Full details of the new modem can be found in our first report last month. In addition to that information, the broadband team has confirmed to us that the new modem will have an internal web diagnostics page similar to that of the 3Com HomeConnect "tailfin" and the Motorola Surfboard. This feature was not available on the 3Com CMX or Terayon, but it has been shown to significantly assist the company's technical support agents in diagnosing faults. The modem will also be fully supported by ntl's Broadband Installer and Correct Connect software; two items which again have apparently improved the turnaround time on fault resolution; often a harshly criticised area in the past of ntl's customer support.
More details on the new modem coming up soon in our broadband and cable resources sections here on Digital Spy.