Showbiz
Rex Features
Photographs had appeared to show the Transformers: Revenge Of The Fallen actress ignoring the teenager as he attempted to hand her a yellow rose outside her hotel.
Speaking to Collider after being shown the image, she said: "I feel so sad for him. That's so terrible. That kills me.
"I did not know that was a child and what you don't really see in the picture are the 80 million people everywhere, it's dark and all I see are flashes.
"Everyone is yelling different things... and I didn't know that was happening and it breaks my heart."
The star went on to say that she would send the fan a personal apology if she knew his name, adding: "I'm horrified. I would never do that... I would gladly accept your rose if I see you again."
> Click here to read our review of Transformers: Revenge Of The Fallen
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