Tech
Virgin Media has said it is working to unify upload speeds across its broadband network after complaints from some customers that they were receiving slower uploads than the advertised rate.
Customers on the lowest tier of broadband service from the cable operator are supposed to be able to upload at 256kbps; however, customers in ex-NTL areas served by the Langley and Bromley super headends are currently limited to only 200kbps. Complaints suggested that adverts for the service were misleading because not all customers would be able to receive the touted upload speeds.
"Work to align minor differences in speeds across the NTL and Telewest customer bases is ongoing and should be complete very soon, along with further initiatives to reinforce our position as the UK's leading residential broadband service," the company said in a statement. "We apologise for any confusion and will be updating our website accordingly."
Customers on the lowest tier of broadband service from the cable operator are supposed to be able to upload at 256kbps; however, customers in ex-NTL areas served by the Langley and Bromley super headends are currently limited to only 200kbps. Complaints suggested that adverts for the service were misleading because not all customers would be able to receive the touted upload speeds.
"Work to align minor differences in speeds across the NTL and Telewest customer bases is ongoing and should be complete very soon, along with further initiatives to reinforce our position as the UK's leading residential broadband service," the company said in a statement. "We apologise for any confusion and will be updating our website accordingly."
More: Tech, Cable TV and Broadband
Apple News
Microsoft, Cisco back Apple patent callsMicrosoft will not block rival products for infringing on "essential" patents.
Android News
Galaxy S II Android update due in March?Samsung is rumoured to be rolling out its Galaxy S II Android 4.0 update in March.
Satellite TV News
Premier League wins pub TV casePubs showing football on foreign satellite TV decoders 'in breach of copyright'.
Cable News
Virgin Media tops 1bn VOD views in 2011Coronation Street most popular for catch-up, Vampire Diaries more viewed series.
Freeview News
Olympics to bring record spectrum demandOfcom prepares the UK airwaves for the "biggest media event in history".
Video on Demand
Virgin Media tops 1bn VOD views in 2011Coronation Street most popular for catch-up, Vampire Diaries more viewed series.
