Virgin Media hit by UK-wide service outage

Virgin Media has been hit by a service outage across the UK.

Customers nationwide took to Twitter this evening to report disruptions to their broadband and telephone connections.

The service provider has since acknowledged that there is a "nationwide fault" with its broadband (ADSL) service, assuring users that its engineers are working on a solution.

"If you're calling having lost your internet connection since 5pm, we are currently experiencing a nationwide fault resulting in loss or intermittent loss of connection," read a statement on the Virgin Media website.

"Please do not change any of the settings on your router. You may need to power down your router for five minutes and then turn back on, one or more times to re-establish your connection.

"Our engineers are working to resolve this issue as soon as possible. Virgin Media apologise for any inconvenience caused."

Ofcom figures from November last year suggested that Virgin Media has the biggest proportion of dissatisfied customers for landline, broadband and pay-TV services.

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