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Sky digibox: replacement how-to

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Recently my originally first generation Sky digibox packed up – well it started to terminally overheat. If you call Sky then they will send out an engineer for £65 and look at the problem and hopefully replace the box. If you find the whole process of waiting in for an engineer a bit of a hassle and you are moderately competent with plugging TVs and videos in there is an alternative. The current (at the time of writing) price for an unsubscribed Sky Digibox around £100 – I think I paid £103 delivered next day from simplydigital.co.uk. Being a wholesaler there are no instructions on what you need to do but that is easy to solve.

1) Carefully unplug your current box – make a note of which cable goes where – I had a problem with my phone connector and ended up unplugging that cable from the phone socket. Remove the viewing card from your digibox (give it a gentle clean with a lint free / static free cloth) if worried skip this.

2) Connect the new box up using all the cables you previously had they should just plug back in with no difficulties make sure you get the two SCAT connections TV and VCR the correct way round and similarly if you are using RF1 and 2 make sure those are the correct way around as well. When screwing in the F connector (the satellite cable) carefully screw it in as far as it will go – sometimes you need to be careful to get the screw and thread correctly matched up – don’t force it. Plug in the viewing card.

3) Plug in the mains – wait a couple of minutes – the red light should come on (remember you can use the current mains and other connectors).

4) After a couple of minutes turn on your TV and use the new remote control and press the Sky button. The digibox should switch on. If your TV does not switch to Sky change to the correct input.

5) Configure the Sky Digibox – go to the Services option on the Sky digibox and system setup (4) and configure the picture settings (1) for screen shape (16x9) and RGB/PAL settings and similarly the other setting you might want to alter on the video and sound (2) options.

6) Check that the phone is connected and that the box can see the dial tone (Services option 7).

7) Assuming that it is then I personally like to use the installer menu Services – System Setup 4 – then type 0 1 SELECT to configure the dialling prefix (if necessary) and then do the “new Installation??? option at the end of that menu (option 6). The box then goes through a number of tests – hit select at the end of each one – and then does a call back to Sky.

Once that is all done you just need to give Sky a call to marry up your card to the new digibox – you will need the viewing card number and digibox serial number – both of which are on the Services – Setup (4) – System Details (5).

Call up Sky and ask them to marry up your old card to the new box – there shouldn’t be a problem. When I did this recently they already knew I had done a call back and knew the serial number of the box and card number I wanted to marry up – I was tuned onto Sky One and the card was activated within a minute of putting the phone down to Sky.

Obviously Sky will send someone out to do this but if you are like me and think you know more about you’re A/V setup that a Sky Engineer then you can do it your self with almost instant replacement of a faulty box – it is more expensive but you know you have got a brand new latest generation PACE DS430N and you don’t have to wait in for Sky to come and fix it.

As with any installation don’t attempt it unless you are happy that you can do all of the above without any problems at least if you have a Sky engineer in and they make a mess they get to put it right. On the other hand I realised my digibox was unusable on a Wednesday evening ordered the box Thursday morning and it arrived Friday morning.

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