Fans angry at festival ticket website

Hundreds of music fans have complained after SOS Master Tickets failed to deliver passes to V Festival.

The site, which has now gone offline, offered weekend tickets to the summer bash for £180.

Customers were told one week before the event that they would have to collect their tickets in person at the venue. However, no representative for the firm was available on the site.

Fans were told to call a man called Jay when they arrived at the site, but their mobile phone calls went unanswered.

"Once parked, I could still not find Jay, so I made my way to the ticket collection point at the main entrance and a man from Ticketmaster told me that the SOS Master Ticket chap had not turned up and [had] disappointed hundreds of people," Laura Stock told the BBC.

Graham Burns, chairman of the Association of Secondary Ticket Agencies, commented: "The fallout has been quite spectacular."

V Festival director Bob Angus said: "We're aware that unofficial outlets claim to have had V Festival tickets for sale.

"We're sorry for those who may have been let down from certain sites and recommend checking if it's an official site on www.vfestival.com in future."

Tickets for Reading and Leeds Festivals, Madonna and George Michael concerts were sold by the company.

Islington Council's Trading Standards are currently investigating the firm.