Virgin investigating 'X Factor' vote

Virgin Media is investigating claims that its phone customers were unable to register their X Factor final vote on Saturday night due to high call volumes.

Yesterday afternoon, it emerged that Ofcom will be conducting an investigation into the vote after 80 viewers complained to the regulator that they were unable to get through on Saturday night. TalkbackThames, which produces the show, said that some Virgin Media customers were unable to get through due to high call volumes, but added that there was no bias in favour of one particular contestant.

This morning, a Virgin Media spokesperson told Digital Spy: "We are currently looking into the X Factor matter but so far have not found anything unusual. However we do know that the large volume of calls meant that some viewers had to keep redialling in order to get through. This is not unusual, for any of the telephone networks, for this type of mass voting event."