The actress, who played Hilda in the cancelled show, explained that she enjoyed being part of a high-profile television show featuring the Latin community.
"I can't tell you what an honour it's been to be part of such an iconic Latin family," she told Entertainment Weekly. "I'm going to get emotional!
"It's meant so much in my community just walking down the streets and hearing, 'Oh my God, that's my family'. Just hearing that and seeing young people recognise themselves not only in Betty, but in Hilda and Justin and Papi. It was so incredible."
She continued: "To take that one step further, I heard that from non-Latino families. It's really about representing working-class, real, blue-collar families when most of us are living pay cheque to pay cheque and figuring out how to pay our healthcare. It just wasn't being shown on TV."
Ortiz also revealed that she and her co-star America Ferrera have vowed to keep in touch with Mark Indelicato, who played her son Justin.
"[America and I] made a pact with one another that we want to stay in little Mark's life," she explained. "We call him 'little Mark' but he's taller than both of us. But we've always called him little Mark and little Mark he shall remain.
"We want to make sure that we continue to stay in his life because for all intents and purposes, we are his family and he is ours."
Last month, Ortiz landed a role in new ABC pilot True Blue.