'Hero Syndrome'

When Linda's sister Denise disappears on a bender leaving her children Britney and Joe behind, Linda is forced to bring them into the ED.

The children cause chaos and matters come to a head when Britney steals a baby to get back at her aunt. But Linda faces an impossible decision when she finds out that Denise is likely to go to jail and the children could be taken into care…

Meanwhile, homeless alcoholic Duncan gives Dylan a run for his money when he's brought into the ED after his trolley of belongings catches fire.

Dylan is surprised to find someone ruder and less cooperative than himself, but realises there's more to Duncan than meets the eye. Using tough love to sort out Duncan's problems, could Dylan be a secret softie after all?