Forum Member Join Date: Sep 2005 Location: Earth Services: Be*(4Mb), Sky+HD, 32"HDTV, Freeview, RDRHXD870, XBox360, W7x64, XP SP3 Posts: 7,121	My modem rebooted in Hayes. Many other reports of the same in different areas on Usent.

17-12-2007, 21:57	#6
Duke Forum Member Join Date: Feb 2002 Posts: 73	Yeah mine went off for a few mins but is OK now.

17-12-2007, 21:58	#7
winstainforth Forum Member Join Date: Dec 2000 Location: Tufnell Park, Islington Services: web'n'walk Posts: 2,221	Down in West Herts for last 20mins, has given me a chance to try out the 3.5G modem in my N95, very cool feature. Thank god I downloaded final episode of Dexter earlier. Phew.

17-12-2007, 21:58	#8
goomba Forum Member Join Date: Mar 2007 Posts: 4,151	Same here, both faults and customer service lines are both as dead as the broadband. Another power cut?

17-12-2007, 22:00	#9
scatterbrain Forum Member Join Date: Aug 2003 Location: Inverness, Scotland Services: BT Broadband, Freeview Posts: 99	happened to my girlfriend in edinburgh.

17-12-2007, 22:02	#10
fluffybunyip Forum Member Join Date: Aug 2006 Location: Southampton ♀ Posts: 3,174	Has just come back on after maybe 20 minutes in Southampton.

17-12-2007, 22:04	#11
bighobbo Forum Member Join Date: Feb 2005 Location: Birmingham, England Services: Sky HD, 20mb Virgin Media, PS3, PS2, PSP and a partridge in a pear tree Posts: 73	Still ok here in Birmingham although did get a disconnection on xbox live. Few mates down Romford way lost complete internet at the same time and still havent got it back.

17-12-2007, 22:07	#12
a_peckover Forum Member Join Date: Mar 2002 Location: Ilford Services: Sky+, Virgin 10mbs Broadband, Freeview Posts: 106	I'm in Ilford and my broadband is not working. None of the phone lines are working either. I'm only able to post this thanks to the Bluetooth GPRS connection via my mobile.

17-12-2007, 22:08	#14
on the air Forum Member Join Date: Jul 2003 Posts: 621	Still nothing in bedfordshire. Thank goodness for my neighbours unencrypted wireless networks!!

17-12-2007, 22:11	#15
madnes Forum Member Join Date: Jul 2006 Location: Merseyside Services: Free Sat - Freeview PVR - O2 BroadBand LLU - BT Landline - Nokia 6120 on 3. Posts: 537 Blog Entries: 1	Same In Liverpool, 2s stb's and modem lost return path... Just come back up in last 5 mins

17-12-2007, 22:12	#17
goomba Forum Member Join Date: Mar 2007 Posts: 4,151	Its down for me on xntl.

17-12-2007, 22:12	#18
micky007 Forum Member Join Date: Mar 2007 Posts: 77	the reason everyone got disconnected was due to a failed modem update. 2007-12-17 21:27:03 4-Error 0x041D050C SW upgrade Failed after download - Incompatible SW file 2007-12-17 21:27:01 6-Notice 0x041D0318 SW Download INIT - Via Config file cm-20480-768 2007-12-17 21:27:01 6-Notice 0x045A80E4 TLV-11 - unrecognized OID check Modem IP: http://192.168.100.1/logs.html

17-12-2007, 22:14	#19
Feed The Reaper Forum Member Join Date: Mar 2006 Services: VM VIP, Xbox360 Posts: 6,478 Blog Entries: 4	Mine was down for a while but now back thank god, but my V+ now has a flashing "online" light that it didnt before and i notice all the VOD stuff now has an error page. Anyone know if that is connected and if it is solvable at any point in the future? (obviously not gonna try ringing up about it for a day or two considering that 150 and 151 doesnt even ring right now let alone connect lol)

17-12-2007, 22:16	#22
LFCWill Forum Member Join Date: Sep 2007 Location: Liverpool Services: Sky+, Sky Multiroom, Sky Broadband Max, Nokia N73, Xbox LIVE Gold Posts: 365	failed modem upgrades happen all the time, probably nothing to worry about. Forgive me if as an ex-employee with a very bad opinion of VM if I choose to bask in this moment.

17-12-2007, 22:17	#25
mbrealey Forum Member Join Date: Apr 2005 Posts: 233	down here: First Time Last Time Counts Level ID Text Mon Dec 17 22:08:59 2007 Mon Dec 17 22:08:59 2007 5 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedMon Dec 17 22:06:47 2007 Mon Dec 17 22:06:47 2007 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 22:06:41 2007 Mon Dec 17 22:06:41 2007 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...Mon Dec 17 22:05:24 2007 Mon Dec 17 22:05:24 2007 1 Critical(3) 68000500 TFTP failed - request sent - No ResponseTime Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Time Not Established Time Not Established 1 Critical(3) 68000200 DHCP FAILED - Request sent, No responseTime Not Established Time Not Established 2 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedTime Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-outTime Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhaustedTime Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-outTime Not Established Time Not Established 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedTime Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-outTime Not Established Time Not Established 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedTime Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:51:23 2007 Mon Dec 17 21:51:23 2007 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...Mon Dec 17 21:49:57 2007 Mon Dec 17 21:49:57 2007 1 Critical(3) 68000500 TFTP failed - request sent - No ResponseMon Dec 17 21:48:17 2007 Mon Dec 17 21:48:17 2007 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Mon Dec 17 21:48:15 2007 Mon Dec 17 21:48:15 2007 6 Critical(3) 68000200 DHCP FAILED - Request sent, No responseMon Dec 17 21:47:51 2007 Mon Dec 17 21:47:51 2007 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:43:09 2007 Mon Dec 17 21:43:09 2007 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedMon Dec 17 21:39:52 2007 Mon Dec 17 21:39:52 2007 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:39:49 2007 Mon Dec 17 21:39:49 2007 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhaustedMon Dec 17 21:39:49 2007 Mon Dec 17 21:39:49 2007 17 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:39:36 2007 Mon Dec 17 21:39:36 2007 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedMon Dec 17 21:36:27 2007 Mon Dec 17 21:36:27 2007 1 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:32:37 2007 Mon Dec 17 21:32:37 2007 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...Mon Dec 17 21:31:36 2007 Mon Dec 17 21:31:36 2007 1 Critical(3) 68000500 TFTP failed - request sent - No ResponseMon Dec 17 21:22:50 2007 Mon Dec 17 21:22:50 2007 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Mon Dec 17 21:22:46 2007 Mon Dec 17 21:22:46 2007 3 Critical(3) 68000200 DHCP FAILED - Request sent, No responseMon Dec 17 21:22:31 2007 Mon Dec 17 21:22:31 2007 3 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer receivedMon Dec 17 21:22:02 2007 Mon Dec 17 21:22:02 2007 2 Critical(3) 82000200 No Ranging Response received - T3 time-outMon Dec 17 21:21:54 2007 Mon Dec 17 21:21:54 2007 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer received