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Boltblue to take on non-cabled customers

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90,000 non-cabled ntl ISP customers subscribed to the "cwcom.net" service are being transferred over to Boltblue Internet, ahead of ntl's planned switchoff of the service on November 30.

November 30th marks the end of the period in which Cable and Wireless were continuing to provide ISP service to these customers on behalf of ntl, after CWC ConsumerCo was taken over by the cable giant. ntl says they are unable to provide indirect access to the ISP in ex-CWC areas, and as such they are "recommending" Boltblue to their customers.

The service will transfer from Cable and Wireless to Boltblue control at midnight on 30 November. December 1 will mark the first full day of operations. The service will continue to be charged in the same way and at the same rate; via local call rate and no monthly subscription. At first, customers will not need to change their usernames, passwords or email addresses; but over time it is anticipated that cwcom.net customers will be transferred over to Boltblue addresses. This will in turn open up the range of Boltblue mobile internet access products to them via their existing subscription.

Affected customers will be informed via a joint email from ntl and Boltblue. This latest news comes at a time when many cwcom.net customers have been concerned about the future continuity of their service following the 30 November cutoff date.

ntl:home Director of Internet, Bill Goodland, said:

"It is important to us that our customers enjoy the best possible Internet experi ence. Unfortunately our current ntlworld offer cannot be accessed by non-cable customers in ex-Cable and Wireless Communications areas so th ese customers are better served by a non-cable ISP."

Boltblue's CEO Michael Brown added:

"We are delighted to be welcoming these customers to the Boltblue fold. As the UK's largest mobile portal and leading mobile ISP Boltblue provides internet services to the UK's online population, irrespecti ve of where they live. Which is why Boltblue is able to take on and serve this particular customer group.

"We have set up the smoothest possible transition: no change in password or email address will be required. So, initially the customers will experience no change in Internet service provision. Longer term, Boltblue will enhance the customer experience by offering these customers the same services enjoyed by the customers of i ts established mobile ISP. These include mobile phone access to email, football alerts and travel news."

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