Help Me Help BBCi (Merged) - Freesat

sooteee · 13-05-2008, 16:48

Hi all

I am in discussion with the BBCi service as mine is experiencing some strange behaviour.

The conversation has gone like this so far

# 9. At 7:48 pm on 12 May 2008, sooteee wrote:

Hi Andrew

Nice to see the service running at launch and I appreciate that things are going on 'behind the scenes' however you did ask for comments..

Great service to get us going but my gripe is that unlike BBCi on Sky, Freeview etc there are far too many presses of yellow to back up.

eg I go to News (102) and choose UK, then look through 5/6 pages of headlines but when I press yellow to get back to UK, World, Politics etc I go back through pages 5,4,3,2,1 then to 102. I already know what's on these pages so don't need to see them again. We've already got 'Previous / next' buttons for this task if necessary.

Nothing major but still a niggle. Keep up the good work with the rest of the rebuild.

Cheers

S

Complain about this comment
# 10. At 10:20 am on 13 May 2008, Andrew Bowden wrote:

Hello Sooteee - can I ask you a couple of questions?

Firstly, whiich set top box are you using (manufacturer and whether it's HD or not)?

Second one is how are you changing between stories - I presume you're using the left and right buttons, rather than pressing back then selecting it from a menu, but would just like to make sure.

And the third is, are you always pressing yellow to go back, or are you using the back key on the remote?

The reason I ask is that what should be happening is that when you press back/yellow, the stories you've already read should be skipped - you should go back straight to the UK News (or whatever) menu.

It's all working correctly when I try it, however there could be a bug that has been missed, so obviously if there is, I'd like to track it down and get it fixed.

Thanks

Complain about this comment
# 11. At 1:14 pm on 13 May 2008, sooteee wrote:

Hi Andrew,

I'm Using a Humax Foxsat HD box. Normally i'll use left / right to switch stories but have been known to press yellow/back to get to the headline page.

I use yellow on remote not the remote 'back' button. I tested this again last night and had the same experience in the news and sports sections.

I know that on my freeview and Sky it does what you say and goes back to the menu, but not on the Humax box.

Also I tested it by going through 6 pages of headlines on UK then using 'previous ' at the top of each page to get back to page 1, then pressed 'yellow / back' and it remembered all pages so I went back through pages 2,3,4,5,6,5,4,3,2,1,menu!

Hope this helps you out any more queries let me know and I'll gladly help out.

Steve

Complain about this comment
# 12. At 3:01 pm on 13 May 2008, Andrew Bowden wrote:

Can you do me another favour - can you press the menu button, scroll down to the bottom and select Diagnostics and tell me what the Software Version and System ID are?

We've got a couple of the Humax Foxsat HD's here, and they're all working exactly as we'd expect so this is rather confusing!

Complain about this comment
# 13. At 5:41 pm on 13 May 2008, sooteee wrote:

Hi again.

Software Version - HZPTSF 1.00.04
Loader - U7.22
System ID - 35F1.000

Just tried a full system reset (just in case) anyway after restarting, rescanning etc the news pages are still playing up.

I am going to start a thread on DigitalSpy and ask the members for their experiences, so that may shed some light on it. I'll report back with the feedback and link later.

Steve

Complain about this comment

The link to the blog is

http://www.bbc.co.uk/blogs/bbcintern...n_freesat.html

If any of you have the same behaviour or can shed some light please post here as I'm sure Andrew wil be looking by.

Thanks All

Steve

sooteee · 13-05-2008, 17:47

looks like my first post was way too long and people can't be ars*d ploughing through it! My own fault

Anyway read it here if you can be bothered!

http://www.digitalspy.co.uk/forums/s...d.php?t=796018

If not please look at posts #9 onwards on the BBC Blog below and help out by posting here how the BBCi service works for you.

http://www.bbc.co.uk/blogs/bbcintern...n_freesat.html

All help appreciated as it goes to improving your end experience.

Ta

S

Dansat · 14-05-2008, 17:40

It's working as it should do for me. I'm using the latest software version if that's any help.

13-05-2008, 16:48	#1
sooteee Forum Member Join Date: May 2008 Services: Foxsat HD & HDR, PVR9200T, Pannys (various), 16Mb ADSL Posts: 67	Help Me Help BBCi (Merged) Hi all I am in discussion with the BBCi service as mine is experiencing some strange behaviour. The conversation has gone like this so far # 9. At 7:48 pm on 12 May 2008, sooteee wrote: Hi Andrew Nice to see the service running at launch and I appreciate that things are going on 'behind the scenes' however you did ask for comments.. Great service to get us going but my gripe is that unlike BBCi on Sky, Freeview etc there are far too many presses of yellow to back up. eg I go to News (102) and choose UK, then look through 5/6 pages of headlines but when I press yellow to get back to UK, World, Politics etc I go back through pages 5,4,3,2,1 then to 102. I already know what's on these pages so don't need to see them again. We've already got 'Previous / next' buttons for this task if necessary. Nothing major but still a niggle. Keep up the good work with the rest of the rebuild. Cheers S Complain about this comment # 10. At 10:20 am on 13 May 2008, Andrew Bowden wrote: Hello Sooteee - can I ask you a couple of questions? Firstly, whiich set top box are you using (manufacturer and whether it's HD or not)? Second one is how are you changing between stories - I presume you're using the left and right buttons, rather than pressing back then selecting it from a menu, but would just like to make sure. And the third is, are you always pressing yellow to go back, or are you using the back key on the remote? The reason I ask is that what should be happening is that when you press back/yellow, the stories you've already read should be skipped - you should go back straight to the UK News (or whatever) menu. It's all working correctly when I try it, however there could be a bug that has been missed, so obviously if there is, I'd like to track it down and get it fixed. Thanks Complain about this comment # 11. At 1:14 pm on 13 May 2008, sooteee wrote: Hi Andrew, I'm Using a Humax Foxsat HD box. Normally i'll use left / right to switch stories but have been known to press yellow/back to get to the headline page. I use yellow on remote not the remote 'back' button. I tested this again last night and had the same experience in the news and sports sections. I know that on my freeview and Sky it does what you say and goes back to the menu, but not on the Humax box. Also I tested it by going through 6 pages of headlines on UK then using 'previous ' at the top of each page to get back to page 1, then pressed 'yellow / back' and it remembered all pages so I went back through pages 2,3,4,5,6,5,4,3,2,1,menu! Hope this helps you out any more queries let me know and I'll gladly help out. Steve Complain about this comment # 12. At 3:01 pm on 13 May 2008, Andrew Bowden wrote: Can you do me another favour - can you press the menu button, scroll down to the bottom and select Diagnostics and tell me what the Software Version and System ID are? We've got a couple of the Humax Foxsat HD's here, and they're all working exactly as we'd expect so this is rather confusing! Complain about this comment # 13. At 5:41 pm on 13 May 2008, sooteee wrote: Hi again. Software Version - HZPTSF 1.00.04 Loader - U7.22 System ID - 35F1.000 Just tried a full system reset (just in case) anyway after restarting, rescanning etc the news pages are still playing up. I am going to start a thread on DigitalSpy and ask the members for their experiences, so that may shed some light on it. I'll report back with the feedback and link later. Steve Complain about this comment The link to the blog is http://www.bbc.co.uk/blogs/bbcintern...n_freesat.html If any of you have the same behaviour or can shed some light please post here as I'm sure Andrew wil be looking by. Thanks All Steve

13-05-2008, 17:47	#2
sooteee Forum Member Join Date: May 2008 Services: Foxsat HD & HDR, PVR9200T, Pannys (various), 16Mb ADSL Posts: 67	BBCi - Help needed looks like my first post was way too long and people can't be ars*d ploughing through it! My own fault Anyway read it here if you can be bothered! http://www.digitalspy.co.uk/forums/s...d.php?t=796018 If not please look at posts #9 onwards on the BBC Blog below and help out by posting here how the BBCi service works for you. http://www.bbc.co.uk/blogs/bbcintern...n_freesat.html All help appreciated as it goes to improving your end experience. Ta S

14-05-2008, 17:40	#3
Dansat Forum Member Join Date: May 2008 Services: Freesat, Virgin Media cable and broadband Posts: 53	It's working as it should do for me. I'm using the latest software version if that's any help.